A+ Urgent Care

Sunday I went to urgent care because I could not get better from having pneumonia 4 weeks prior. From the lady at the front desk to the nurse and PA, Wes, I am actually on my way to recovery! Wes was very articulate and gave me good meds to help knock this. This is the place to go. Thanks to all the staff!
Patti Myers

I took my daughter here for arm and face numbness as she was concerned so we stopped in. They were all very kind and helpful. She went right in and saw the dr. And was told she may have just had a little anxiety and to rest and monitor the symptoms. She is just fine and feels 100% today. Appreciate the kindness from everyone there and am glad it was nothing serious

Not a surprise that people are all too happy and In a hurry to leave a poor review for any business, but rarely take the time to let us al know about the good experiences they have.
Keep an open mind and read the following review.
A couple weeks ago I strained my back gardening on a slope, hurting from that but my main worry was my elbow had been tender, swollen, red and warm to the touch, even after a full round of double antibiotics.
Stopped in to this office after checking on online, which I highly recommend.
Waited maybe 10 minutes. In the room, the usual business… vitals, what are you here for today… Nurse Professional Extraordinaire Mark was thorough and very personable.
PA Russ came in and heard me out. Addressed my back first after making sure it likely wasn’t a worrisome disc or nerve issue, recommended some medication and home care that seemed spot on.
Then he surprised me my saying my elbow was likely a diagnosis of a condition really common with college students, and I. T professionals. That’s me. Took X-​rays to make sure he was on the right track. X rays (several) looked good. So we proceeded with that diagnosis in mind and he prescribed something appropriate and sent a sample to the lab to be sure there was no infection. Such A great man, explained everything completely and was kind and personable.
The front office ladies, Alyssa and Lupe, are so good at what they do. Going the extra distance, although it’s a hassle and they’re busy, to call the insurance company because the computer was acting up. Patient and have the ability to give you a calm, don’t worry feeling.
I know sometimes when we have to go to urgent care, especially with little ones, and I SO remember that (mine are teens now)…it is so important to bring a calming human caring tone to even your check in experience.
Try these wonderful professionals one more time if you’ve left a poor review before or even just had what felt like a poor experience.
They deserve it, and so do you.

I just had a great experience with the team at A+ in Lake Elsinore! They were quick, courteous and took excellent care of me. Online check in was a breeze, but the wait was minimal. Thank you so much for taking suck amazing care this evening!

²⁄₃ physicians I’ve had are efficient and polite. I do have confidence in their decisions ONCE you get back.
Don’t come 1^st thing in the morning Thursday. I’ve been here 45 minutes and am still not even close to being checked in. I’ve had better luck coming in the evening and being seen sooner.
Lobby chairs exam tables don’t look wiped down.
X-​rays Will be taken by medical assistants with limited license, on CR cassettes.
It’s your typical beaten up looking urgent care, with paper charting.

My two year old was battling a cold and an ear infection (so we thought) and wasn’t recovering so I brought him here because it was New Year’s Day holiday. His pediatricians office wasn’t open so they told me to go to an urgent care. Dr Christine is nice, but doesn’t truly care about her patient and her diagnoses couldn’t be any more wrong. She listened to his lungs and took a peep at his affected ear and said, «it looks like he just caught another cold.»
This morning, my youngest (my 9 month old) kept vomitting up mucus and spiked a 104 fever so my husband rushed him to the ER. They did a chest exam and an X-​ray on him and found pneumonia! But he’s the third one to get sick so my toddler and I have it too! We had to go to the ER to get treated as well. Before it turns into bronchitis and then asthma because my son and I have been sick for a month. Yet his two pediatricians never suspected a thing even given how long he’s been sick and the symptoms he’s been having. Unbelievable.
So basically, don’t go here nor pediatric partners.

The «doctor» was very rude. The staff was friendly, but I’ve never had a more unfriendly PA. When she asked me to take a deep breath, I did as I’ve done many times before. She said «don’t make that noise when you breath in.» Seriously? I saw another complaint on here about a long haired brunette. She is the reason that I will never return to this ER. Businesses with a friendlier more helpful staff, stay in business longer. Steer clear! Oh yeah… And they should take down the beautiful picture of Jesus. It’s misleading.

Went in this afternoon with my 2 little kids. I was having chest pain and shortness of breath. The dr told me at check in I should just go to the er and that all he could do was an EKG and a chest xray. I said that was fine. I was the only person in there. The dr went to lunch and they let me sit with chest pain and 2 babies for an hour and a half. I watched the guy come back in from lunch. Then I waited for an EKG another 20 min that never happened. I grabbed my kids and took off. Won’t ever go back!

The place isn’t bad but the website hypes online check in. I did that, followed the instructions, got the text saying I was next so I ran over only to have the same wait (in my case three people ahead of me) as I would have had if I had walked in. Not sure what kind of game the website is playing but its a waste of your time and potentially makes your wait longer as you spend however long waiting for a text. Don’t bother with online check in, it doesn’t work.

