Harv’s Express Carwash & Detailing

Writing this while in the car wash. I have always had excellent service when I come here. I am a firm believer of the saying «you get what you pay for». I feel I definitely get more than what I pay for here at Harv’s!

Have come here before. Ok wash. Took our truck here today 2.00 extra truck charge… ok…BUT then wanted an extra 5.00 because there were bugs on it. Yes, an extra charge to wash off bugs. I asked if he could just wash the dirt and leave the bugs. Lol. We left and found another place that included bug washing :-)

Edit in response to owners response: The owner is very mistaken. I, personally, believe that he/​she is lying but that is a strong word and I have no proof so I’ll stick with very mistaken. I have no idea how this person can claim they know who I am because I paid cash, but anyway… I was there Friday, May 27 around 2:45 pm. Not the Thursday at 4:30 claimed. I know this because I double checked the receipt I was given when I picked up my vehicle from the tire store down the street @ 2:40. I neither asked for, nor received, any service for the interior cargo area. That’s nonsense.
Suggestion for the owner: Take your lumps when you get a bad review and improve. Don’t tell falsehoods about the reviewer.
Original review:
When I drove up to the attendant there was no one in line or the tunnel. I thought it should be real quick. I paid 18.99 for a BASIC wash w/​o tire dressing. Got through the tunnel and there were 4 other cars in the finishing area. They have, maybe, 3 guys working on a Friday at 3. After 15 minutes of no one touching my car a guy gets to it. The 4 that were there before me are now gone and I’m the longest waiting person with 4 cars behind me. So there is the guy working my vehicle and the 3 others working 3 cars that came after me. Then the senior person/​ticket writer/​probably-​owner-​guy comes up and taps the guy working my vehicle and tells him to get off my car and do the 4^th car behind me! I had to make a bit of a scene for them to understand that it was after the time that my car should be finished. By then, 3 cars that arrived after me finished before me. 40 minutes for a basic wash when 4 cars needed drying before me but 7 cars got out before me. Poor wash, molasses slow service, 18.99. I’ll never go back and if your time is important, you won’t either.

Can you give negative stars?! I live up the street and my husband recommended this car wash. The first time the guy did a hard upsale and I paid $ 40 for a wash and wax. I figured since my car hadn’t had it in a long time I would go for it. I specifically discussed vacuuming the inside because I have a toddler that leaves crumbs everywhere. Sure enough they tell me my car is ready and I open the trunk they never even touched it! A $ 40 car wash doesn’t include a vacuum of the inside? I like to give businesses a second chance because sometimes it’s just that specific worker I had. On my second visit I wait for 5 minutes at the entrance for someone to come out and tell me what to and ask what service I want. He tries to get me to buy a package of 5 washes. No thanks. When I pay there is no option to add tip for the guys who are working on the car so I go inside and they tell me I can use their atm which is a $ 2.50 fee. No thanks. I ask the lady at the front if I
Could buy gum and get cash back to tip the guys. She asks me if I can spend at least $ 5. Wtf no I just got a $ 20 car wash. So I carry my toddler across the parking lot with all my stuff to get cash back at the gas station across the street. I come back and they tell me it’s done. There is still crumbs in all the cup holders and cracks of the car, bird shit still on the window and to be honest I was just so annoyed I pointed it out and left. Terrible service! I definitely won’t be back. I honestly have no idea how they stay in business.

Well to start off the owner seems annoyed all the time, then once you’re out there is no direction. No one greets you or tells you anything. The website says my wash includes hand dry but no one paid any mind so I left and dried myself

