Snorkel Bob’s Napili

This is the 2^nd time I rented snorkel gear here. This time Dave helped us and he was great. Gear was perfect. Helped with locations. Great sense of humor. Thanks Dave.

we love snorkel bob’s! we’ve gone to the Napili location twice and have had excellent service. one of our masks leaked and when we brought it back they gave us a new one and we were all set. they have great tips and the employees are friendly. we’ll be back !

A great place to get your snorkel gear. a little known secret, Abc stores sells the same gear for 6.99.

Awesome place! Easy and affordable rentals compared to some places! Easy pick up and drop off as well! :)

The best service and info. Very easy and fast pick up and drop off. To turn equipment in I stood in the store thinking it would take some time with customers already in getting fitted but no, a nice employee excused himself then checked my stuff in. It only took about 30 seconds and he was back helping the others and I was gone. I hope all the staff around the island at Snorkel Bob’s work like that, it clears out the store so more can get in.

We got snorkel equipment here and the staff was knowledgeable about the equip and helped us pick the best items for us. Friendly staff. If you’re looking for prescription goggles you may want to call ahead first because they didn’t have what we needed. Otherwise everything was great. ;)

Went to the shop next to the General Store on Napili Bay and had great service. Our family invested in snorkel gear. Snorkel Bob’s offers well-​priced upgrades for kids as they out grow equipment. We got fitted and got snorkeling. Great deal, great service. Thank you!

good enough quality equipment, fair price, and pretty quick check-​in & out

We had awful service here and the equipment was faulty. They gave us the wrong size flippers and the Moflo snorkel is not a very good design. I kept breathing in sea water from the poorly designed rubber valve that is supposed to make it safer because of less carbon. It’s a rip off and doesn’t work very well at all. Return crap and rent from Boss Frogs… Also they advertise a 9.99 a week rental but you don’t get out of there for less than 40 bucks! When we complained about everything they did nothing.

I love Snorkel Bob’s. Two years ago I stayed in Napili Point and rented snorkel gear from him on a recommendation from a friend who goes to Maui regularly. We had a great experience with the staff and the equipment. We bought Snorkel Bob’s Road to Hana CD and used it on the drive around the island. It was hilarious and informative. Now I know where the ghost of George Harrison stays :-)
I just returned from two weeks in Maui staying in Kahana, so only a short drive to the same Snorkel Bob’s in Napili. A young woman named Angel helped us. Her attitude and attentiveness was consistent with our experience two years ago. She set us up with corrective lens masks, snorkels, and fins. No hurry from her as we went through the «is this one better or the other one better» routine that glasses wearers go through at the eye doctor. She was extremely nice, and friendly.
When I returned our gear the young man who helped us two years ago was there. His name is Nick. He, to me, optimizes mahalo. Friendly, informative, helpful, respectful, and of course no rush. I decided to apply our rental towards purchase of the masks and snorkels we rented. He was quite patient as I asked him to go over the discount and the prices again as it was a bit confusing with price less portion of rental less buying used equipment.
I told him the story of the four week island vacation I was just completing that I called «The Lost and Found Tour» where I lost a camera in New Orleans, bought a new one in the Bahamas which was lost between the Bahamas and the Caymans. I bought a new one in the Caymans, then found the Bahama camera my last day in Cayman. My original camera was sent by the NOLA hotel to my PO Box, and finally the snorkel which I just purchased had been lost in the surf of Wielia but then found by a young girl as I was about to leave the beach to find another. In the end all that was lost was found! But I digress.
I’d like to give 4.5 stars. I’m knocking half a star for one small detail. Snorkel Bob stresses protecting the coral reefs. Lately sun screen has been identified to kill coral. They did not have any «reef safe» sun screen. We did find it at another store. The best alternative is to wear a rash shirt.
Bottom line the staff is a credit to Snorkel Bob’s. I always feel happy when I leave the store. The equipment is great as well.

The bad:
The poor review is due to the equipment. Snorkel Bob’s has their own brand/​designed gear. The most expensive snorkel is called the MOFLO2. The claim is that it’s better because you breathe in less carbon dioxide. However it makes it extremely hard to breathe because there is a valve (rubber seal) that you need to open on every breath in or out. You are already swimming against ocean current so adding breathing difficulty is not good. We returned this snorkel and got the lower model without this feature. It leaked and is very cheap. Other shops rent good name-​brand semi-​dry snorkels and in hindsight we should have done that. We also rented a boogie board with a clear window for my child to look at fish. We took it out and it leaked from the bottom so we could not see anything. We returned it and it went right back on the rental shelf for the next customer. So we wasted a lot of time going back and forth to the shop trying to get working equipment.
The good:
One person in our party rented a prescription mask and it worked great.
The people working there were always friendly and apologized for the inconvenience each time we needed to return.

super cool place to rent your gear ! can return to any location! nick was our salesperson ! he is the man !

Awesome service, reasonable price, and no upsell or BS which is the best. They have great gear and we even took the Molokini and Turtle Town boat ride on the Lani Kai. This was the highlight of the entire vacation! Thanks Snorkel Bob!!!

Rented here for 2 days. Excellent budget gear for the right price. No attempt at up selling if you’re honest up front. Drop off was also quick and painless. Bonus: You can pick up and return to any location.

Pretty cool staff… hooked it up with some turn by turn directions to a dope snorkel spot. Also let us know about a cool drinkin spot. Real laid back easy.

Low key and friendly staff. Decent quality gear that is *hopefully* washed on a regular basis??? There was very slight pressure to buy a snorkel bob approved tour. Have used many times

We went in looking to rent a paddle board for the rest of the day, and their rate was $ 45 for 24 hours (no fractional rentals). We didn’t want to deal with keeping it overnight, and that seemed pricey for just a few hours use. Then we asked about surf lessons for my girlfriend, and it was $ 140 for an hour lesson, plus another hour of board use. The sales guy then suggested that my girlfriend should really get a lesson just to use the paddle board (same $ 140 price), which seemed like total nonsense (she’s in very good shape, and has lots of experience in the water). He actually got quite insistent. Maybe he thought we could be conned into an expensive lesson we didn’t need.
Rentals are expensive on the island, so that’s no surprise, but the heavy-​handed sales pitch on lessons was extremely unwelcome.