Crunch

539 am no one here to open gym up parking lot has a dozen people looking to start there day at the gym
Might be time for 24 hr fitness

I love this gym! First of all it’s very inexpensive. The group classes are incredible as are their instructors. The gym is clean and uncrowded, but very stocked with equipment. A special shout out to Eli Winston who is an amazing trainer. He is very focused, smart, and doesn’t wasn’t your time. Very nice front desk staff also.

I wish I could give this unprofessional establishment zero stars, but Unilocal won’t allow it. Between poor management and incompetent and rude employees, this place is a little bit of a nightmare. The only saving grace is that their corporate office will make things right if you are persistent, and hire an attorney. Tread carefully.

I signed a contract for facility maintenance paid yearly, you have a cock roach infestation, therefore you do not maintain your facility or abide by your contractual obligations meaning the contract is null and void.
How do you have a cockroach infestation in a gym, answer, YOUR GYM IS DIRTY AND STAFF DOES NOT CLEAN.
Also, i asked a staff member to change my membership because i was using the «amenities» i was paying for, the would NOT assist me, claiming that they closed the drawer and the owner doesn’t like to pay out labor, this was more than an hour before closing. why should i have to pay $ 20 to downgrade my membership anyway? I also learned that this is a corporate store, the Crunch corporation should be ashamed of their facility, its disgusting.

Worst customer service ever seen in a fitness company. Can’t call over the phone to cancel or do anything about customer service but they have no problem only collecting payments over the phone maybe I should tell you guys that I don’t give information on phone you want my debit card # you need to come to my house. You guys need to set up a customer service department like 24 hour, fitness 19, anytime where you can just cancel over the phone

Best customer service! (The front desk staff are very nice)
Best gym for the price, hands down!!!
(Also have a lifetime membership at 24 hour Fitness, but the couple my friends work out at this gym so it was most def worth the $ 10 a month to join them)

Crunch is the best gym in town and I didn’t realize it until I moved to Laguna Niguel and couldn’t find a gym to match up with this one. I miss Crunch so much it hurts to even think about it.
Anyway, for $ 20/​month you get to use the equipment, participate in classes and even bring a guest wth you everytime! Great deal if you ask me. Ask them straight up about any fees involved though, as they do charge maintenance fees.
The equipment are all brand new, and I hardly found a faulty piece of require by. The ceilings are sky high, making it feel super airy, and the place is well lit. Not a shadow to be seen. It smells great in there, and by great I mean clean and fresh — not something you can say about every gym. It is not too cold nor is it too warm; the temperature is always perfect.
They have a weights section, cardio section (so many machines — ellipticals, treadmills, bikes, stair masters), private training section, boxing ring, and class room. I never participated in classes but the classes are always packed and look like a lot of fun.
Best of all — TVs galore! TVs tuned into cable channels like HGTV (my fave — especially since I don’t have cable), food network, sports channels, news channels… It makes doing cardio such a joy. I could run/​walk for an hour watching HGTV.
If you live in the area lucky you! This is THE gym and nothing else can compare. Like other reviewers I deeply wish I still lived close by so I can keep going there. I would drive 20 mins to this location if my husband didn’t protest against it…
Till we meet again, Crunch gym.

Joined last month because I am starting to take my fitness more serious. It’s relatively close to home, work, and school. Sometimes I’m in a rush between class and work and I need to shower before I go to work. I really hate the showers in here. They’re grimy, musty, and I found a hairball next to the drain once… ew!!! They have a step scale in the corner that has a completely rusted out bottom. Refuse to go near it or even touch it.
I bought a special pair of shoes to wear here so I don’t step in anything like that.
I got the peak membership ($ 24.95/month) which includes fitness classes! While they are fun, they are quite over-​crowded and I’m stuck in the corner usually trying to figure out what the hell is going on. I can’t hear the instructor over the loud music and even though you can look at their classes through the app, there is no way to book the class online. So why even have the option then??? There is no indication that you need to bring any extra supplies, either. A heads up would be nice on what to expect.
Pound class: 3.5÷5 on the fun scale. First time doing this class my back was destroyed for three days.
Bodyshred: ⁴⁄₅ on the fun scale. Music was stuff I would normally listen to. Got stuck in the back of the class though and the instructor was behind a pole so I couldn’t see anything she was doing or hear what she was saying.
Last but not least, the employees have a log where they have to wipe down the machines every hour but that’s not enough! Frequently people will switch between machines without wiping down with the supplied materials. One time I even found an old paper towel shoved inside the iPod docking station on one of the bikes. Gross.
I want a gym that’s clean and hygienic and, dude, this ain’t it…
P. S. the way the spell «judgement» all over the walls drives me insane. That is the American spelling of the word. The rest of the world spells it with an e, America says judgment. Maybe someone should have judged them before they misspelled the word on every surface of the gym? Hmm.

