Extended Stay America – Orange County

The staff was pleasant enough but the hotel is sadly lacking! How could anyone have an extended stay when there wasn’t a coffee maker, any dishes, no ice machine. I woke to some sort of bug crawling on me and freaked out! They claim to have a breakfast but that amounts to coffee and some granola bars. There were oranges but no other fruit. There isn’t a handicap door opener so my husband had trouble with that. Definitely can’t recommend this property.

This place was just terrible. We confirmed our reservation when we were about 2 hrs away and were told our room would be waiting when we got there. The front desk person, Mohammed, was rude, as soon as we walked in he told us there were no vacancies and once we told him we had a reservation he said sorry but that there was no room and showed us our reservation confirmation had «No room» in yellow highlighter and said sorry and sent us on our way. We called corporate to complain and were told that Extended Stay had a policy that stated that they were to find us a room if they lost our reservation. We called back Mohammed and he told us to check other hotels in the area and that was all he could do. Never going back to this Extended Stay Lake Forrest ever again.

The lobby says it all: downtrodden, dirty, and sad… dirty carpet, torn chairs, clothes caddy stored in front of the elevator, obstructing the elevator door.
My granddaughter got scared when I brought her in. She asked me «are you taking me to a hospital?». That’s how unappealing the reservation area is… though that would be a pretty dirty hospital, gotta say.
The front office staff is very friendly and welcoming. But even though I got a very low price on Priceline (approx. 50% lower than the poor stiff who was checking in before me) it wasn’t a bargain. The sign in the lobby «Police officers have the right to review our registrations» makes you wonder who is holed up there, though the people I saw seemed like decent, hard-​working people trying to make ends meet. If you can afford someplace better, move on!

My first Time at this hotel and I have stayed at the ritz Carlton the montage and I needed a fast and quick place for a couple nights since I am redoing my house in coto de caza so I found this hotel on Unilocal and said I could bring my cats so I was sold since it is so hard to find a hotel that is pet friendly. out of all the Amazing high end hotels I stay at for travel or luxury I have to say JACOB WATERMAN is the bat host I have ever come across he is so attentive and knowledgable and he made feel like I was at a luxury hotel I was so impressed with his professionalism and all his help. You need to hire more people like Jacob waterman !!! Thankyou

You get less than you pay for. Hotel doesn’t look bad from the outside but it’s worn and tattered inside. I’d suggest choosing another property in the area.

The gentlemen JT who works at the main reservations is extremely helpful and is easy to work with

I like to stay at ExtendedStay America because my dogs are always welcome to stay with me. I have stayed a few of them around the country and this location was definitely the cleanest and nicest one I have stayed at yet. The staff was friendly and very helpful, plus the rate was great. I highly recommend this hotel as a good, inexpensive place to stay. Plus the coffee is always good!

I travel around 300 days a year. I manage a large staff of territory managers. We use Extended Stay less and less these days. I think they go to Home Depot and buy mattresses in the lumber department.
For a chain with over 700 locations, I am sure that they can get a sweet deal on truckloads of quality mattresses for Serta maybe?
I think a good nights sleep is the most important that you can provide a guest. For this failure, they get a single star.

Crystal at the Extended Stay in Lake Forest was the absolute best. She was very professional knowledgeable and helpful to us while we were in a transitional living situation. She always had a smile on her face and tried to always accommodate our needs. Crystal is s great employee and the hotel was pretty good for needing a place with a kitchen but Crystal made all the difference in our stay here.

Desk people are nice but the rooms were ok. they did leave us alone and made sure our cats didn’t run out of the room.

Was really impressed with the friendliness of the staff, especially Crystal!!! Love the little park for the pets to hang.
We had no incidents that would cause us any complaints.
I’m not a breakfast person, BUT, loved the Columbian roast.
It was perfect for our needs and was surprised at the rate (even with pet fee) for the last minute booking Labor Day weekend… Mahalo
Oh, the Wi-​Fi was very sad… ok my only complaint

August 29 – 30, 2014
First off, my fellow bridesmaids and I stayed here for my grade school friend’s wedding. We checked in at about 3:30 pm after out BBQ at the nearby beach. The place is pretty sweet, however we didn’t realize that there is NO POOL here, so we brought out pool attire for nothing.
Other than that, the place is quite nice. During the time of residence, I saw a grand total of probably two to three staff working. I don’t know of thy have a small size staff or not, but it wasn’t a huge issue for me.
Now, let’s talk about the room– the room we booked consists of two full beds, one medium sized flat screen television, a microwave, clean sink, refrigerator, and stove. Of course bathroom is fair.
The only problem we had was that the bathtub was backed up and one of the girls got her big toe stabbed by some sharp plastic object. We called it in to the front desk and they tried to switch rooms for is, but the hotel was full, they said that they would call us back in a few minutes, an after about ten minutes or so, we received a call from the front and they gave us 50% OFF our room! We didn’t tell them about the toe stabbing, but we didn’t mind the 50% off at all. We endured it and were upset about it since they made it fair. We, ladies enjoyed our stay. Especially because we were too excited for the wedding!
By the way, FREE WIFI and COMPLIMENTARY GRAB-​N-​GO breakfast in the morning. Breakfast is just coffee and snacks (muffins, fruits, and granola bars) located in the front lobby by the elevator.
Oops forgot to tell you, they provide pots, pans, utensils upon request!