First off: DO NOT GO HERE!!! IF I could give this place negative stars I would!!! Came in 45 minutes after opening and I was the first one there since they opened. Went to the back and waited for the «doctor» (he was a physician’s assistant) for about another 20 minutes. And wow… I explained my issue and he immediately was like well, «why didn’t you go to your ob/​gyn» I explained that I have a midwife and this issue isn’t pregancy related it, but it affects my baby because I am not eating. He then gives me a script for a UTI (which I didn’t feel I had) and tells me there is protein in my urine (which is strange because I just did a test 2 weeks ago at my appt with my midwife and nothing showed). He tells me I need to go to the Emergency room. He then asks what else I am taking, I tell him two vitamin supplements and my prenatal and asks why I take the supplements with a nasty look on his face. I explain they prevent my migraines and rls. He then asks why I am not on a prescription, umm because I take natural preventives that work! He then tells me I need to get an ob/​gyn and I decline. I head up to the desk where they say, –I– can call back in 2 days for my lab results… Um, isn’t that part of your job, to call a patient back? Guess not…
Long story short, my ER visit was just as much of a bust, HOWEVER they said I had no UTI and no protein in my urine… however they gave me a prescription for Zocam, a nausea medicine… umm I didn’t complain of nausea. All in all, a major bust. OH YEAH, called back on those test results, all negative… but they said keep taking your antibiotics (umm yeah I never started them) and they didn’t need to run those tests if they knew I was going to the ER. Just trying to squeeze some extra money out of the insurance company. Please please please, find a better place to go!!! Never again!

My daughter and I have been using this urgent care for over 2 years. I love the staff they are all super friendly and assertive. Yeah the wait time can be awhile but it’s not outrageous and your going to get that anywhere, also depends on how busy they are. I have always gotten in and out at a reasonable time considering how busy they can get. I would highly recommend this urgent care to anyone. We have been here for illness, eye irritation and dropping a very heavy item on my foot. If I don’t have to go to my doctor I go to this place first. Super friendly with kids. Highly recommend this place over any other urgent care around town.

I’ve brought my kids here a few times over the past month due to never ending illness, and most of the time it’s been ok and got the job done since the kid’s regular pediatrician was booked solid. However the Dr here ended up very confidently misdiagnosing my daughter without giving her a thorough examination, and without entertaining any other possibilities, even though three other health officials I spoke to for a second opinion came to a different conclusion, and blood tests came back negative. Since it was something that just needed to run its course there’s no damage from his error, and no medicine was given so it’s not a huge deal in this case, but I will not be returning here again.

I went there after falling at work and split my head open. They didn’t know how to stop the bleeding and was not applying pressure until I said something. They preceded to say I needed staples and did I want to be numb which would hurt like the pinch of the staples. So I went without. They didn’t clean it up so they could see well enough, that’s the only reason I can think of for them to miss three out of eight staples. Totally missed the deep cut. They sent me out to the lobby to wait for papers while blood is oozing out of my bandage and doing down my neck. I had to go back in and get re wrapped. Because of the poor service I went to another urgent care I care in Murrieta for my follow up and had to have staples removed and redone. Also told me I probably had a concussion and should stay down for a week. A+ was ready to send me back to work the next day. Go to I Care urgent in Murrieta they will take good care of you.

Had to take our 3-​year-​old son in tonight for stitches in his chin. They close at 8 and we arrived at 7:30. The receptionist was very pleasant and brought us right back into an exam room for the Dr to take a look and make sure they could just do the stitches or if he’d need an x-​ray at the ER. The dr came in, female with brown hair, never said hello or introduced herself. She didn’t even greet our son who has his chin split open. All she could muster as she slapped on the gloves was «what do we have here?» She confirmed he’d need stitches, promptly got up and left the room, saying «we’ll see him when it’s your turn». The best part is, since she left the door open, we could hear her down the hall say to the receptionists «yah the patient in room X is gonna need stitches. And now it’s 10 min till 8. GRRREAT.»
For a dr to have that kind of attitude over a child and to say it out loud where the patient can hear is totally unacceptable and sad. We got right up and walked out and told them we were going elsewhere with our business.
Whoever runs this office should really have a refresher course with their staff in patient service and compassion. If you go here, just make sure you’re not arriving anywhere near closing time.

The wait times can be a bit long depending on the time of day, but it’s a popular urgent care. Once the medical staff is involved it is worth the wait. They are friendly and do a great job. I would like to see hand sanitizer in the lobby. Also medical face masks issued to those who are coughing and sneezing in the lobby. Additionally some sanitizing wipes for patrons to wipe the seats would be nice.

Refuse to even give a star to this place. But they made me. Said they were open till 5 so we raced my 4 year old over got there at 4:58 and were knocking at the locked door. Still 4:58 and I’ve got the front desk refusing to open (even though there was another family there still) begging to just look at my 4 year old she refused again said they were closed. I not saying I wasn’t cutting it close with the time but we made it before 5 and was still refused service. I will never step foot near this facility again!

I love this place, that I hate to say it! For fear that it will be too busy and a long wait. Doctor Donald Kimes is amazing with his patients and explains everything to you very well. He gives you extra tip to help out with your issue. I took my daughter to see him many times and she feels comfortable talking to him about anything. For a teen it’s not easy!!! The Staff are very sweet and make you feel like they care. It’s a one stop shop, because you can get some prescription filled right their too.

Came here with my sister to have a work injury reexamined. I can’t believe how rude the PA is. Like he’s trying to prove you wrong about the injury and pain. Whatever you do, save yourself the hassle and don’t come here! Terrible bedside manner.

I had a very bad experience after my appointment. Not only did they refuse to fax my prescription (to get my medicine the day of, I had to drive to another city an hour away) but were very rude about it (if you can’t do it because of policy just tell me!) Also, like another reviewer, my primary doctor said if I had been examined properly and given the right medication I wouldn’t have suffered another week.

Very bad experience. You will not be seen by a doctor but a physician’s assistant who seemed very inexperienced. What bothered me the most was that she did not perform an physical examination. Symptoms got worse and I had to see my primary physician. My doctor explained that had the PA examined me she should have been able to properly diagnose my problem. So for a whole week I suffered and was misdiagnosed and given medication for something else. What a waste of money! The cost to see this PA was $ 160 and a total waste of money. If you have a woman’s health problem, please wait to see your primary physician as this office is not equipped to provide any advice in this area.