Express Tire Auto Service Centers

I always expect to be ripped off by any kind of auto repair/​service. This is not the case at Express tire. Eddie the manager jumped through hoops to get me the best price and service that i could ever imagine. My girlfriends car and my truck work was done same day, within a couple of hours it was finished with no surprise prices other than what we were originally quoted. It’s a breath of fresh air to get service with a smile with the customers best interest in mind. Save your time and money and go to express tire. I wouldn’t go anywhere else.

so about a few months ago i went to express tires to get 2 front tires for my town and country. I had called them ahead of time to make sure they had my tire size in stock and the guy told me, «yes maam we do just come on in.» So i went in. I got there and they told me, oh by the way you get a free oil change on us, and I thought that was cool, but I had informed the guy that i had just got an oil change at my dealership a week prior so it wasnt nessicary. He said ok. So as im waiting and waiting (about 30 min in) the guy comes and says, «hey im sorry but we only have one tire avaiable BUT we called the murrieta store and they are bringing the other tire for you so it will be about 20 more min.» I was like, «i have to leave soon, i have other things i have to do!» (mind you, I had asked them how long this whole process was going to take and they said 1 hour max) Soooo he then offers me a free oil change on my next visit for the inconvience. Then he says «oh by the way the mechanic did an oil change anyways» really! I didnt need one!
Ok so then, as im waiting for the murrieta store to bring my «tire», they finally pull up a whole hour later and pull out TWO tires for my car! Meaning they didnt even have my tires in stock as they claimed to have when i called them prior to coming in! I was livid! So after TWO WHOLE HOURS waiting i get my car and he offers me 2 oil changes for waiting so long… ok cool. i left…
So recently I called them to make an appointmet for my oil change. They said my appointment would be at 4 oclock on a wednsday. I got there on time and the lobby had about 4 people in there waiting for their cars. I said im here for my 4 oclock oil change appt. He then tells me that its going to be a 3 HOUR WAIT! I said, «what the f***! why so long I have an appointment?!» He said «we are running behind, sorry» So I then tell him «why do you take appointment when we cant even be seen at our appointment time?» It doesnt make sence! He was being very arrogant, saying that he cant just take the cars off the lifts just for me. So I made it a point to say out loud so others could hear me, that «YOUR COSTOMER SERVICE SUCKS!» He apologized and offered me a free oil change on my next visit! I Told him «I have 2 free oil changes from your last inconvinence!» And I walked out!
Please people DO NOT WASTE YOUR TIME HERE! Such bad customer service.

If my car needs work I prefer to come here, It’s a shame this place gets bad reviews because people are impatient and ignorant of process. but that happens in any service industry. Every time I’ve been in they’ve been awesome. everything is straight forward and fair, prices are good and they aim to please…

I stopped in early in the morning to have the tread depth on my tires checked. I had just bought a used car the night before, and the dealership’s paperwork showed that one tire in particular was just barely above what was legal to drive off the lot, and that measurement had been taken two months ago, so I wanted to get an accurate reading on the tires. The guy who came to «help» me took a look at the tires while standing straight up three feet away (he didn’t squat down or come anywhere near my car) and told me that he didn’t need a gauge, and that all of my tires were good. When I asked him to please get the gauge and check, he told me that he had been doing this for ten years and that the tires were good.
What. A. Jerk.
I’m sure Mr. Perfect will be able to measure anyone’s tires just by looking at them — ESPECIALLY the inside tread that can’t normally be seen without sticking your head in the wheel well or putting the car on a jack. He will just use his special X-​Ray tire vision and have you on your way in no time!
I’d chalk it up to the typical «treat a woman like she’s stupid» attitude that is rampant in every aspect of the auto industry, but, in looking at the other reviews, it seems that this place mostly just sucks. Go up the hill and get far more honest and considerate service at a competitor’s shop. I had no problem getting measurements done with an actual gauge used by the rest of us mere mortals, AND had the inside tread measured without being second guessed or treated like I’m an idiot.

Hands down… this auto service center is tremendous in every aspect. I was new to the area. Needed auto servicing immediately. Took a chance on this AAA service center and have never been treated with such stellar customer service or vehicle repair. Eddy went over the call of duty with my insurance company by accommodating the quoted appraised reimbursement and fixing my car A rate despite their low ball reimbursement. Two thumbs up guys. I can’t thank you enough.

Great service. Last Saturday was traveling through the area and had a flat on my car. Pulled into express tire service with my spare tire on. I expressed how I needed to be on the road quickly to be able to make it to pick up my son from a soccer game. They work me quickly into their busy schedule and got me out in 30 minutes with a new tire on my car.

This shops service has been above and beyond every time I have come in. This shop has always been forthright and honest about what my vehicle (s) needed. They have gone out of there way to make sure repairs are done in a timely manner with in budget. Being on a fixed income this is very important to me.
The work has away been phenomenal, for example the first time I went there was to get air in my tire. They offered to look at, then ended up patching my tire for free. They were not pushy towards me purchasing a new tires then and there. However they did completely inform me on the best tired for me and my car as well as price. I walked out of there knowing I would be back for all my cars needs. How they handled that first interaction made me a Customer for life. Oh and the patch lasted, it was still going strong when I was able to replace my tire.
I would recommend this shop to anyone looking for honest, friendly and helpful auto service center.