I would give this gym zero stars if that were an option. The members of this gym are great but the management is incompetent to a ridiculous degree. For some unknown reason management disabled a huge portion of their equipment making this a gym that not even a novice fitness enthusiast can get a good workout in. They entice you with a modest monthly fee but that is because you get even less than you pay for. With several LA Fitness, 24hr Fitness and Kratos Gym all within a mile or two from this gym there is no reason anyone interested in getting a good workout should visit this gym unless management gets a clue.

Got another call from their customer service saying I still owe them money and will be sent to collections. I told them yet again how I have done everything they have asked to cancel my membership over the last 9 months. The last lady I talked to said she entered everything into my «file» but the new lady that called said they don’t have files. So they lie on multiple levels. She said she could transfer me to the gym branch manager who could cancel my account over the phone. He just yelled at me and said he would do no such thing and that he wanted me to come in. I explained I live far away now. He didn’t care. He even said he had probably gotten the letters but «they weren’t certified so who knows.». Seriously don’t join this gym. They are going to rob you.

Worst customer service! They charged me for the annual maintenance fee after I cancelled my membership and are refusing to credit me back. The employee I talked to before I cancelled told me I wouldn’t be charged and they are refusing to acknowledge their mistake. Reading other people’s reviews, this is not the first time they do this, so stay away!!!

I’ve been a member for 5 years. I also have a membership at 24 hour but you just can’t beat the group fitness classes offered here, and the rate can’t be beat. I pay annually to avoid the yearly maintenance fee,
5 stars for the new manager, Christine! This is the 3 manager change in less than 6 months. I had an unresolved issued since Dec that the 2 previous managers couldn’t seem to resolve. I spoke to Christine once, and issue resolved completely.
5 Stars (i would give more if I could) for the group trainings. Very impressive staff, Zumba with Stephanie is very popular. Stephanie is high energy and a great workout is guaranteed. Stephanie, along with Keith, teach Jillian Michael’s BodyShred, WOW, full body workout, very intense, you’ll be sore for sure the next and will leave you excited for the next class.

Although crunch is not a 5 star gym in terms of fanciness and amenities, I give it 5 stars for value.
Its a lot nicer than some of the 24s I’ve been to. It’s also less expensive.
The staff is very nice.
I love yoga with issac and Pilates with Marisol. Kieth is such a doll! I love his cardio classes.
I’ve trained with josh. He is so positive! The other trainers seem really awesome also.
The only thing I wish crunch had was a sauna. Also, the music is too loud! It can get a little overstimulating when trying to listen to your own music.
Its nice to go on the weekends because it’s less crowded. I wish they were open later of weekends. But I’m sure the staff appreciates the 7 o’clock closing.

This gym is small but has all the equipment that you need! Their personal trainers here are very helpful and know what they’re talking about. It’s only costs $ 10 a month for the membership!

I just recently joined this gym and I love it. My friend lives down the street from Crunch and asked if I’d be interested in getting in shape with her. Even though I live further away, the price was worth it to me so I decided to try it out. Here’s the scoop.
A basic gym membership only costs $ 10 a month. You can pay month to month with no contract or you can pay up front for an entire year. They have a different membership with more benefits (I forget the price… Something like $ 25 a month), but for me, the basic is just fine. I personally am not a fitness junkie and I have two toddlers, which makes going to the gym for long periods of time difficult. I like that I can come in, do a mellow workout to maintain a healthy lifestyle (and get away from my monkeys to focus on me for a change), then leave. If you want something more or if your life revolves around the gym, you might be happier with a different gym.
They have personal trainers on site, first session is free. This is awesome because you can set up goals, learn how to obtain those goals and if you decide you can handle it on your own, you don’t have to keep using a trainer. There’s no pressure.
The gym itself is clean and simple. The equipment has clear, easy to follow directions on how to use each machine properly (so even a novice like me can use them). The staff is helpful and nice (or at least they have been towards me). The moto of this gym is no judgements. I, for one, really like this because at other gyms, I always felt like I was being sized up and here I can just tune everything out and concentrate on me. I haven’t been hit on, stared at, or had some know-​it-​all come up and try to tell me how I need to exercise.
They have classes here which seem pretty fun. Yoga, boxing, Pilates… Maybe I’ll give those a try in the future and update my review.
Keep in mind, if you want a gym that offers a pool, steam room, sauna or any extra bells and whistles, then go to a different gym and pay more. You get what you pay for at this gym, which is completely fair. The gym is not open 24 hours a day, but again, the membership is only $ 10 a month, not $ 50 – 60 and though they aren’t a 24 hour gym, they are open late during the week (until 11pm).
The only reason why this gym doesn’t get 5 stars is that they don’t have a child care program, which means I have to either find a babysitter or go really late at night after my husband is home and my kids are in bed. It’s a little inconvenient on my part because I live in Rancho Santa Margarita and usually don’t get to the gym until 9, then work out until closing, drive 20 minutes home, get in bed by midnight, only to be awake at 5 am with my toddlers, but then again working around toddlers’ schedules are always inconvenient no matter what the task at hand is.

