The UPS Store

I’d give a no star had the option be there! They said to print from a usb i have to use the computer and not the usb plug in copier, ok fine. Then they charged me to use the computer, they don’t warn just charge. I said I didn’t need the computer and just plugged usb into the usb port and they said either way we’d have charged you computer usage. 4 single-​sided copies in black and white for $ 3.
Save your time and money and go to fedex.

SHADY SHADY… a employee of this store actually stole my package and got away with it… just a warning to anyone who goes to this location.

The new management in this store is not helping… I went to have a document notarized. I told them there was a coupon online and was told this was no longer valid since the new management took over. No problem… I then explained I recently lost my drivers license, and had the paperwork from the DMV and my active duty military ID. After being told to sign the document in front of the notary, the manger told me they could not accept a military ID as a form of identification. The only ID acceptable to them is a CA drivers license or passport. I went down the street to AIM Mail Center and was told that the military ID was acceptable. I did have to pay to get the document printed out again since I needed to sign in the presence of the notary (thanks again UPS!). I have had numerous documents notarized in CA and have never had an issue using my military ID. I asked at AIM and they said it was never a problem for service members to use a federally issued military ID. I googled CA notary ID requirements when I got home and found that military IDs are an acceptable form of ID (as long as they have physical description on them — not all do, but mine did). I am wondering if there is a bigger issue with this UPS store and the military after reading Lindsay’s review… It doesn’t seem like this store wants to stay in business.

HORRIBLE CUSTOMER SERVICE — I have used this store for a PO Box for 8 years. Horrible service now. The place used to be friendly and kind. New inexperienced employees need some customer service manners other than recite some rules i was never told about in the last 8 years. No good!

I dont even know where to begin with my experience with this store. I entrusted this UPS store with shipping a very important care package to my little brother who was just deployed to Afghanistan. They promised me that it would be transferred to USPS for final shipment. I am in tears writing this review. After about 3 weeks of checking the tracking number on USPS website, the status of my package read «pre-​shipment». I finally called USPS and was informed that the post office had never recieved the package from the UPS store. I then called the UPS store and they said there was nothing they can do except call the post office to investigate. 1.5 weeks later I have not recived a call back. I am at my wits end as now the deadline has passed to send a package to my Brother’s address in Afghanistan. I cannot believe I am being treated this way after spending over $ 100 to send this package and having so much faith in UPS. I will never use their services again and will be spreading the word about this awful treatment.

I agree with the other reviewer below. No stars! Worst UPS store I have ever been to as well. I tried to ship olive oil and a sweater and the UPS clerk insisted it was wine. I did not feel I had to unwrap all of my hard work to prove it to him (it was a birthday present for my father). Add this to the fact that I waited over a half an hour just to be helped. The clerk refused to ship my package unless I would open it, so I had to go to FedEx, which was not close to my house. They shipped my packages with no problem. I will never go to the UPS store again; consider yourself warned!

No stars! This is the worst UPS store I have ever dealt with. They constantly make errors, put the wrong mail in my box, accept packages that have been damaged without making a note to the shipper, fail to notify me of packages delivered. They don’t apologize for their errors and don’t attempt to make corrections. They have no concept of customer service. I signed a year contract on the PO box so I’m stuck for now.