International Auto Crafters II

State Farm recommend this shop because it was close to our house. This is one of there certified locations. As they were ready to repair what was covered on my insurance they also told me that they didn’t cover some other stuff. Well, I spoke with Deng who was the one assigned to my case and I told her that I was in disagreement of how they were handling it. I was pretty firm, probably not easy to hear from the other side of the phone. She was extremely sweet from the beginning and said she would look into it. She called back as she said she would, and took care of all my needs. Amazing! I feel the policies that have been set with this company, Deng overcame with her sweet, good listening skills and professional way. I will say, the fact they have Deng working through these issues says a lot about the company. Great work!, Great job Deng! I hope I’m spelling your name right. Also to the owner, if you loose Deng, you are loosing a quality employee and I would be reluctant to come back, If she’s there I would come back.

Don’t go here complete rip off. Took my car in to get repaired took them 2 weeks longer then they said they would to fix the car. Jesse the man who answered the phone was very nice at first. He was bad at returning my calls. Estimate was originally $ 6000 ended up being closer to $ 12 000. Now the exterior of the car looks fine but the car won’t unlock or start. When I called to complain that’s when Jesse true colors showed. Extremely rude told me it was off their hands and it was my problem. So now after a month with no car it still won’t start they broke the hood latch and killed the battery.

Took my Impreza to this shop after recently receiving the recommendation from my insurance company. Had a knife put through my door by someone down in San Diego a few weeks before and ended up having to get it fixed. The car was pearl white which I know is a pain to repaint and was worried about the job.
I had received a quote from another shop who recommended simply patching the hole with some bondo.
I was sure I needed a new door shell and Deng agreed here. They ended up with my car for about a week and I got it back a day earlier than expected which made me extremely happy. I can’t vouch for intense body work here but I can vouch for a solid paint job and amazing service. I can’t even tell half of my car has been painted to match!

Had my truck brought to this place recommended through insurance after front end collision… Right away I was set up with a service rep MRS DANG. Who was extremely helpful and kept me highly informed with the situation that went on with the repairs of my vehicle. Always kept in touch and assured me my vehicle would be returned to me like new. And upon receiving my vehicle on the completion date that I was quoted 11/​11/​2015 the truck was absolutely flawless, beautiful and immaculate just as she had assured me all along. Thank you very very much international auto crafters
Sincerely
Tucker

International auto crafters did an awesome job on my car! They got it done fast and earlier than expected, and a special thanks to Deng Sisombath for keeping me updated and taking great care of my car!

They did an awesome job fixing my bumper after I got rear ended and they helped me get my rental they called the insurance to set up for me since I was so busy working! And to put the icing on the cake they returned my rental for me and my car looks amazing!

Great service. My vehicle looked brand new after the body work was done. Work was completed ahead of schedule. Very good service.

My husband and I came in for an estimate for our car as we were referred by Mercury. We were so impressed by the professional service provided by Daryl and will definitely be back and feel awesome recommending our friends to IAC. Thank you for making us feel so welcome.

Unfortunately we were caught up in a large wildfire and our vehicle sustained major heat and smoke damage. IAC was one of Mercury Insurance’s approved inspection and repair facilities so we agreed to have our vehicle towed there. I was pleasantly surprised with their high level customer service. Darryl called me throughout the inspection process and kept me informed of our vehicle’s status nearly on a daily basis. Our vehicle ended up being a total loss; however, if it was going to be repaired, I would feel very comfortable using this body shop. Thank you IAC for providing a high level of customer service!!!

I leave the review rating as original because I’m basing my review on that day’s service. I was pleasantly surprised however that Anne responded and at how David reacted to my experience at their facility upon contact. I know I owe nothing ti the facility but if that’ll help them improve service to future people I’m all for it. I mean, isn’t that why Unilocal was created? Thank you for doing concern about merry experience

Had this place recommend by my insurance agency. I was in a fender bender and the other insurance company absolutely was Terrible to deal with. Anyways after a month of waiting I finally got my truck back and it looks great couldn’t be happier with the job they did. Candice is the one that helped all the way.

Vehicle was rear ended on the 15 FRWY, Corona California. Person that rear ended me had Mercury Insurance. I took vehicle in to shop assigned by Mercury, (International Auto in Lake Elsinore CA). They replaced the bumper which did not fit properly and straighten the frame. I took it back in and they heated up the bumper to make it fit, leaving melted plastic between the fender and bumper.. I asked for a 4 wheel alignment since the frame was damaged and they stated they did not need to. Returned again cause the vehicle was making various noise and did not drive properly. They changed the bumper and found that the engine mounts were broken, so they replaced them. They gave me an alignment report which states that the left rear camber is out of spec. I called them and they stated they did not touch the rear cause they don’t think its an issue. I drove the vehicle again, and after a day more noises stared up again. I checked to see where the noise is coming from and noticed that the passenger front strut is complete loose. I contacted them again and they told me to wait till Monday to bring to back in. I contacted Mercury for a rental and see if I can take the vehicle to the dealer but they told me to take back to the same shop and they were not going to give me a rental. I’m fed up with both the shop and mercury. I do not want to take the vehicle back to that shop. I’m also loosing time from work which they stated they don’t really care about that,
International Auto Crafters II treated me like dirt and would not listen to my concerns or issues I was having with my vehicle.
MY VEHICLE WAS REAREND THEY STARIGHTEN THE FRAME, REPLACED THE MOTOR MOUNTS AND THEY STATED THAT THE REAR ALINGMENT IS NOT NEEDED, BUT THEIR OWN REPORT STATES THAT THE ALIGNMENT IS NOT TO SPEC???

This has to be the best place I have ever taken my car too. The staff and service are amazing. They even detail your car twice a year for the rest o the time you own the car. The highest recommendation doesn’t cut it!

I went to their shop to have an estimate done. I dealt with Fransico and he was rude and completely unprofessional. I have never received such poor customer service! He walked away from me multiple times, and did not answer all of my questions. They must not need my business! If you need great service go to First Class Collision in Murrieta. They were helpful and above all nice! Fransico get a clue on how to treat customers. You did not even know the make of my car, so did I embarrass you when I corrected you in the office? Telling me it is wear and tear and for me to take it to Hyundai… seriously? It was from the accident. I know my car, unlike you. JERK

I do not recommend this place to anyone not even my worst enemy. Long story short we took our truck in to get repaired after an accident, autocrafters was paid through our insurance to replace all damages on vehicle, instead of giving us new parts (like they should have done, since they were paid $ 7,000) we got used parts and kept some of the same parts that we’re already on our truck, that needed to be replaced. We got our truck back it was running horribly, steering wheel is sticking when you turn. we take it back to autocrafters and they said there was nothing wrong with it so we took it to another company the man and immediately saw the problem with our vehicle and autocrafters is denying everything… How can you still be in business after the way you run your company? I recommend sending your mechanics back to school or higher ones that know what the hell they’re doing!!! if you want to get ripped off and jerked around this is the place to go … please save yourself the headache and go somewhere that has well trained mechanics that know what they’re doing… From a very Unsatisfied customer.

My car was hit and the Insurance company sent me here and i had a great experience. Susan at the front desk made sure that the estimate for the insurance company could be done during my lunch break so she made me an appointment it took a total of 10 minutes and i was gone. Francisco was very helpful he had me drop my car off on Tuesday and kept me updated daily until I got my car on Friday. My car looks great i’m very thankful for the great service a very happy customer! Thank you again guys!

AWEFUL AWEFUL AWEFUL!!! Avoid at all costs. There are so many other places around that you can go to so do NOT GO HERE! Horrible ownership staff.