West Maui Cycles

Not pleased w/​our experience. My husband had to work so we were in a tight schedule. I called them the day before our morning rental & explained our situation & they said the bikes would be ready to go at 9am. Well we didn’t get out of there until nearly 9:45am so there was no chance of a morning ride. I asked the guy if we could bring them back the next day at 11am instead of 10am & he said that they would have to charge us a full day. They blamed it on their computer system. I would have been happy to pay extra for that extra hour but not for a full day. So we never got the chance to ride. When I mentioned to them that they promised to get us out quickly ’ it took 45 minutes which killed our chance at a ride, his response was, «well you got the bikes for 24 hours, didn’t you? Maybe next time you’ll have more free time.» I’m sorry but to me that is incredibly poor customer service which we would never encounter at our bike shops in San Diego.

Great Shop! Quality bikes and quality people. Went for my second Haleakala ascent and was fitted with a brand new S-​Works. Mike and his crew did a quick fit of the bike, gave me the skinny on parking in Paia and I was out the door. The «next day» return option (small additional fee) is very customer friendly and took the stress out of having to get back to the shop the same day as the climb. Will definitely rent from West Maui again. Thanks for making the ride to the top an even better experience!

Rented a Specialized Carbon Road Bike for climbing Mount Haleakala. Easy no fuss no muss rental. Showed me where to start in Paia and directions on how to make the 10,023 foot climb. Renting the the bike was less expensive than checking on my flight to Maui so it was a better value. They installed my pedals without issues.

I rented a bike for 4 days here. Very nice people. Answered all my questions got me the bike I wanted an adjusted it perfectly for me. And it was the same kind of bike I have at home. High end specialized road bike. Next time I’m going to bring my shoes, peddles and safety lights and the will put them all on for you. A lot better than hauling your bike over here and having to put it all together yourself in your hotel room

I had a great experience renting a Specialized Roubaix SL4 Comp. Scott was very helpful and knowledgeable. Riding the West Maui Loop is a wonderful experience, I miss it!

Great experience. I can recommend highly. A hurricane threatened on my first reservation so they let me cancel. Rescheduling later in the week was easy. Sally worked with me and was super helpful.
The Specialized Roubaix bike is a good choice: comfortable for the sometimes iffy roads, fast, and geared for the hills. There are many useful reviews of that bike online. I paid $ 60 for 24 hours. To my surprise, I never needed to walk up a hill which I credited largely to the lightweight carbon bike with gearing made for hills
The ride: Seems most people go clockwise. I did counter clockwise from Lahaina 6am and loved it. I would definitely do counter again. Rationale below. I rode Thursday, Sep 3, 2015, and saw no other counters. Only a few clockwise. Traffic was not a problem. Don’t play music and you can easily hear the cars from afar. There were very few cars on the north shore so competing with cars wasn’t a problem.
Here is my Facebook summary of the ride: Bucket list, check! Rode the beautiful West Maui Loop today. Dawn, full sun, overcast, pouring rain, and finished dry. Most people ride clockwise to avoid falling off a cliff to their death. Also they get to climb The Wall, a 20% grade. Me I followed the advice of the bike shop expert: go counter clockwise! Better view with the ocean and cliffs just to your right. Easier ascent. Trade winds at your back. Ride *down* the wall. Great advice! Just mind the several places where indeed you could, if careless, ride right off the road to eternity.

Would I rent a bike from west Maui again? Sure. Could it have have been a better experience? Yes. It’s all about the service. It could be the person you deal with or the day you you get them. I get that. I had to pick up my bike late in the day. I get that too.
Bikes will not leave the shop without pedals. Ok. So I borrowed a pair that I may or may not have swapped out later.
They adjusted saddle height and I adjusted setback because I didn’t have a tape measure to do it later. I adjusted the stem after I had left shop. Upon return they were not pleased that I had adjusted that. Ok, but tell me when I rent if I cannot adjust. Many of us commonly adjust our rental bikes. It’s not mine and even if I get it close a few miles in I’ll probably readjust something.
Bike was skipping gears consistently. Makes for fun on Haleakala. My error for not being able to preride it near the shop. It’s a long climb made longer with a bike out of adjustment.
All service industries are similar, but I have worked in the bike Industry specifically for a while. Be specific and find out what your Customer does/​does not know.
The woman at the counter was great. The riding is amazing. West Maui loop is a must do.
Cycling shops can be full of helpful and happy people. I will always go to those shops and avoid the others when possible. Rent from them again? Yes. Rent from a shop with a better feel? If I can find it.

