Fit2Run, The Runner’s Superstore

Had all you need as a runner would defiantly recommend this for any runners out there that may need something on vacation. They have running shoes, clothes, fuel, and fuel belts and much much more. They also help to make sure you shoes are fitting well and will let you run on the in store track and treadmill to test them out.

Had an extremely unpleasant visit in this store. Vacationing with my husband we went into this store, my husband picked out a pair of under armor shoes and I had a couple of pieces of workout clothes. There was a 20% sale on asic workout clothes. The girl who helped us out rang us up and ask Matt (who I’m guessing is the manager to come and apply the discount). After applying our discount our cards didn’t work because we forgot to notify out bank that we were traveling. I asked him if we could use his phone to call our bank. Matt replied with «Disney does not allow us to let customer use the phones and Disney does not allow us to plug things into the outlet.» This all sounds a bit fishy, which i am going to confirm with Disney tomorrow. So we went to the nearest atm and was able to pull out cash. We return to pay for our merchandise and figured we will call our bank later. As we return, the girls re-​rang us up and Matt comes over and whispers to the girls to remove the discount and mumbled under his breath that it wasn’t suppose to be on sale and walked away. He did not bother to tell me this himself. So, I asked him why did he apply the discount and now remove it. He started stating that «o even us employees don’t get discount on that.» Excuse me, the discount was already applied and after all the trouble of us getting cash and returning to the store you tell me that you’re not honoring the sale price. Even if it was an error, it was his error and it shouldn’t have cause any inconvenient for customers. Fit2run your company needs to retrain this individual on customer service 101. Needless to say we walked out and took our business elsewhere.

Here’s the thing… I met a representative at the RunDisney Expo in January of 2016. I was super excited to see their store in Disney Springs in WDW. My husband and I walked in. Browsed the shoes for about 10 mins. Picking some we liked and browsed the rest of the store. We would’ve each bought shoes and possibly more! However, during the approx 20 mins we were in the store NOT ONE associate greeted us or asked if we needed help. I watched as they greeted other customers, who, perhaps looked more for than we did, then went back to chatting with each other. So I made the choice to leave. There are plenty of places that sell shoes were the employees are happy to help.

Great variety of runners gear. Your one stop shop. Supporter of the Run Disney races. They offer free gifts for runners. Whoop whoop! Customer service was superb as well.

Went to Disney World with shoes that didn’t work, actually had bloody socks by the time I hobbled into Fit2Run. Roberto was attentive, fun and efficient, walked out of their in a new pair of shoes that changed my world, or at least the rest of the time there!:) Great experience and the shoes were actually on sale so they weren’t trying to take advantage of me.

This store wins on convenience, but loses at customer service.
Located in Downtown Disney/​Disney Springs, it’s easy for me to get to which is what keeps me coming back. They have a good selection of products and I usually pick up Nuun tablets for running.
With that said, the customer service leaves MUCH to be desired. While they have staff members standing at the front of the store in what I’d consider a «greeter» position, you are lucky to get a hello, or even some eye contact. I’ve also had a few incredibly poor interactions when checking out. While I do find myself stopping in the store when needed, I’d much rather go to Track Shack.

Came in because my feet were killing me from walking around at Disney all day. My shoes were completely flat and something had to change!
I came on and used the machine thingy and it suggested a pair of inserts. Matt let me try them on. He also brought a different pair that ended up feeling better. I think he seriously saved my trip. I’m here 4 more days!
Also he gave me a tip to keep my feet from sweating and smelling bad. Thanks Matt!

Found what i needed! Very small selection for men though in compared to many of the other stores.

Awesome selection of all the newest running shoes. Awesome customer service. I lost a receipt to a $ 200 pair of mizunos that wore prematurely. They found the receipt and emailed it to me the next day. So many stores would not have gone the extra for a customer.

I won’t punish the entire franchise over this one locations behavior but I won’t ever shop at this location. The cashier was down right unpleasant. I tried to use a gift card for ALL down town shops and she refused it. I showed her the paper that listed their location and she said” yeah I know, we still don’t take it”. With many running stores popping up and the ability to shop online they should work harder at building relationships. Honestly if she’d been nice or offered an apology that it was a misprint or something I still would have made the purchase.

I am doing my first triathlon in a few weeks. One of the things I read a lot was you need a good pair of sneakers and to go to a running store. I found fit2run on vacation. I am so glad I did. The sales associate Derek went above and beyond. I had no idea what I needed. He was so helpful and knowledgeable. He recommended other items that would help me. This place and the staff are amazing

Matt helped me out today when I picked up my Brooks Launch 2 Lobster sneakers today. Great customer service from an awesome store!

This is where you go when you need running shoes. Staff is extremely friendly and knowledgeable. The store also hosts FREE 5k fun runs that are fantastic. Go on get your run on.

I will never again buy anything from this particular location at Disney downtown.
One of the female employees was very rude today, apparently she doesn’t feel it’s her job to be nice or assist the customer. We walked out of the store after planning to spend money there.
If I were Disney I’d close them down. The type of customer service displayed throughout Disney is nowhere to be found at this store.
BOOOOOO!!!

The nice thing about Fit2Run is just how it sounds, a source for runners to find gear to better enjoy their passion. Specific stores like this are harder to find. The location is pretty nice nested into the West Side of Downtown Disney.
There is a great selection of product as well with pretty decent organization. Shoes wise, most of the top brands are there in their current models at a good price. Plenty of things to train with like compression socks. However, their apparel could be more diverse.
Although, I do enjoy the store and their concept, the staff continuously are less than desirable. More often I walk in and they are clumped together talking, not acknowledging anyone who walks in store. Also, they are not knowledgeable about their product. I came in a few months ago to purchase a yoga mat and after finally getting the attention of someone, they led me half way around the store to a roller.
There management team or select team members in shoes are on point if you ever need anything, consult them.

Everyone who works here is hot. Great service– staff knows products and store layout well. I love the phone armband that I bought, great quality!! Also took advantage of the Unilocal special offer– ended up being a $ 5 gift certificate at that location.

Great selection and fast service but the guy who helped me was so spacey he almost gave me the wrong shoes after we went in originally to find the right shoes would have been pissed if I hadn’t noticed and got home with wrong size shoes

Fit2Run is an awesome store with different shoes great place for shoes and staff is friendly

Great resource for the running community in Kissimmee/​Orlando! I participate in their local weekly fun runs and find them to be well-​organized and motivating (particularly for a newbie runner).
I went to the store for a fitting/​gait analysis and got a lot of great information. The associate (Alisa?) was very patient and spent lots of time with me. Unfortunately the store didn’t have the right shoe in my size (I’m hard to fit), but I was able to find their recommended shoe online and it is perfect! Would definitely go back to Fit2Run for the benefit of their expertise (and with any luck, I’ll be able to purchase from them next time). I did walk out with a pair of correcting inserts and I could immediately feel the improvement after my first run.
Totally worth the visit, even if I did have to park in Disney Casting and walk from one end of DTD alllll the way over the other :)

I can’t resist a workout store. I was impressed with it. I found many kinds of running shoes I would have bought. I was on vacation, and didn’t have the room to buy another pair of shoes. The store has really cute work out clothes too. The staff was very friendly, and asking if I needed help every couple minutes. My dad bought a pair of running shoes that were neon and navy… Very cool. I loves the selection of shoes with the bright colors to choose from.