Koble Pool Service

Tracy was highly recommended by a neighbor and has been doing our pool for about a year. Our water was pea green and I thought we would have to have the pool drained and scrubbed again, as we did the year before by another company. Tracy had it clear and blue again in about a week. He is always courteous. As someone else mentioned, he took time off for two holidays, but I am fine with that. Not only does everyone deserve time off from work, but there are two months out of the year when our pool is serviced twice, so it is a wash.

Excellent service! Tracy has taken excellent care with our pool, keeping it crystal clear. Great guy! I highly recommend Tracy to anyone interested in having they’re pool serviced.

Tracy has been wonderful. When we hired him our pool was murky and green and gross! He turned it all around and it has been beautiful ever since. We love and enjoy our pool so much and that is all because of Tracy.

My neighbor and I both used Tracy to do our pools for about 6 – 8 months. Just like another reviewer said, you have to check his work every time. He is lazy and doesn’t do everything he is paid to do. I often had to remind him to clean the baskets etc. He would move the valves to positions they shouldn’t be in all the time. I would tell him to leave them alone but he still did it. One time he moved them in such a way it almost burned up my pump. Thank goodness I caught it just in time. He often tried to charge me for things that didn’t really need to be done. A week ago I had a 16 camera security system put up and it covers every inch of my property and street. There are signs everywhere to this fact. He had been coming for quite some time so he probably didn’t notice. It was my filter cleaning day so I thought I would check in on him to see what he was up to. Well glad I did! He half assed cleaned the filters on my concrete rv parking area so needless to say now all that gunk from the filters is in my walkway and where my dogs nap. It will take me 2 – 4 hours to clean this up. Also while observing Tracy that day I saw how lazy he really is! Once the filters were reinstalled he took the dog water bowl which was very dirty since it hasn’t been used in several days and put that water in the filter housing to prime the pump. I had a hose right next to the big dog water bowl he could have used but most likely didn’t to roll it up again since it was a little distance from the spicket to the pump. Once he did that he proceeded to fill back up the dog water. The bowl takes maybe a minute or so to fill. He let the water run for 20 mins! My entire patio area was flooded! This was all I needed to finally pull the trigger on letting him go. I had been debating about this and once I had the proof of what I already thought the decision was easy. Of course he denied it all when I confronted him. I then let him know I had it all on video. I have the video and still pictures to prove it all. I told him to return my key to my gate approximately 10 times and he then said he threw it in the lake. Now I will have to have my gates rekeyed by a locksmith! I would not recommend Tracy to anyone. He is very unprofessional and will relax on your outside furniture while he is suppose to be working and he will tell you all his personal problems like his messy divorce and all. BEWARE of this shady person

I’d been using Tracy for a little over a year. For the most part he work was ok, but had to always double check that he didn’t leave my valves in the wrong position after doing what he had to do. By doing that he would cause the pool heater to not heat the pool properly and cost me wasted money on gas. The heater would run for hours and not send hot water to the pool, because the valve was put in the wrong place.
Often he would not show up on his regular day and text me after the fact, which was a little frustrating, but again, not a deal breaker.
I paid him monthly, in advance, which was probably my first mistake. I paid him this month to clean my salt dispenser, but he no showed the day he said he was coming. Not that big a deal. When he came two days later, he didn’t bring enough acid to finish the job, and said he’d be back in a week and a half to finish. When I asked why a week and a half, he said because he was taking the week of Thanksgiving off. I told him I would not pay for his vacation week, and he went somewhat ballistic. Telling me he was justified in charging me for that week, even though he wasn’t working.
Was I being petty? I didn’t think so.
Then HE decided to end our business relationship, which was ok with me. I will not pay a service contractor for time off. I had NO issue with him taking the time off, but I’m not going to pay him for it.
He’s not an employee and is not entitled to paid vacation.
What came next completely blew me away. After sending me countless texts and emails telling me why he was justified in doing that, telling me he would reimburse me, then contradicting that in the next email, he sent me the email below.
«Hey, K** you are a petty piece of you know what. Your Fat, Bald, Ugly and a dead beat. Your business is going to fail. Your young wife is going to leave you. Go back to Canada you fake ass wanna be. Btw your bike is a piece a of crap, fake like you. I’m not paying you. See you in court.»
Now THAT’s professional. Wow!

Our pool looks amazing after a visit from Koble Pool Service! Thanks for the quick, professional and very thorough maintenance. I highly recommend!

Tracy is rude and unprofessional. He refuses to leave voicemail messages, preferring to call your phone repeatedly until you answer. Some people forget they are in a service profession and there are plenty of friendly professionals eager to take their place. I’m going to call that Fabio guy.