I have never been to such an awful express car wash. All I wanted was the $ 5 wash and air dry, which in my experience at the Lake Forest Express Wash was well worth it (same price). Sure, it leaves some small water spots, but nothing worth crying about for $ 5. However, this place barely touched the car at all after the first vertical foam strips (the manager says that’s because it’s a «soft touch» wash to protect my paint). In another review, they say «Our equipment do not have such POWER to cause scratches.» Well, your equipment doesn’t have the power to wash the car, either. It left bird poop, pollen, dirt, and other grime scattered across all sides of the car. The manager has also written in another review that «our wash tunnel is 150ft long which is the best in the market place! We have top equipment which cost more than 15 times more than gas station equipment!» I’m sorry but what difference does the length of the tunnel make when nothing happens for well over half that distance? By the time the car even gets to the blowers, water spots have already started forming. It’s obvious this equipment is ANCIENT and hasn’t received any upgrades in decades. I have NEVER seen this many water spots from a car wash before. The blowers just spin the water around on the hood in a circle instead of blowing it OFF. And, since they fold in your mirrors, the mirrors aren’t washed either. I voiced my concerns to the manager, and all he said was «you should have paid more.» Okay… yes it was a $ 5 wash. It’s still $ 5, and every other $ 5 wash in the area does a much better job than you. That’s no excuse, and you should never, ever tell a customer that they «should have paid more.» You’re supposed to make me WANT to pay more, not feel like I made a mistake for ever driving up. You’re effectively saying you don’t care about your customers unless they’re overpaying you for your (awful) services offered. Other $ 5 car washes actually brush areas of the car they know will be hard for an automated system to clean properly, like bugs on the bumper or windows, or bird poop on the roof. Harv’s just sprays a little water on top of the car for a pre-​soak. If there was ever a time the Lake Forest Express Wash didn’t quite get something off my car, they’d let me run it through again at no charge. He instead told me to leave. There were no other customers there. Have fun playing on your phone instead under your umbrella instead of actually trying to rescue a failing business.

WISH I COULD GIVE THIS PLACE NEGATIVE STARS. We paid $ 50 for the manager special wax and wash… should have known to turn the car around after the owner said he doesn’t accept AMEX. Or maybe when he said its extra $$$ to get off yellow spots on the car. What the heck am I paying $ 50 for then?!
Anyway, when the car was ready I pointed out to the detailer that the finish was extremely cloudy and there was still dirt and spots all over the car, specifically the front bumper. He said he couldn’t do anything about it and that we had to talk to the manager. Annoyed, we go running to find the manager (with two tired toddlers in tow nonetheless)…and he proceeds to tell us that we should have gotten a different service and that this is what we get for what we paid. For $ 50 we get a job that makes our car look worse than when we brought it in to begin with!!! On what planet?!? Then he tries to say we needed a clay wax instead and demonstrates on a little spot on the hood how much smoother it would have been… I’m not at all convinced of it but even if that was the case, I asked him why didn’t he suggest that to begin with and he says «I’m not a chemist.» This is how you treat a paying customer? It’s ridiculous. We asked for them to make it right and he refused, then we asked for our money back… at least for the bad wax job, and he refused again and again. He then walked away and refused to resolve the situation… even the detailer came up to me to apologize.
As a customer, I have never been treated so poorly and with such little regard or respect. Clearly this place does not care about its customers or reputation. I already know that «Spancer» is going to respond to this saying we should have paid more for a better wash… what a load of BS. I could have gone to my gas station and got a far better job than what we received today. I find it laughable that they have on their sign «4 Stars on Google». Please please please save your money and go elsewhere.

I always get good service here. I bought a prepaid car wash card and loved it — no issue asking for additional money. Good car wash that convenient.

Paid for the $ 45 package that included wax and full interior cleaning. The guys who come to my office do an incomparably better job for $ 25.
There were still obvious spots of dirt on the outside of my car and they did not use wax, even though they claimed to after I complained. The interior was not thoroughly cleaned. There was still a great deal of obvious dirt on my front and rear seats and on much of the paneling.
I’m disappointed in myself for springing for the more expensive package and that I chose this place at all. Go somewhere else for a car wash.

I love this place. My car always looks like it just came off the showroom floor when I lease. Everyone is really friendly, smiles and pays attention to customer service. I only wish Ilived closer.

Buyer beware buying a pre-​paid car wash package. On the 5^th use they asked for an additional $ 2.00. When asked why, the response was that his wage expense went up with minimum wage increase.
The quality of the car wash is average at best. There are better choices out there

This place is basically a drive through gas station car wash. A little pricey — $ 9 for a basic wash, $ 16 if you want your car vacuumed. When I say basic wash, I mean basic. Very little soap and then a pass through the scrubbers and that’s it. They advertise a $ 5.99 wash but that price is only in effect between 8am-​10am.