I’m so sad to have to take time writing this in the wake of an otherwise amazing vacation, but these guys are straight up crooks.
I showed up to pick up my 2 reserved bikes and a reserved Bones 3 rack. I was in a town and country mini van. He refused to let me take the bones rack, saying they don’t fit, which in and of itself is Bullshit. I constantly use a bones rack on a Town and Country. The way us was said, condescending and no eye contact. But when I explained that was one of 2 cars our group rented and the other was an Altima, which would easily accept the rack, he said I had to come back with the Altima. So no rack. No means to move to bikes to anywhere worth riding.
I told him ok, then I don’t want the bikes, he said I didn’t have to take them, but I was going to be charged anyway because I reserved them. So I broke them down and put them in the van. Took them to my hotel, the royal lahaina. Rode 5 miles north, nothing worth riding in. Just like riding in any Cleveland suburb. Wasn’t going to waste my time in Maui doing that. No other means to move them (I didn’t have access to the minivan the rest of the trip, it was needed for the bulk of our group of 11).
When I explained this situation to them on return, no effort to make things right. Was told to do better research next time. Pretty much told to go fuck myself. So was left pretty much screwed. My whole $ 300 activity budget for the trip wasted on 5 miles of mini malls.
You need to know this is how these guys do business. Took my money, no offer of even partial refund. Not even an apology.
Their demeanor was just rude, short, quiet, dismissive, unenthusiastic, and unhelpful.
Go anywhere else if you need a bike. The money saved isn’t worth the experience here.

It does take a lot to actively criticize a person, place or thing, but sometimes you just can;t keep it inside. What a wretched experience. Despite being a customer off and on over the years, When I went in today for a couple of cardboard boxes to ship my daughters’ bikes in
they told me that would be $ 20…are you kidding??? if you went into a shoe store or the grocery store and asked for any used unwanted box, would they charge you? of course not. Lame, lame, lame and greedy.

Scott and Sally were very accommodating in their service and advice for my rental experience and ride around West Maui Loop. Thank you sooo much!
Mahola,
Mike Martin
Portland, Oregon

Maui West Cycles in downtown Lahaina is highly recommended for renting bicycles ranging from beach cruisers to elite-​class road bikes, and to get friendly, extensive advice about local riding routes and conditions. We recently rented two Specialized Roubaix comp class road bikes, taking advantage of the very fair $ 140 weekly rate. We’d called in advance and the bikes were ready to go with pedals installed to match our different shoe cleats. Employee Sally was a font of useful information, showing us route options on a local road map, and writing down lots of tips and suggested stops and highlights for the routes we were interested in. I needed new shoes and Sally patiently showed me everything they had in stock in my size. The bike mechanics were also thorough and patient, willingly adjusting my partner’s saddle multiple times until we got it right. The Roubaix are great, comfortable bikes, and had the new Shimano 11-​speed gearing which is very well-​suited to the frequent climbing encountered in Upcountry and West Maui Mountain routes. Other, even more deluxe bikes (Di2!) are available and viewable online (
). They don’t have an unlimited supply of rental bikes of course, so reserve early to make sure you get the bike you want. The bikes were in great shape, as the store only keeps rental bikes in service for a year. Their bikes come equipped with a gear bag with flat-​tire repair supplies. They also let us take home a floor pump for the week for no extra charge. In sum, if you want to rent great bikes at fair prices, receive top-​notch service, and get thorough Maui-​insider riding info, you can’t beat West Maui Cycles.

