Stater Bros. Markets

Stater Brothers meat is not the best. It’s way worse than you think. It’s the very worst you can get-​select. Plus, the price is through the roof.
I ordered clams about a week ago and I was told that they’d be $ 6.99 a pound. I’m okay with that but when I steamed them, half of them didn’t open. They were also really dirty. I’ve been in the food business for many years and I’ve never seen clams that looked as bad as these.
Their brisket is crap and the price is outrageous! I’m going to be doing my shopping at Von’s after this! I’m done!

I like this store … I come in all the time I just wished they never changed there chicken marinade it used to be a citrus one and they changed it to a nasty tomato marinade I will never buy there chicken again

I am not surprised to read the other reviews about poor customer service at this store. I just had one of the worst shopping experiences in my entire life here. Right off the bat I received terrible service at their deli. I ordered Jack cheese from their deli and was given Colby Jack. I politely let the girl know that I had ordered jack and her response was «Yeah, that’s colby jack». Without trying to sound sarcastic, I had to point out the white cheese labeled «Jack cheese». Without a simple acknowledgement that she had it wrong or even an apology she begrudgingly sliced some jack cheese for me. I let it slide and continued shopping. About 45 minutes later I have a cart full of groceries and I’m at the checkout. I run my debit card and it doesn’t go through. The cashier tells me to run it again and it still doesn’t work. She then tells me that their system has been going down for the last hour and that I will need to use the ATM to pull out cash to complete my purchase. There was ZERO warning that they wouldn’t be able to take debit until after I completed my shopping trip and was at checkout. There was no apology for the inconvenience. She just stood there waiting (along with the rest of the line) while I spent an additional $ 3 at the ATM to get cash out. Pretty pissed off at this point, I advised her to put up a sign warning customers that the checkout could be cash only and her response was that they couldn’t do that. Wow, just wow. Needless to say, I will never return to this store.

The customer service is horrible here! I have come across a couple of great people that work here but the cashiers at night have really bad people skills. Nobody greets or smiles! And the younger people working at the meat department are the worst! The Store Manager should make sure all the employees are greeting and providing great service to people who shop here. That is the first rule working in RETAIL!!! The only positive about this store is that generally everything is always in stock. It would be great if the Store Manager would provide more hours to the people that greet and provided great service.

This particular Stater Bros location is horrible! I live within walking distance of this store and drive 15 min to a neighboring city to do my shopping at a different grocery store chain. Food quality and customer service are terrible. No one greets you, not even the cashiers. You’re lucky if they even say the total instead of just looking at you for payment. I had one cashier stay on her phone the whole time she checked us out. The first time I bought meat there it was bad when I went to cook it that same night and I had purchased it from the butcher who had to wrap it, it wasn’t in a pre-​wrapped case so there is no excuse for the store. I went back a couple months later to buy some chicken wings, those were bad as well. Another couple months later and I needed some short ribs at the last moment so my husband ran down there, and they are bad too! Produce isn’t much better, make sure you check everything before you check out!

I refuse to go to this Stater Bros anymore, the amount of people begging for money/​donations outside is ridiculous. I went in to grab chicken yesterday, at one entrance door there is a kid ambushing people as they walk out selling candy bars, at the other entrance there were three people in vests taking donations for another charity.

Stater Bros is my favorite grocery store. Why? Because they always seem to have the best prices, and almost always have the items we want. Moreover, this location is always friendly and well staffed. My family and I visit multiple times a week and we are very grateful to have a great grocery store so close to our house.

Nice clean Store, Customer Service Sucks! (Sorry)
I don’t think I’ll ever get a HI or Hello how you’re doing Today! They make you Feel Unwelcome!.. Not Good!

I live in Canyon Hills and I can always rely on Stater Bros to have everything I need! The workers are friendly and helpful! The only thing is, I wish the healthy food would be cheaper than the junk food. It’s hard to eat healthy when it’s too expensive. No wonder most of America is overweight.

These are nice stores. reminds me of Ralphs. Set up similar, and pricing is near the same as well. I come here when I visit my aunt in the IE.