Horrible, horrible and rotten!!!
They suck!!! Do not come here unless you want to be treated as second rate and your time does not matter!!! Waited 40 minutes to have a tire fixed and another issue looked at… my car was ignored while I watched others drive up and get help right away… when I had enough of my day wasting away I asked for my keys back, the guy didn’t care one iota, nothing, didn’t give a damn!!! WOW, I guess unless you are on some special list you just keep getting pushed back in line… It was obvious to me that this business has plenty of special customers and I was just an inconvenience that they were not concerned with… horrible customer service, horrible management, horrible experience!!! And now I will not waste another minute on them as they have wasted plenty of them for me!!! I wish I had minus stars to give!!!

Jack gave me a complimentary tire repair. I was amazed! They repaired the tire, balanced the wheel, checked the air pressures in all tires and made a courtesy inspection. All at no cost to me. I was in and out of there in about thirty minutes. Everyone was very friendly. I have had service done there before, but this beats it all.

I just don’t understand why they would try to recharge my ac, when my its not gonna work. Oh, wait, I know. To pay them money I don’t have for no reason. Terrible experience. Would recommend people not use this company.

I had grinded my breaks down to almost nothing, and I didn’t feel safe driving, so I looked for an auto repair shop. It was Saturday, so not much was open. I found express tire, and went to get an estimate.
A few bolts/​lug nuts had broken off while they were trying to look at my breaks, and they explained that they would have to charge me for the labor that this costed them, as well as the parts that they broke.
So they told me to give them a «verbal agreement» or they wouldn’t continue or give me an estimate.
In my rush/​panic, I stupidly agreed.
They then tell me that their estimate is $ 800 and if I decide not to use them, I still need to pay them $ 200 for the labor.
This was clearly a scam, as I signed a written, legal agreement when I came in, stating that I would pay $ 0.00 for the estimate.
Next door there happened to be another shop offering break service, so I told them the estimate I was given. They said that it was rediculous, and they would do it for $ 500. And they explained that I didn’t owe express tire anything.
I told express tire that I wanted out, and they tried to lower their estimate, but not match the other guys. They then tried to make me feel like I had gone back on my word, and still charge me for the labor.
Finally, I just gave in at $ 575 to end the headache.
If you want to get ripped off, go here. If you want a little honesty and morality, go next door

After a bad experience they took care of my issue quickly and I’m satisfied with my service there.

I always use Express Tire in Elsinore because they are very fast and always do a great job on my vehicle. All of the staff there are great! The manager Jack though is very attentive to customer needs and does a great job running the place! Thank you guys for all your help! I will be back.

Won’t go there again. Went to go get an oil change and the guy wanted to charge me $ 60 because he said I needed synthetic oil for my car which is probably true but not in my budget right now. So I told him just to give me a basic oil change and he then said it was gonna be an hour and a half wait. Ridiculous. So I left and went somewhere else.

Here’s an update in regards to my experience. Express Tires does great with following up with their customer service so if you do happen to run into a problem at this shop be sure to ask for the shop owner, John, and go over it with him. After speaking with the corporate office about my visit, John also called me and asked me to come in. Apparently Mattttty B was correct… they DO fix any tire for free if it’s under 16in rim size even if you did not buy the tire there. That’s awesome! John refunded me the money I was charged and also showed exemplary customer service skills. I will be dealing with John and this shop in the future.

I needed brakes and was going to go to Costco for tires after my brakes got fixed but the manager greeted me, looked at my brakes, gave me a great deal on tires and had someone drive me to my Pilates class because my car wouldn’t be ready in time. He also had the driver pick me up and take me home. Wonderful service that you don’t find often anymore!

Great service. I went in there to get my tire fixed after I found a screw in it and they fixed it for free. Out the door in 20 min.

I Bought tires at Express Tire !! Was by far after phone shopping the best deal in town. New manager and staff makes this place the best in town for tires and service work !! Will be back for all my car needs and will send family and friends !!! Thanks Express Tire.

I cannot express how happy I am with this particular Tire center.
I came in asking for an engine diagnostic test and a wheel alignment because I was about to take a trip to Texas.
Now, this is a busy shop, and a wait is expected, however the customer service definitely made up for my wait.
After the diagnostics test, I was told I needed to make a repair that would cost me about $ 800 alone to fix. Devastating news.
They tried to assist me with their finance programs, however poor credit rendered that route useless.
about to give up and try an make the 1400+ mile trip to Texas, they came back and gave me a new offer.
I was so touched by their generous gesture that I had to share this story to help encourage you, the average driver with maintenance issues to seek out this shop. The workers know what they’re doing an will try to help ensure you leave their shop safer than when you arrived.
I used to go to Firestone, a neighbor just a block away but I think I will never go back and make Express Tire my official tune up shop.

Wow. Oil change was at a great price. Problem here was Victor told me no more great price. I had to go back to Econo lube next door. They can’t match prices any more. My feeling is I wouldn’t buy there extra crap like radiator flush stuff like this so he no longer wants my business. When I asked if they rotated my tires and put air in them he said yes. When I got home I saw another story. They lied to me. Makes me rethink going back.
They also had an upset customer there They told her they were certified and could fix her car, but yet for got some important stuff and she said she almost got in an accident because they failed to put on the right parts back on. So Victor told her «Don’t worry we got it this time we are certified». Wow I’ll never go back here after his comments to me and the other customer. They should have got it right the first time if you ask me.
Watch out for this place!!!