Battle Creek Films

Plain and Simple — They did not SHOW UP on our wedding day. James, owner of Battle Creek Films left me 2 voice mails — 10 and 4 minutes before the start of my ceremony, saying that he was lost, that I gave him the wrong address (but has not sent me proof of this — despite my requests — and I KNOW I didn’t give him the wrong address! It was my own wedding, I know the address!), that his GPS took him to the wrong place… and that he’ll be giving us a full refund. We returned from our honeymoon with no communication from him. I emailed, requesting that he send our full refund, which he offered in his voicemail. He said he’s be sending it as soon as possible, but that he’d be out of town a lot and only in town to shoot some weddings… We were married nearly a month ago. He is no longer replying to my emails. Joe attempted to call him with no luck. We have not received our full refund, and we are currently working with a lawyer in hopes of getting a full refund. The communication has been EXTREMELY poor, in our email conversations after the wedding his story changed quite a few times, first he was at xx address — our reception location. Claims no one there knew anything about our wedding, despite the ‘small’ fact that our reception was at my husband’s parents house… Then the story changed — they actually went to a large church at xx address — that large church is across the street from our ceremony site. He claims that no one there knew where it was (it was across the street) and he had NO one else to call. My day-​of-​coordinator called him repeatedly, from her phone and several other phones, with no answer from him and no returned call. I do not feel that he did everything in his power to come to our ceremony, and the way his story continues to change, it makes me wonder if he ever came at all. I would not recommend his services to ANYONE. We will continue to work with our lawyer to get our money back. He is now claiming that we were never his customer, however I have emails, voicemail, and a signed contract to prove otherwise. Current status — 3 months after the wedding with no refund and no contact from James.