Thank You Paul and Michelle!
Absolutely some of the best customer service I’ve ever received at a grocery store!
I give 4 stars as I am annoyed by the prices on nearly everything they sell.
Stater Brothers is obviously bilking its customers because it’s the nearest grocery store to a large area. That’s poor customer appreciation to my thinking.
Therefore I only use this store on occasion.
Again…Thank You Paul. Thank You Michelle!

The store is clean and employees are polite and friendly, however I was disappointed in the organic produce selection and the lack of items available for Celiacs (gluten free) I drive to Von’s or Ralph’s just for the better selection.

Never had a problem here, I like staters because you can rely on their prices, I go in there all the time the only qualm is that they at times don’t have enough cashiers but do seem to be pretty quick over all. They’re on it in there.

The customer service is not the only sucky thing here. The selection is often expired; moldy fruits and vegetables. Every cashier I’ve encountered has neglected to greet me. They only state my total and then hand me my receipt. I asked the cashier tonight after she told me the total, How are you?. She said, Oh, I’m fine thanks.. That’s it. Rude, unprofessional, no pride in work ethic, nothing. It is sad. The next time I need to run to the store for just milk, my family can wait a bit because I am going to Super Target.

This place is an absolute dump! Produce is usually old and outdated, they are lucky they are the only place in Canyon Hills to go shopping or no one would ever go there. Eggs are usually cracked and no idea who is running this place but they are doing a crappy job. Solicitors are always out front. Other places in LE no signs about solicitation but it seems like SB lets people set up shop and haggle you ²⁴⁄₇. One guy last week asked me if I wanted to buy his rap cd. Come on Man!

Customer service is non existent. I would say customer service is bad, however they don’t even acknowledge your presence long enough to lead to any type of interaction. Cashiers always seem unhappy and talk to each other rather than talk to patrons. I don’t recall ever getting a «hello» from a cashier when being rung up for my purchases. I’d rather drive further and go elsewhere than shop there anymore. My advice to Stater Bros: Re-​train your staff on good customer skills or hire employees who will be happy to be there.

This review is specific to Stater Brother seafood departments and the way that they do their shrimp count.
Several weeks ago I bought some shrimp at the Canyon Hills location. After getting home and pealing them, it seemed to me that they were considerably smaller than advertised so I decided to count them. In doing so I found that they were considerably smaller and wrote an email to their corporate office. They apologized and stated that they would look into it.
Today I went into the Menifee store and purchased .89 of a pound of 31 – 40 shrimp. Based on that I should have had 27 – 35 shrimp. As I was removing the tails (they were already pealed and deveined) I was again thinking that they were to small. So I counted — 42. This may not be a big deal to many, but I resent the company lying and misrepresenting the product. This is cheating the customer by twenty percent! The purpose of a wide range (31 – 40) is to give the vendor some flexibility, not to purposely rip-​off their customers.
So I called the store and asked to speak to a manager in seafood — no one around. Then, after four attempts, they finally located an assistant store manager (Ruben) who told me that he was too busy to talk.
So from now on, IF I decide to buy shrimp from ANY Stater Brothers, I will require the clerk to count them before I leave. And at the end of the year, when I buy 30 – 50 pounds of shrimp to make New Orleans style Shrimp Creole for our annual New Year’s Day Open House, Stater Brothers will not be in the running.
There. Now I feel better…

The only thing this store has going is neighborhood proximity to Canyon Hills. Customer centric service is non existent, especially in the deli, but the cashiers also. Meat counter does a poor job wrapping the meats, overripe/​moldy produce is common, store brand milk jugs leak like a sieve. Basically, they’re banking that people don’t check expiration dates on their perishables because many things here should not be on the shelf. Do they have a good return policy? Absolutely, but what a pain in the glutes that is when you’re ready to eat dinner.

Most of the time they are nice to me. So ya keep it up and lower the price of beer on super bowl Sunday lol

All I have to say is WOW! Seriously every single person that works there has been SO NICE! I have never returned a cart to the cart stall because there is always one of the nice guys there to take the cart for you. The store is super clean and has a HUGE selection! They have an amazing meat department, their deli is awesome as well! They have a sandwich bar and a salad bar with soup options. Their tea section is huge, their international foods selections are endless and the best part of it all are the prices! The sales are amazing and even their every day prices are better then the stores I used to shop at. They have a decent amount of organic options available but I hope they start to offer more organic meats. This is one of the best stores ever!