Art on Giclee

I’m sorry to say that I’ve had a very bad experience with Art on Giclee. I’ve used them in the past with good results, but this time the customer service was terrible. I took in a digital image to print and was told the only paper available was matte. No lustre or pearl or other choice.
When I came to pick up the print, it was washed out without the contrast. I had talked at length with Sergio, and he assured me the outcome would be as we discussed. This print was below standard. I requested a redo and was told it would be done the following Mon. I came in to pick it up, and it hadn’t been done. He mades excuses — everyone was busy, etc.
This went on for a two months. Me calling and not able to reach Sergio, and him not returning my calls. I went in again and the business had moved! I finally wrote a long email telling him I wanted the print immediately or I’d be writing a bad review. Well, the original print that I had returned is what I got.
I am definitely a VERY ANGRY customer and will not be using their services in the future.
C. Tammen

This place offers large format, Fine Art and Photography printing. Flatbed Direct Print to any material up to 2″ thick. Printing up to 1440 dpi 54″/2880 dpi 64″ (16 bits) Limited Editions, in house State of the Art Digital Capture Studio, world Wide Drop Shopment, Label and Packaging Print & Cut, Retail Graphics, Trade show and Exhibit graphics, dye sublimation, outdoor backlit and décor graphics.
Art on Giclee is family owned and they do a wonderful top quality job. They’ve done several giclée prints for me as well as capture my original paintings digitally. They work hard to get all the details perfect. After calling around to several places that do giclée printing I found that their prices were very fair. I was blown away by the quality of my prints when I picked them up. I look forward to working with them again.

I have used Art on Giclee for my last 10 editions and each one comes out better than the last. They have an artist marketing package that is the best I have ever seen.
They are able to print on all sorts of strata, paper, canvas, wood, metal even plexi glas but their real value lies in their exceptional customer service.
If you are looking for best quality scans and giclee prints, the prices are competitive but the quality of their product is way head of the competition.

I’m starting a t-​shirt company and I’m very new to this industry. This is turning out to be a very expensive learning experience.
Our artwork, to be printed on shirts, is detailed with shadows and I’ve been told that can be very difficult to print using a four color silk screen process. After a failed attempt by a company called Broken Arrow (the artwork came out nearly black on the shirt) I went to the ISS Convention that was held in Long Beach to see if someone else could tackle the job or recommend a better way. All of the silk screeners I talked to wouldn’t touch the project citing the artwork was too detailed. However, the heat transfer companies said they could do the job.
I hired Art Brands and now have more than enough transfers in my possession. Another obstacle I encountered was that one of the illustrations meant for the back of the t-​shirt was over sized measuring 16″ X 23″. Finding anyone who can press a heat transfer that big was challenging, but I found one.
Special T’s stepped up to the challenge… sort of. Brent Komorous of Special T’s said he could do the job for $ 2.00/shirt. There were 48 shirts of different sizes and on each shirt I needed the over sized transfer on the back, another different transfer on the front, and a label inside the collar. After an unsuccessful attempt, Brent referred me to a gentleman named Alberto Flores of Art On Giclée.
I talked to Alberto and told him my situation. He said he’d see what he could do and offered to pick up the blank shirts and transfers that were located at Special T’s approximately 15 minutes away. We talked price. He originally wanted to charge me $ 6.00/shirt. That’s almost twice the cost of the blank t-​shirt. I talked him down to $ 4.50. Alberto cited that it would take him at least 3 hours and that he works at $ 75/​hr. There were now a total of 47 shirts to be pressed since Brent with Special T’s ruined one. That comes to 3.82 min/​shirt if that’s how long it truly takes.
Alberto ran into problems with the over sized transfer as well. The middle part of the transfer was not adhering to the shirt. After about 4 shirts and him talking with the people who sold me the transfers I get «good news» that Alberto has figured it out. He sends me a pic of a shirt via his cell to mine. It looks great from what I can see.
I go to pick up the t-​shirts, about a 45 minute drive, and he shows me a shirt. It looked good. I think I looked at one more off the top of several that were in a big box. That one looked good as well. At the time I didn’t think I needed to inspect the whole box. The full chest transfer on the shirts I inspected looked good. The small logo over the right chest area looked good. I thought for a sec that maybe the small logos were a little too low, but dismissed the idea because it was hard to judge without someone wearing the shirt.
Alberto did a count of how many shirts were in the box. he counted 43. The total of the invoice came to about $ 300. The rate per shirt was more than what we had discussed. He said he had factored in a «set up» fee. That set up fee was the time he spent trying to get the transfer to adhere correctly to the shirt. I asked him what about the money I lost for the four shirts and transfers that were ruined while trying. He said he’d deduct it from my next order and not charge a «set up» fee since he now knows how to press the transfers now. I also questioned a sales tax that was added in. He took that off.
The final invoice was for a total of 47 shirts at a rate of $ 5.32 for a total of $ 250.00. Again, four shirts were ruined out of the 47, but yet I was still charged for those shirts. I guess he factored in the «set up» fee to cover those as well.
The next day I started to deliver my shirts to my customers. I brought the whole box with me since I didn’t have time to go through the box and separate the shirts by type and size. This is when I realized not only were the logos that were supposed to be over the left chest area were below the left breast, but also, that the illustrations on the back of the shirts were spotty, faded, and/​or pealing. Also, some shirts were dirty and/​or stained. Alberto warned me about some stains, but said it wouldn’t be any trouble to get them out. He made light of the issue, so I didn’t think anything of it.
Out of the 43 shirts that Alberto was supposed to give me ready to sell, I was able to use only five of them. I sent him a text stating that most of the shirts were «spotty» and the logos were way to low. After not hearing from Alberto that day (Friday), I sent him an email explaining that it didn’t surprise me that I didn’t hear from him. In summary I told him it was a combination of black stains, spotty transfers, and misplaced logos well below the left chest area that lead me to believe he does not want to see me again.
Alberto never offered to reimburse me or do the job over. After such poor results, I didn’t ask.