Do It Guy Handyman

DO NOT HIRE THIS GUY! We hired Glen to hang our Christmas lights, and while he showed up on time and seemed very polite, he was a complete disappointment.
My family and I had to leave for a family photo shoot while he hung the lights, so trusting that he would do a good job, I paid him in advance when we left. We returned home to not only shattered bulbs on my driveway and walkway that weren’t cleaned, but the lights were very sloppy, didn’t extend around certain areas, and he left a tangled mess of cords cascading down from the 2^nd story roof right next to my front entry door! The plugs didn’t even stretch to the outlet, and we had to plug in the lights to our timer which hung about 2ft off the ground just to plug the lights in!
I called Glen the next day to let him know I was very disappointed with his work, I left a voicemail and explained the issues and asked that he return my call so that we could schedule another time to come out and fix the strands. He texted me the next day apologizing, and said he «wanted to make me happy», but was so busy for the holidays, and would need to come back out after Thanksgiving. I responded with dates we would be home, and thanked him for his understanding. I never heard from him again…
I called and texted a week later, still no response. My husband then got involved, and wouldn’t you know, on the first ring from my husband’s cell phone, «Hi, this is Glen!» … My husband asked when he would come back out to fix the lights, to which Glen replied that he had some time available Wednesday, 12/​2, after another appointment. My husband said, «Great, we will see you then…». After my husband hung up and realized that I was working overtime that day, he promptly called Glen back to see if he could come out Thursday or Friday. Glen sent his calls straight to voicemail. My husband attempted about 4 other times in the matter of a half hour to reach him again to reschedule (mind you he JUST spoke to him 30 seconds prior!), only to receive a text message from Glen that read, «I will just refund your money. Please don’t call me again.» My husband’s response was simply, «I was just calling you back to reschedule, but if you would rather offer a refund, that’s fine. You can drop the money off with my son who will be home Wednesday morning.» No response from Glen.
Wednesday, 12/​2, comes around and Glen hasn’t responded to any additional texts from my husband to confirm he will stop by to refund our money. Glen finally responds early Wednesday morning saying that he will now only refund HALF of our $ 150 via money order in the mail because of HIS time and HIS gas that were used to hang the lights in the first place. He also said that the lights were hung per contact (of which he offers NO contract and NO receipt mind you), and he said that my husband told him to hang the lights and leave the cords in the position that they were. He also said he used some of his cords and clips. Well Glen, it doesn’t work that way…
I then got involved again by texting Glen asking why it had come to this when all we wanted was for him to come out and fix the lights, to which he initially agreed. He lead me to believe he would fix his mistakes, and then chose to ignore me, hoping that I’d just go away. I told him that refunding half of the money was not right, as he would not be holding up the other half of the «contract» by taking the lights down after Christmas, and I would have to hire another company to come out to remove the lights he installed sloppily, re-​hang them, and take them down again after the holidays. I told him that he is more than welcome to come and pick up his cords and clips, and that if I did not receive a full refund, I would take further action, and leave negative comments on Unilocal and other social media that my neighbors follow, so as they know how this guy operates a business. Glen’s response was that he would not be refunding ANY of the money now, since I am now threatening to «sling mud».
Well Glen, it’s not slinging mud if it’s the truth. You have ZERO character, and I’m very sorry that we hired you. Let’s be honest, you never had any intention of returning my phone calls, coming out to fix the lights, or refund my money in the first place. I hope that anyone else looking to hang their Christmas lights will choose to hire a professional — one that is licensed, has a good work ethic, and has good values and business practices. I’ll see you in court, Glen.

Glen has done multiple projects at our home and is awesome. He goes above and beyond which we appreciate, but his quality of work is that of a contractor and keeps us using him for more and more. He also does Christmas tree light hanging (both put up and take down), will make recommendations and even get the lights for you. Great resource!