clean gym not that full on non prime hours. Basically do your own thing but have trainers avialable nice atemsphere

I’m a new member… coming from LA Fitness. I joined in order to work out with my «Little.» I’m a mentor in the Big Brothers Big Sisters program, and my Little was already a member of Crunch because it’s near his home.
The trainers accused me of «training» and threatened to kick me out. I explained to them that I was limited in what I could do because of an injury, and was spending time with my Little AND friend doing something we both enjoy. I could see the gears break in their heads as they tried to comprehend my situation. Instead of listening to me or trying to work with my situation, they simply repeated to threaten me if I continued encouraging my Little.
Other staff screwed up my name when registering (I suppose it’s difficult to read a driver’s license). Overall, the staff is extremely incompetent, disrespectful, and unaccommodating.

I have a membership at 24 hr fitness but I also got a membership at Crunch because my favorite independent trainer of all time worked out of there. I figured paying $ 10 a month plus $ 25 a year was definitely not bad. They essentially have most of the machines that 24hr fitness has but obviously it does not compare. They don’t have many locations so it’s not too convenient, no pool, or sauna, and every time it rains, there’s leaks all over and they never mop them! One time I was doing walking lunges with an 80lb bar and almost ate it because there was rain water on the floor! They should really be more careful. I would have even been happy if they had put a bucket to trap the water but they just always let it sit there in several puddles. Their bathrooms are also outdated and look like a dungeon.
A few things that I did like was that they had a lot of kettle bells, good TRX, and I could always get on a treadmill because it wouldn’t be too crowded. I guess mainly because I either would go at 10am or an hour before they closed.
Also, their hours are not the greatest or most convenient.
I left crunch because the only thing that attracted me to them was honestly their independent trainers. When they let them go, they practically let go of all their paying customers mainly because their own in-​house trainers have nothing compared to the independent trainers that worked out of there. So in my opinion, Crunch sucks even for $ 10 a month.

I am updating my review to warm possible members from joining. I have had such a horrible experience! They actually wrongly sent my husbands membership to collections.
In October 2012 me and my husband signed up for a memberships. Apparently instead of opening one membership for each of us, Crunch Gym opened two memberships for my husband and one for me. Which we were not aware of at the time.
Fast forward to March 2013 me and my husband go into the gym to cxl both of our memberships, and we were able to cxl.
A few months later I realize $ 10 a month was still being taken out of my account by crunch gym, so I put a stop payment on my card.
recently my husband got a call from a place called Aldous and Associates saying that if we don’t pay the balance due from crush fitness we will be sent to collections.
Here is my thing, I don’t think I should have to pay for an Extra membership for my husband on top of the membership he already had… that He did not need or use in the first place. It was Crunch Gym that made the mistake of giving my husband two memberships in stead of one.
My husband even made several attempts at getting a manager from Crunch on the phone… He left several messages for management that never returned his calls.
I strongly recommend going to another gym.

I come for the 30 minute Mat Pilates class on Wednesdays at 6:30pm. It’s only 30 minutes but you’ll feel like you’ve worked out for a few hours! It’s INTENSE! Love the class and the instructor.
I’ve used the actual gym 1 time only. There were a lot of machines to choose from (bikes, row machines, stair climber, treadmill, elliptical machine, and some others I’m not sure what they are called). The machine I used was in good condition and I noticed most all users were courteous about wiping down after use. There was ample paper towels and solution for people to use.
The bathrooms are clean and there are lockers for use as well. You do need to bring your own lock.