Maui Tropix Lahaina

On March 1 2015 in the evening the manager and staff of this store were rude and obnoxious! My family and I have been to this establishment every year for the past 16 years. This year a few days earlier we were in a hurry and I needed to get my son a longboard shirt and some shorts so I bought it and I said to the lady I’m not sure my husband approve will and we did not have a chance to really try it on but can I return it and she said yes just don’t take the tags off. Later that week we went in and tried to return it and the manager on duty said we don’t do returns and when I explained to her that the prior manager told me I could she accused me of being a liar and was very rude. What store has a policy of no returns ever. This is outrageous! My husband ended up exchanging merchandise but I so upset I left. I will tell everyone I know about this illegal practice and behaviour. Shame on you!!! At no point ever has anyone advised me of this policy. Buyer beware.

A MUST SHOP store. Really unique and cool designs. Home of MAUI BUILT! Fantastic selection of very cool board shorts and T’s.
Very cool designs. People are great too!
«Don’t Jack My Swag»!

This is the must visit store when we hit Maui although the Kihei and Kahului stores are great too. The staff is always friendly and helpful and the Maui Built products are the best quality and designs around. Anyone who doesn’t appreciate good service probably should head back to Walmart and wallow in the apathy. I will take an energetic, friendly, knowledgeable staff every time.

I want to start by saying that Zayna is absolutely amazing!!! I called the store today to get a replacement backpack for my broken hearted 5 year old. She went above and beyond to locate the right one.
Just when I started to think the Aloha Spirit we were raised with had died off, she renewed my faith! Thank you Zayna!

Hubby bought a 2 solid looking pair of board shorts and 2 t-​shirts. .High quality and sweet look. Price is up there with any other decent pair of board shorts you would pay say at hurley, volcom, buckle ect. but this is the only place you can get these. Staff was friendly, informative, & helpful.

Only stopped in because this is the only place that sells Maui Built stuff. They had a nice variety of clothing, however the staff really ruined the whole experience. 3 women working while I was in and 2 of them were just plain rude, one followed me around like I was going to steal something and then Everytime I would touch a rack of clothes would say «do you want to buy that, should I get you a size?.» Or «what size do you need» for the love of god let a person shop without some unfriendly person breathing down your neck. If this clothing had been available anywhere else I would have left and never purchased anything from them. Get some nicer, more personable staff, people who smile and are happy! That would be a great addition to the nice stuff you sell.

Loved the selection. A little bit pricey, but the quality of clothing seems decent for what you pay for.

I give this store only one star because they do have cool merchandise. However, so do most of the shops on Front Street in Maui. Don’t shop here. Go where you’re treated with courtesy. Staff is very rude here. Customers are treated like everyone is a potential thief. My wife was not allowed to go in the dressing room while I tried on the board shorts We decided to purchase and while waiting at checkout, I expressed my displeasure in how we were being treated. The manager overheard me an came up and said the only one person to a dressing room was policy. I asked why and again was told it was policy. We were asked to leave. Don’t question their authority. We will never come back.

Probably my favorite store in Lahaina! Cool stuff only available in their stores. Makes for great Hawaiian gifts. Staff is always very friendly!

I’m shocked that tropix has such high reviews; I’ve shopped here many times on my various trips to Maui and the experience is always the same: poor. The staff can hardly be bothered to help customers, and I often find myself ignored while employees chit chat among themselves. They have good souvenir clothing, although their women’s section is minimal (perhaps just at this location? Never visited any it the other stores). The clothing is also of poor quality; the things I purchase here often fall apart after a few wears. That being said, the items are unique which is why I continue to pop in here for a t-​shirt whenever I’m in town. They would greatly benefit from an intensive training in customer service.

Big fan of Maui Built. I just wish they’d sell their brand online! Guess that means I’ll be taking more trips to Maui ahaha

Friendly peeps work here… and their products are great. I picked up 2 shirts for myself and my cousin… and one for my lady. Sure, expensive, but the shirts are awesome. I can’t complain.

Friendly peeps working here and some of the coolest shirts around. Definitely one of my favorites. Also, best mascot ever — black cat modeling the dog collar!