This will probably be one of the best two-​star reviews you ever read. Brace yourself. I stayed in approximately 7 rooms over the last month for work. Some for a week, some one nighters.
First, the pros:
Staff are very nice, helpful, remember you.
Fruit at the breakfast station is good.
Rooms have kitchenettes. Stove, microwave, apartment sized fridge.
Windows actually open.
Showtime, not HBO.
Here’s the mixed things…
The rooms are mostly clean (maybe not the most thorough bathroom cleanings); the beds are comfy to sleep in and you get enough pillows (but they make some noise when you crawl in like it’s going to be awful); the INTERNET, getting there is free (using it, on the other hand requires money, standard speed is super slow);there’s people, and the drama surrounding the people staying in an extended stay type hotel spilling their woes to the hotel staff when you check in later (which is rather entertaining, depending on how exhausted you are); and there are people talking on their cells at any given point pacing the halls (but all noise is respectful of the 10pm quiet time); and oh, staff won’t enter your room (sometimes this is a bad thing).
The bad:
Get your own towels, dump your own trash.
No in room toiletries.
Generally needs a little more cleaning attention.
FOX News on the tv is far too difficult to avoid with 20 channels. Ugh. Entirely unnecessary torture.
Bottom line, if you’re here for work, it’s fine. No mints on your pillow, no freshly made beds… But if you’re kinda private and like that, it works out better for you like this. It’s definitely not bad. But it’s not great.

The only thing good about this place was they had a kitchenette which most of the time you don’t even need. The room was decent and clean.
1. They took forever to check us in & the price quoted on the phone was $ 89.00 a night on a Thursday the 4^th of July. When we got there the price was 94.99.
2. The continental breakfast is a joke.
3. They don’t have shampoo and conditioner.
4. The bed was not comfortable for the price. That’s the diff between motel 6 $ 60.00 a night and a $ 80 – 100 a night is the bed.
This place sucks go you can find a better one

BED BUG ALERT!!!
My husband has been staying there for business and was getting bites all over his arms and legs. Then he caught a ed bug crawling on him this morning!!! Beware!

***Beware*** this hotel accepts emergency shelter vouchers from the county. Unless u don’t mind hanging with the homeless look elsewhere! YIKES

Yikes! never stayed at this chain before but not a good first impression. room missing any clothes hangars, bag for dirty laundry, no shampoo and the floor is a little dirty. checking in was hard as they lost my reservation but they had plenty of rooms. why cant they think quicker and start a new reservation instead of taking too long to find the missing one?
this place is in a great area so was surprised that it wasn’t in the best of shape including two cracked front windows.

The outside and the lobby were relatively neat and looked cared for. But that is where it ended. My non-​smoking room had a stale ash tray smell that appeared to have been covered up with an antiseptic air freshener. The «kitchen» consists of a refrigerator, sink, microwave and two burner range. The sink dripped (very annoying) all night and the microwave had something splattered in it. There was ice in the fridge in ice cube trays, but given the cleanliness of the rest of the room, I’m not sure if housekeeping or the previous occupant made it.
I arrived late at night (2am) and waited more than 10 min for the front desk staff to return and check me in. He played up their «grab and go breakfast» and handed me a room key. In the morning I was disappointed to find that the aforementioned breakfast consisted of weak coffee and pre-​packaged muffins. I think there were granola bars too. I headed down the road to a coffee shop.
Would I stay here again? I suppose if I needed long term accommodations for cheap. Otherwise, absolutely not.

«You get what you pay for» is the mantra of all those stopping at an Extended Stay. I almost want to give it three stars for exceeding my expectations of this hotel chain. The location is convenient, not too far from the 5 and 241 freeways. It is within easy driving distance of a number of shopping centers and food joints, though only within walking distance of a Jack in the Box and a Subway. And Home Depot.
The accomodations: Cleaner than I expected. No outrageous stains or peeling paint. Yes, the sheets are great for exfoliating, the bed appropriate for a Hindu ascetic, and the fluorescent lighting is über-​depressing. Oh, and the walls are paper thin which allowed me to turn off the television and listen in to the foul-​mouthed, white trash, drug-​dealing couple (family?) next door. Yea for free entertainment! And the elevator and hallways reeked of something simultaneously sterile and rotten, a singular achievement. And the residents of the hotel generally reeked of despair and loss.
However, my room was clean and large. It had a small, functional kitchen. There was actually ice in the freezer which I thought great. The bathroom was clean and adequate. And the guy at the desk was friendly. So, there you go.
Would I stay here again? If it was the nearest location to an event, yes. But never for more than one or two nights. Beyond that… oooooooohhhhh no.

I believe the person I was with said «top 5 worst hotel rooms.» I would agree.
Carpeting was so dirty it left black on the soles of our feet. the sheets were, well gross. The towels stained and old.
Just not a place I would stay at…