Kahana Villa Aoao

«15yr Wedding Anniversary… Disappointing Stay!!!»
Let me start by saying this is going to be a long review because I was extremely disappointed with my stay here at the Kahana Villas this year. I have read several bad reviews about my property over the years and while I could understand them I never really had any issues at all with staying here since I became an owner in 2002. Now understand I have been staying here every other (odd numbered) year since 2007 and I have stayed in both the E and F building. I have also stayed on different floors and experienced all of the changes that have taken place over the years.
Those changes include new hardwood floors… updated furniture… updated bedding… RF locks for the doors… new flat Screen TV’s…new counter tops… new cabinet fixtures… new bathroom fixtures… etc…however with that has come in increase in Maintenance fees (which is expected) and property tax because of the single family homes that were built near our property a few years ago. So basically what I am trying to say is that I am not one of those people who just needed a place to crash or is nit picky… or just downright complains about everything… I am owner who had a very disappointing stay during my 15^th wedding anniversary.
So here is the deal… on Monday October 26 we discovered there was a drainage issue with the bathroom sink and there was also a slow leak in the cabinet below. Funny thing was I only thought to check there because it seems on several occasions where I have lived or vacationed there has been some kind of plumbing issue. So in any case I notified the front desk about the issue and they promptly fixed the sink but there was still the slow leak under the sink. Well I put a pot down there and had to wait until Wednesday to notify anyone because the front desk is closed on Tuesday.
Wednesday October 28^th (my actual wedding anniversary date) we discovered the bathroom tub was having drainage issues. So again I notified the front desk about the issue along with the slow leak under the sink (again) and she said she would have someone come up within the next 15 minutes. Well that didn’t happen so we decided to go out for the day in hopes that when we returned the issue would be resolved. When we returned we saw a drainage and plumbing truck leaving so we figured that was for our unit but when we got upstairs we discovered there was an Asian guy there just standing around in our unit. He informed us that he was working on the issue but the van returned with a another guy and his daughter and we were like WTF!!!
We assumed he left earlier because he had to pick her up from school or whatever but it is very unprofessional in my opinion to bring your child to your job site especially when it is someone’s private unit. So both gentlemen spent another couple of hours working on the issue only to tell us they wouldn’t get the issue resolved until Thursday October 29^th. We were told that there was tons of sand and hair from perhaps years of buildup and that is what actually prompted me to write this review. We pay Maintenance Fees every year and some of that money is used for general maintenance… I know this because I get an ITEMIZED copy of the funds every single year and how much is distributed for each service.
So now I am beginning to wonder where my money is actually going. We were told that he had talked to the on-​site engineer about moving us to another unit and since it was after 5pm I had to go across the street to the Kahana Beach Resort and talk to Marie because our front desk closes at 5pm. Apparently since my unit and E606 have connected plumbing (also not unusual) we both had to move out of our units. The couple in E606 was just leaving we I arrived at the Kahana Beach Resort across the street so they were allowed to stay on the same floor in unit E604 and we had to settle for unit E209 on the second floor.
This was a huge problem because I requested a top floor unit for the Oceanview almost a year in advance and have been requesting one for YEARS. When I finally get one I can’t even continue to stay in it… WOW!!! Good thing it was just after 6pm and I had a dinner reservation for 8pm or I would have really been upset. So after moving some stuff down to E209 I had to walk back over to the Kahana Beach Resort and get new keys because Marie had forgotten to activate my keys the first time I walked over there. She apologized but was more disturbing was she told me I could just simply throw away the extra key we had for E605. What was even more disturbing was the plumber left and closed the door in E606 but didn’t do anything with my unit E605. So I left the lights on… left the A/​C on… cleaned the Kitchen… made sure all of our items were out of the room and then I closed the door.
So we went to dinner and upon our return we discovered that the Wi-​Fi was not working for our unit but we

This was a wonderful timeshare trade. We felt so lucky. Even had air-​conditioning. Quiet complex uncrowded pool. Very nice BBQ and wonderful layout. Thanks kahana. T

The room was very clean, I was happy. We did have a few bugs come in here and there, but think about where you are located. Some reviews have said the furniture is old, we didn’t care. All the furniture was in great shape and I’m not on vacation to spend all my time in the condo. We don’t need granite countertops to enjoy our time! We were on the first floor in the E bldg. Due to LOTS of windows, I would prefer to not be on the first floor again. I would stay here again. They have everything you can think in the room, but beach chairs would be a nice touch and a room safe. They do provide a blow dryer, iron, iron board, and pretty much every utensil you can think of along with the usual dishes.

We gladly booked the Kahana Villa resort through our time share, as all of our previous exchange experiences had been wonderful. Upon arrival, the resort looked like it might have been a nice place to stay (other than the building in the vey front that is being sold and looks like it should be condemned). The staff seemed to be very nice and checked us in quickly. We were placed in room E301 which we were excited about because we were told to stay on the third floor if possible. This is where it starts to get interesting… We took the elevator to the third floor and walked to our room, which turned out to be on the first floor (the resort is on a hill, so as we walked to the room we reached ground level again) approximately 10 feet from the highway. As we entered the room, I could tell that this place was going to have problems. It looked a little outdated and had a funny smell to it. My girlfriend wanted to leave immediately but i told her we should give it a chance. I have traveled all over the world and stayed in much worse looking places than this, so my standards tend to be pretty low in comparison to most. She said if we were going to stay, I had to check the place for bed bugs. Thankfully we found no bed bugs, but we did find dead roaches, beetles, and other bugs littered under the sofa and the bed. I moved all of the furniture and proceeded to clean up over 50 dead bugs. The cleaning staff seemed to do a decent job of cleaning the areas that are visible, but that is a long shot from being clean! Then we walked out onto the patio which had a beautiful view of the highway and what looked like a junk yard right next door. I said oh we’ll, we won’t be using the patio anyway because the drains from the air conditioning units on the upper floors dripped all over the patio making it a wet and muddy mess. As we came back inside all that we could hear was our neighbors talking about their day, as the walls are paper thin. I didn’t mind the talking as much as the smell of whatever was cooking wafting through the walls as well. Now comes the real fun part… We decided to go to bed early and be ready to get out and enjoy Maui rather than dwell on our less than stellar accommodations. The sounds from the cars on the highway were unbearable! It literally sounded like cars were driving through our room. Car alarms went off all night, people were hanging out on the side of our unit talking (loudly), we might have slept an hour or two all night. We finally moved the mattress to the living area as the loud air conditioner seemed to mask many of the other sounds. At least it was a steady monotonous sound that we might have been able to sleep hearing. We were just falling to sleep as we heard «Boom, Boom, Boom». One after another people were rolling their luggage down the stairs. I couldn’t take it anymore so I walked outside and kindly asked that the people use the elevator if they were going to be moving any more luggage. The father of the group (about 60 years old) told me to screw off. This was the end of the line. I came back inside, packed our stuff, and marched down to the front desk. I demanded that we get moved to another room. I was told there were no rooms available. I told Misty at the front desk that there had to be other rooms because I heard people rolling their luggage down the stairs for the past hour. She told me that they were Sunday to Sunday renters and we were Saturday to Saturday renters so we could not take one of those rooms because she would be a day short on a room for a new arrival. I said fine, move me to a new resort! And to my surprise she was able to do just that! Sands of Kahana here we come!

Cleaning service was poor, no real beach access. Master bedroom is a loft which is a problem if you don’t want people to hear the noise coming from your room.
Amenities are limited at best. There are better places to stay in my opinion.

I really liked staying here. It’s not super fancy, but it’s nice, clean and comfortable. It’s well stocked and the staff is accommodating.