LOVE this store. Great customer service. Maui Built is the brand and is very much in demand. Anytime anyone hears that you’re going to Maui and you ask them what they want the first thing they say is get me a shirt or hat from Maui Built. The staff is always great and friendly. To top it all off, they give Kamaaina discount. Even if they didn’t give the kamaaina discount their prices are comparable to any other surf shop. I would recommend this store/​brand to anyone and they will never be disappointed.

Very helpful staff. Very customer oriented. Don’t get it twisted, this is very much a local store just like all the rest but if you walk in with the right attitude you won’t have any issues. Just remember YOUR the tourist. Nobody on the island owes you anything.
This review is written by a tourist.

If you know Maui Built surf wear, you know the only place on earth to get it is at one of the three Tropix stores on Maui. This is a plus. It’s nice to find something that’s legit that you can’t buy just anywhere.
I’ve been to this store a couple of times, and both times the staff were great. Everyone I encountered seemed genuinely friendly and helpful. I was a little reluctant at first to buy such an intensely local brand of surf wear, but the staff was quick to let me know not to worry and to help me find some really cool stuff.
Check em out. If you haven’t been in there, I think you will be pleasantly surprised.

First off, I’d like to say Maui Tropix (West Maui) had the exact product I was looking for…
Unfortunately, the experience was greatly depreciated by the effort from one member of the staff. I left the store after an incredibly rude exchange with a staff member, then returned to purchase the board I was looking for.
The amateur salesman was Josh. I must say, the rest of the staff there was professional and genuinely sweet, but Josh needed to chill out a bit. He works at a surf shop in Maui, that is fueled by tourists on Front Street.
Long story short, I bought a skim/​surfboard that was over-​marked $ 50 from $ 325 to $ 375, and I asked to make sure the price was correct.
After some back-​and-​forth, one employee grabbed the board out of my hand and returned it to the board rack. I said to the very nice employee that she shouldn’t take a board out of a customers hand, especially when thy are at the register ready to purchase a $ 375 item.
Then Josh let me know that I shouldn’t touch anything on the board rack without having an «expert» get the board for me.
Basically, I paid $ 50 more for a skimboard that I could have bought in Kahului, but I saved a 40 minute drive from West Maui.
Josh will make it thru next pay-​period, and hopefully not much further past the holidays, cause board-​shops should have a bit more aloha than what he has to offer up. I have tons of respect for the rest of the staff that sold me the board (with a smile) and agreed that Josh was «Only trying to back them up.»
I visit West Maui twice a year for a few weeks at a time, and…
Mahalo Maui Tropix, this is my first and last purchase/​visit. If you’re looking for Nixon watches, Spy/​Electric Sunglasses, solid surfboards, or any surf gear, cruise to Local Motion (A REAL Surf Shop), and get some great product, as well as some RAD service, with a smile!

Great designs on their shirts — both for adults and kids
My son loves his collection of Maui Built shirts …
Staff is friendly and if they don’t have it in this store, they can call their Kahalui store to see if they have it in stock for you …
Like mentioned in other reviews, their shirts do tend to shrink when they are washed …

After going to three Maui Tropix locations on Maui, this was my least favorite. The store location was the smallest with a barely recognizable women’s section. This was also the only store that I didn’t have a real conversation with a staff member (other than the «welcome» that’s standard when walking in the door). What’s worse is that I was actually in this store a couple different times with no difference in opinion.
It’s a good place to get your Maui Built gear if you’re not wanting to travel out of West Maui during your vacation, but definitely not the winner on the island.

I stopped by this store before the day I was going back home to San Fran. I have to say I am really glad I came in this store. I“m the type of person who likes to buy brands you can’t buy any where else and that is Maui Built. I bought a few stickers and a cute tote bag. I can’t wait to carry it around. My friend got a few shirts from them too. About the customer service, I have to say I was greeted right away and the sales guy and girl were very friendly. So Damon B, I really don’t know why they were rude to you. The sales guy and girl also asked us where we were from and started a conversation about the sales guy’s visit to Southern Cali.
But any ways I have to say the next time I return back to Maui, I will make a stop at Maui Tropix.