Alamo Rent A Car

I rented my car in kahului but was staying in Kaanapali. On the third day, the low tire pressure lights will not go away — even after putting air into them. For safety reasons, I requested for car change at their Lahaina office — and I spoke to a person named Stefan. He refuses to give me a replacement saying that there is a cruise ship coming the next day and all of them are taken. I said I was assured by Customer service that they can help me. And I also said aren’t you suppose to be concerned about the safety of your current passengers? He still refuses but I said I refuse to leave without a replacement. Stefan finally gave in and gave us a beat up tiny Ford Focus (a downgrade from an SUV/​Minivan). But I took it for safety reason and after a day, the wheel on the car started wiggling overtime we switch gears. I refused to return to the Lahaina office and went to the Kahului branch — and guess what within 5 minutes, I was in an almost brand new Car and they apologized for the inconvenience — something I never got from the arrogant and snooty people at the Alamo Lahaina office. Another reviewer complained about the hesitancy of these people to service cars and customers from Kahului. Stay away form these people. they do not care about anything except their bottom line!!!

Convenient location. Friendly and helpful staff. They offer a shuttle if needed. Our experience renting and returning to this location was excellent! This is a combined location for Alamo, National and Enterprise. The sign on the outside of the building says Enterprise (with others less obvious).

We originally got our car from Kalahuli airport (Nissan Versa) but by the time we reached our hotel an hour later, we realized the cigarette lighter didn’t function and we wouldn’t be able to power our GPS. Luckily there was an Alamo nearby. We called the airport Alamo to make sure we could switch out our car here and were assured the Lahaina Alamo would accommodate us. When we reached the office, the woman we spoke to told us she couldn’t help us because she didn’t have anything in our car class. After telling her we were assured she could help us, she snapped «Well, I guess I’m gonna have to give you a triple upgrade!» She seemed disgusted with the whole situation. Just based on this experience I would say do NOT come to this location.

These guys saved me from a 2 hour line next-​door at Thrifty’s AND I saved $ 40 more! It was in-​and-​out as expected of excellent car rental service. Kudos!

I want to give this place 100 stars for their honesty. The front desk staff was super nice. We left our iPad in the rental van. they found it and gave it back to us. I can’t thank them enough.

Great customer service and the best rates compared to the rental car facilities within our hotel. The drivers were super friendly and prompt.

We picked up our compact car (Ford Fiesta) from the Kahului airport location at about 10:30pm local (1:30am our time). We were very tired and picked the car because the seats were comfy. After a day or 2 of driving it, it was a VERY uncomfortable ride. There was no «oomph» to it. The transmission lagged and it was very hard to get going. We went to the Ka’anapali location and explained, asking if we could perhaps exchange for another compact. Although the man at the desk was very kind he advised all of the cars there were under reservation. However they would be happy to bring a car down from Kahului for us and meet up later. We didn’t want to hang around the condo waiting so we said we’d just drive up the next day and get it ourself. Then from the back a lady who I’m guessing was the location Manager came out after hearing all of this and wanted to see what we were talking about. We drove a ways with her and she explained it was normal for this size of engine. Regardless, she allowed us to make a switch with a full size vehicle that had just been returned. Both cars were half full of gas, so we did an «even» exchange — just like that — and we were off! She easily could have charged us for the larger vehicle but she didn’t, nor did she have to come out from the back at all. We wouldn’t have known the difference. I was so terribly impressed by their customer service and regret not getting her name. They were wonderful and I would definitely recommend Alamo Maui!!! Mahalo!

Four stars for the helpful front desk staff, negative stars for the guy working in the garage on 3÷10÷13. Picked up a rental van at the airport, but after a few days we noticed the tires were soft. We took it back here to get some air pumped into them. The guy at the garage was not happy with our request. He begrudgingly pumped up all but one tire (wtf?) My husband said «there’s still one more tire.» He ignored him, so my husband repeated, «there’s still another tire to do.» He snapped «I heard you!» He then insisted that it was fine and refused to pump it up.
We drove it back home, and sure enough– the one tire looked really saggy. My dad feared a possible tire blowout, so we took it back to the shop. Our friend in the garage was not too pleased to see us. He said «I TOLD you it doesn’t NEED air! The indicator light isn’t even on!» (FYI– the indicator light only comes on under critical conditions.) After several minutes of hemming and hawing, my dad asked plainly, «what is the pressure in that tire?» He answered «32 psi.» We said «it needs to be at 36 according to the manual.» After shooting another condescending look, he finally pumped it up.
Easily the worst treatment we’ve experienced in all of Hawaii. Next time we’re going with Enterprise.

Bless you Alamo and Bless you Terri. Warm, inviting, honest, and gave us a hell of a deal on a jeep! Returning to different location fee was reasonable– other places jacked up the daily price by quite a bit. So glad we went here!!!

Stephanie at the front desk is a amazing!!! After all the trouble we had to get to this island, she was a welcomed change. Her service was above and beyond what we could have ever asked for. WILL definitely come back here again.

We just got back from a wonderful 10 day stay in beautiful Maui! We waited until we got to the hotel to rent a car and the alamo office was just one block away from our villa. They came and picked us up and had a wide variety of cars to choose from. We dealt with Julie and Stephanie both ladies were very professional and fun to deal with :-) My friend hurt her leg zip lining very early into our vacation and we ended up trading a convertible for an eaiser to get into and more space for a walker SUV. The ladies were so helpful and got us taken care of quickly and best of all for a very fair rate! I highly recommend the ka’anapli office for a car rental, I sure felt like a VIP and they made what could have been a nightmare into a dream vacation! We will definitely book through them the next time we are in Maui!
Oh just a tip all the resort parking spaces and many spaces throughout maui are just enough room for a compact car! Best for you to check out your space before renting a car. I think we would have had a really tough time parking in a full size vehicle ;-)