I came in the other day to purchase a new head light/​handle bar light for my husbands road bike. As soon as I walked in the owner dropped what he was doing and asked what he could do to help me. He showed me the best options for my husband and even told me that if they didn’t have what I needed they could order it. Although I found what I wanted at the shop I appreciated someone going above and beyond to help a wife who knows little to nothing about cycling and was struggling to find a good headlight for her husband. I would highly recommend using this company for rentals or for purchases, they truly grasp the Aloha spirit.

Rented a beautiful Specialized Roubaix for my week in Maui. Two days before leaving Philly, I could not get my pedals off my Cannondale. No way, no how. I called Maui and even though they state that pedals are only first-​come, first-​serve with limited numbers, they promised me that they would have a set of SPDs for the Roubaix with no hassle and no extra charge. That saved my week!
Upon arrival, the bike was set up perfectly. I’m sorry that Cian R had a bad experience. I’m no mechanic, but there was noise from the front brake, and Scott took about 5 minutes taking it apart and adjusting the spring. Perfect, beautiful silence with a sincere apology that they missed it. I pedaled off into a beautiful Hawaiian morning!
I recommend considering a bike rack for your car, as there are several locations I would have liked to drive to and bike.
They cautioned me about bike thefts on the island, and I’m happy they did. There were a couple of places I would have just left the bike leaning on a tree while I took in the scenery. With the warning, I just kept the bike by my side at all times and didn’t have to worry about a thing. They were right about thefts; the tail lights on my rental Mustang were stolen in the hotel parking lot!
Returning the bike was simple and no hassle. I highly, highly recommend West Maui Cycles and will be renting from them any time I get to Maui again.

I honestly hate writing negative reviews on Unilocal,but I feel that I need to let other potential customers know how crummy our experience was at West Maui Cycles.
I’ll begin with two things:
1) My friend & I have each worked at high end bicycle shops in the SF Bay Area for 5+ years and have been mountain biking for all our adult lives.
2) The bikes we rented from West Maui Cycles were great. They were near-​new Specialized full-​suspensions and were perfectly outfitted with water bottle cages, pumps, and saddles bags with a spare tube and some tools. But that’s not the issue here…
The staff of this bike shop were unjustifiably douchey to us both on pickup and drop off of 4 mountain bikes. Our sales associate was extremely condescending regarding our ability to take care of the bikes (we told him we were bike mechanics yet he wasn’t convinced we knew how to take off the front wheels to fit in the car). And despite any common sense, they wouldn’t let us take 4 bikes in our big SUV — so we had to call someone else in our party to bring another car for pickup.
When we were asked where we intended to ride the bikes, we told them the Makawao Forest Reserve. Our super-​helpful sales associate told us that because of the rain 5 days prior, the trails would be washed out and we would be up to our knees in mud. Being from the Bay Area which gets plenty of rain, that seemed a bit excessive, especially given the great weather following the rains. We asked him if he could recommend anywhere else to ride, and he said that «everywhere pretty much sucks right now». Super helpful advice from a super helpful dude.
We ended up going to Makawao anyways and had one of the best rides of our lives. The trials were in perfect condition and there was nary a puddle on the downhill section.
When we returned the bikes the next day (4 of them in one car, surprise surprise), the condescension continued. Again, these guys somehow couldn’t get over the fact that we knew how to attach a QR15 thru-​axle. I know… it’s hard work.
We wanted to have an aside with our sales associate to give him some constructive feedback on our experience, as well as tell him the warnings he gave us on trail conditions couldn’t have been more wrong… but him & his staff weren’t having it. Immediately, the entire shop staff surrounded us and were intent on interrupting my friend and being unhelpfully argumentative.
As a former bike-​shop employee, the experience felt surreal. Normally, shop rats are the best of people — stoked on bikes, stoked on riding, and stoked on other people riding. These guys went out of their way to be unhelpful and rude.
These guys live on Maui and work in a bike shop — I’m not quite sure what compels them to be total assholes to their customers.
Save your money and go somewhere else. I hope this shop is out of business the next time we visit.