I’ve been coming to this car wash for the last 5 years and Harv’s has never failed me. The person taking the order always greeted us nicely and wasn’t pushy on trying to have you upgrade to other services. At the end of the wash, they hand dry your car and make sure to get any missed spots. And ladies, if you come in on Tuesdays, you get 10% off any car wash… not a bad deal I’d say. This place is definitely worth giving a shot!

Bought a used car that was filthy and wanted to get a deep clean. Spencer was friendly and up front, told me he would be able to take out 80% of the stains. Was $ 120 for an interior detail including shampooing floors and seats which was a bit cheaper than other car washes in the area He included an exterior wash as well and I paid an additional $ 15 to remove some stains on the ceiling. Overall very happy with the results considering how filthy the car was and how busy it was that day. As Spencer said, about 80−90% of stains were removed, which I’m happy with considering the car looked like it hadnt been washed in a decade!

Not sure what all the negative reviews are about. I had a really good experience here. I took my hummer in today for a wash and detail. It looks amazing!
I usually pay 400 plus for the same type of wash at my usual place. This was less than a third of that price and looked twice as good. My trucks are usually filthy by the time they get cleaned, think 4 dogs, living on a dirt road, playing in the mud kind of lifestyle.
I was really pleased at how nice my truck looked, inside and out. Even my skid plate was spotless! There was definitely no damage like other reviewers had mentioned so I’m assuming if my full size hummer can safely fit in their track wash smaller cars should be totally fine. Can’t wait to bring my pick up here next week!

Spent more than I intended for less than I expected… A gas station car wash would be more value.

Fine if you are looking for a $ 20+ RINSE and a hassle. This was my first time at Harv’s. The guy who greeted me tried to upsell me a special package deal only offered to new customers. The math didn’t work out to be a deal at all. So I passed. His second upsell attempt failed also. Next, I gave him my Amex card and he refused it saying they don’t accept it. At this point, I told him I was leaving. Suddenly, their payment policy changed and he offered to take the card. Finally, I chose a wash that cost over $ 20 and came out with a RINSE, at best!!!
I asked for a second wash and they hassled me, so I left with a dirty car. Certainly, not practicing good business here. Oh well, fooled me once. Be warned!
Adding to this review after the response o received. My complaint was never about the detailer. He was the only thing good about my experience. He had a big job as my car came out of the wash dirty. He was tipped well by me for his service. My issue was with everything EXCEPT him. And one would think spending $ 20 on a wash would be enough to get a satisfactory result. I shouldn’t have to reevaluate my selection and there will be no next time. Lesson learned.

If I could give negative stars I would for this place. Yesterday was my first time here and I was cleAning my car up since they didn’t do a good job and we’re just rushing to get my car done. The machine they have to have your car go into to get washed is outdated and needs to be removed it scratched and went deep into the side of where my tire went into the machine. DONT GO HERE THIS PLACE WILL SCRATCH YOUR CAR!

Great wash, super friendly owners, they always remember me. The prices are decent and they do a great job. It’s always fast and convenient. You get to even sit in your car as you drive through, kinda reminds me of when I was a kid. They don’t sell a lot of stuff inside like most car washes do, which is just fine in my opinion. They have great deals and a monthly loyalty program, which is a serious plus if you like to wash your car often. Just a great little car wash with super folks running it.

Hard upsell, but eh, I get it. Trying to make a buck.
I requested a $ 14.99 wash. Paid with a $ 20, he gave me a $ 5 bill back. Turns out, my car was too low. (Only been dropped about an inch and a half from stock height, but whatever) No biggie, just give me a refund and I’ll be on my way. He offered to do an all hand wash for $ 40. Ya, no thanks.
When I told him to give me a refund, he shows me the iPad and clicks cancel and is all, ok all done. I’m like… well, I paid cash. He’s like, ohhh I forgot. Meanwhile its dead empty for check ins, and been all of 4 minutes since he took my money. He starts to count out $ 14.99. I’m like, no. I gave you a $ 20, you gave me $ 5 as change, you owe me a refund of $ 15. He says, «I didn’t give you a penny?». I don’t care about a frickin penny. I care about when someone is being deceitful! Give me what you owe me as a refund. For fucks sake. Now I don’t normally get this angry, but trying to cheat someone is super shitty.
Moral of the story. Don’t go here.