West Coast Radiology Centers – Laguna Niguel

I have not actually had my imaging appt yet this review is solely based off the customer service I received while making my appointment today over the phone. I spoke with Natasha, not sure which location she is at but I hope this makes it to her manager. She was super sweet, funny and most of all helpful and accommodating!

I’ve used West Coast Radiology for a few years now and have always found the staff and technicians to be very professional and caring. One incident was dye being injected for a lung scan and I was scared so they called a nurse in to stay with me and hold my hand… yes, she held it through the whole procedure! She was calming and caring and told me how I would feel at each step. I’ve never had a problem there and will always ask my Dr.‘s to use West Coast as a place for imaging/​x-​rays, etc. Yes… sometimes you do have to wait 15 mins even if you have an appt. but they are better than most places I have been to in the past.

Arrived early at 9:45 for 10am appointment… Its 10:30 & I’m STILL waiting to be called to the back for my ct! Try booking elsewhere if u don’t like sitting around in pain…

The doctor ordered urgent ct for my mom, they didn’t see that on the form, we needed to wait 3 days and 4 phone call from the doctor before they provide the results! My mom was in pain suffering and we did everything we could it didn’t work. I left messages to the managers, no one call back. BAD SERVICE! DON’T GO THERE!

It was recommended by my insurance company that I go to this facility for the testing that my Dr. had prescribed. I usually go to ST. Josephs in Orange and thought what the heck this is close to home. I read the reviews before I went and I was skeptical but optimistic. When I first walked in I was greeted by Karina. She was friendly. I was a little taken back for she looked like she just rolled out of bed, but let me tell you she helped me work with my Dr, to get the necessary approvals I need to complete my testing. The experience and customer service was excellent. Don’t always believe what you read. Sometimes you just have to take a chance and experience it on your own. Thank you Karina and West Coast Radiology.

Worst experience ever! I take off of work to support my wife and see my new child in our first ultrasound. The ultrasound tech denied me access to see our new child. It took me 25 minutes of arguing before I got to have the last few moments with my wife. Horrible staff with no people skills. Before I gained access, she did not say one word to my wife or even show her the screen before I got in.

Technician for Pelvic US did not read my physician clinical notes. Exam was painful and incomplete! Front desk was ok, but very unfriendly.

I drive an hour to hold my wife’s hand during an ultrasound. They flat refused to let me go in.

Poor exam techniques.
Pelvic exam consists of asking you the questions and then writing a report based on your response rather than actually doing the work. Patient confidentiality is low and not a priority here. My exam (one of two) was blurted out for all in the waiting room to hear.
WCRC wrote that a transvaginal scanning was not performed secondary to the patient’s refusal… It is called a period. It is VERY RUDE to insinuate I was being difficult when I have been trying to schedule my back scan and pelvic exam for over 3 months. Due to West Coast Radiology Center’s incompetence I have drove to two different locations and to a total of four different appointment dates not to mention the ones they cancelled before I (thankfully) had left the front door. When W.C.R.C finally got the correct center that actually had the machine (YES! they sent me to a location that does not even had that machine), with a machine that is actually working (the back scan machine was down and I was only able to get the pelvic exam done; I am still waiting for my back scan!), and scheduled correctly (they scheduled me for the weekend but realized they only do the back scan on the weekdays!) I took the first chance I could… which happened to be while I was on my period.
Next time you think the patient won’t request their records. Think again.
My advice to West Coast Radiology Center is to learn the skill before implementing, have a passion for what you do, Learn patient confidentiality, and do not inconvenience the customer.