Having traveled to Europe with my bike in a box, you realize that the option of renting a performance bike is a luxury you should take advantage of if possible. In Lahaina, West Maui cycle gives you that bike rental opportunity.
You can rent a specialized Roubaix for $ 45 a day. My rental bike was set up with a compact chain ring for climbing. The bike comes with a spare tube and repair tools. Renters should bring their pedals, shoes, helmet and water bottles.
The staff is enthusiastic about the sport of cycling — they love what they do. The mechanics were super efficient, professional and the bike was properly adjusted and tuned up.
When making your reservation online, you can send them measurements and the mechanics will adjust your bike to your specifications and liking.
It’s nice to know that when you’re done riding, you just drop off your bike and walk away. No need to box it up for the airplane flight back to the mainland. You are free to enjoy the rest of your vacation in Hawaii.
Cycling is an excellent way to tour Maui. West Maui cycles makes it easy to do.
Salute!

Great bike shop– great attention to detail. We called in our specs for the bikes ahead of time, and everything was ready to go when we arrived, and adjusted to high precision. They also have very good bikes and equipment, and even had a Ruby in 44 cm (smaller women’s frame). We appreciated their advice on rides and the special attention they gave us. Highly recommend them! Ask for Sally!

I had a fantastic experience with West Maui Cycles and will rent from them whenever I return to Maui. There was a mixup with my reservation and they handled it quickly and easily. It required me returning to the shop to switch out bikes midway through my stay, but that just meant that I got to do some additional riding. When they learned that I was planning on climbing Haleakala they put me on a Specialized Roubaix and hooked me up with an ¹¹⁄₃₂ cassette for that very long climb. That saved my bacon!
Everyone there was great to work with — friendly, chatty, helpful, lots of tips. The bikes were in great shape. They even gave me a seat bag with CO2 cartridges since they knew I couldn’t have flown any in with me.
If you plan on climbing Haleakala, check out the store’s website for some great advice. And follow it! To the letter! Seriously — TO THE LETTER! I did not and got dehydrated and I cramped exactly where they said I would. These guys know that climb and cycling on the island inside and out.

West Maui Cycles rocks. I received exceptional service. I rented for a week while I was in Maui. I started with a MTB and went East for a ride. I then went back and picked up a sweet Specialized for some great road rides above Kapalua.

Great shop, nice choice Specialized! A chill vibe with all of the peeps in the shop! I brought my own Garmin, seat & seat post and pedals of course and the guys quickly put them on and took them off! HIGHLY recommend West Maui Cycles!

We have been renting there for many, many years. In recent years, we have seen a decline not only in turnover of employees, but attitudes & and as one review put it «typical shop attitude.» Their arrogant and pretentious customer service skills & uncaring ways will soon be the demise of this business. Just because its not written about as much about or vocalized in reference to social media, it is definitely the ‘buzz’ among folks who are renting or visiting the shop.
The bottom line is this: THE DOLLAR. It is very evident NOW that this drives their motivation with permeates the minute you walk through the door or the second you make the reservation. Reservations are a joke and they cannot even get that right. The rental bikes are junk, and now its like renting a car. You have to detail every mark, scratch, dent or they warn you will be charged, If you have a flat, and you repair the flat, you buy the $ 8.00 tube and they keep the all the tubes. Just remember — anything that happens is never their fault, its always the consumers.
If you are coming from the mainland expect the worst service, because you are lower than pond scum. There are no smiles, no *real* attention, you are basically the tourist dollar to keep them afloat.
For over $ 300.00 for two crappy hybrids, I will just pay and bring my own bikes everytime I visit Maui.
In this economic climate, their attitudes portray they dont need your money… they can survive on their own. If enough people, no matter which land you come from, stop using their area (I wont say — services) maybe when they are scraping bottom and wondering what happened may awake their senses enough to figure out «the BIG picture.» Hey West Maui Cycles, life & business DOES NOT REVOLVE AROUND YOU! WAKE UP!
Enjoy the ride while you can WMC — its all up hill from here.
Grade: F–