P W C The People Who Clean

They stopped making mistakes on my account so I gave them 5 stars. Our cleaner has been wonderful

I contacted PWC for a move-​out cleaning on our cottage. I asked for a «guestamation» instead of having them come out to the property for an estimate due to the tight time frame for my new renter. The manager said they cleaned cottages all the time in our neighborhood and our cottage is well maintained. I let them know that I wanted windows, blinds and screens cleaned, as well as all shelving, etc. The refrigerator had already been cleaned and the oven had been put through the auto-​clean cycle. I had removed all of the drapes. They did not do any laundry or make any beds. They said that 750 sq. ft. cottages usually ran around $ 225 to $ 250 to clean. This was in line with what I had paid in the past. Our cottage is in good repair and I felt comfortable with the pricing. A few dollars more would have been OK.
They arrived on time and three ladies were left to start the cleaning. The young man who drove them over said he would return shortly to finish the windows and pick them up. Over five hours later the team was still there and they had not started the kitchen or living room, windows or screens. I called the office and expressed concern that it was taking so long. The manager was defensive and told me I should have gotten an estimate but agreed to call the supervisor. I waited 25 minutes and finally called him back.
He said that they would cap the cleaning at $ 600 and go ahead and finish the job. I was floored. He also mentioned that it sounded like they had sent too many people and that something did not seem right. Several hours later they left. The next morning I went down to the cottage only to find that they left kitchen and livingroom area half cleaned. The smaller appliances (the toaster, can opener, etc.) were not wiped down, the area under the kitchen sink had not been touched, the garbage can and sink, and chef’s mat were still dirty and did not look like they had been touched. When I later moved the couch, I found that they had not cleaned under or behind it. I had to sweep and mop the entire area. I also had to move furniture back into position. It became apparent that if furniture was where it belonged that indicated that they had not cleaned under it. The television and small dressers were left pulled out several feet from where they usually were. The cords from blinds were left in knots. It took several hours to finish the cottage.
Parts of the job were well done. The bathroom sparkled and the windows were spotless. Fans were clean, and everything was dusted with the exception of some of the kitchen drawers. Their people were friendly. The manager was difficult and defensive. When I called him back to discuss the $ 600 and the poor quality of the cleaning he said he had to speak with his people. A week later I saw where he had charged my credit card for the $ 600. He did not contact me as he said he would. He did not take responsiblity for what was an obvious lapse in supervision on their part.
This is the first negative review I’ve ever left. I try to give people the benefit of the doubt. The amount that I was overcharged for this job and the poor quality of the finished work, along with the combative attitude of the manager convinced me that my neighbors deserved a heads up on this company. It has been a stressful and unpleasant situation.
If you decide to use them, I strongly recommend that you:
1. Get a flat rate quote and ask them to itemize what they will do in writing
2. Make sure that the supervisor will remain on property
3. Check in frequently to make sure that the work is being done to properly