Rob Henslick, OD

I’ve had a full eye exam, and 2 subsequent visits for eyeglass pickup and adjustment. Dr. Henslick and his staff (Tim) were top-​notch at their craft, and they aim to please the customer. I tried transitions, but didn’t like the look. Tim ordered replacement lenses while I continued to wear the transitions while awaiting the new lenses. Very satisfied customer.

Our family has been using Dr. Rob Henslick for the last six years and could not be any more delighted. Not only is Dr. Henslick an exceptionally caring and superior optometrist, every aspect of his staff and office is a testimony to professionalism and excellence. I’ve add the pleasure of working with many a fine optometrist over the past 50 plus years, but none rise to the level of quality and attention we receive from Dr. Henslick and his remarkable team. We could not recommend him any more enthusiastically.

Watched the staff as well as Dr Hendrick interact with a young special needs man in front of me and I got to say I was honestly impressed! Most people these days want people in and out of their business as fast as possible, but the staff took the time to listen and interact patiently with the young man when picking out glasses!

Made an appt a week out from a referral. Showed up and was ignored by three people for 10 mins. Got past that and had a barrage of canned response Q&A of what do I do, where do I live etc. WTF, how about some good old fashioned real personal customer service? Everyone there was a complete let down. Sorry guys, have to keep it real. That was my experience. I don’t recommend this place.

Dr. Henslick is one of the nicest & friendliest guys around, and he’s good at his job. If you wear contacts you’ll get more attention and expertise from him that most optometrists, especially if you’re hard to fit. Bottom line — he cares. I can’t lend much of an opinion about the other doctors here but Rob is great if you can get an appt with him.
This isn’t the cheapest place for exams and glasses but the service and quality is good so keep that in mind. A friendly office and great place.

First time visit to this office. Great service! Timely, friendly and efficient staff. Dr. K was great in explaining everything. Glad we gave this office a try!

Awful receptionist at the front desk. Your job is to help clients get onto their appointments, take payments and then on with their day. If you hate your job, quit. I am sure your coworkers (and boss) wont mind. Doctors are fine, but watching me put contacts in my eye at my annual eye exam and then saying «How do those feel?» shouldn’t constitute a «Contact Lens Fitting» which means an additional $ 50 charge. If I knew you would add this amount on, I would have taken them home and asked myself that question. There is always some new 20 something helping choose glasses and do the sizing/​fitting. Get someone with experience in there; your customers are paying good money for your frames and lenses, have someone qualified make sure they fit and are sized right. I will not be returning.

I was a last minute customer, they fit me in. They were very nice and professional. The office looks brand new. It is clean and modern. They have a big selection of glasses and sunglasses. The doctor was very nice. The young man who adjusted my glasses was very patient and helpful. Their prices are great. I’m 100% satisfied!

The staff is why I come back year after year! Dr Rob is such a nice guy (he goes to Africa annually to donate his services). Dr K (not sure how to spell her name) is great too! She’s always smiling and chipper. The girls at the desk laugh and joke with me! I actually look forward to seeing them year after year, they treat me like family. The guy who fit my glasses was very patient, I’m picky about frames, and he never rushes me. Their prices are reasonable, I never feel pressured to spend more.

Great doctors, beautiful and comfortable office area. Tim the optician has excellent taste and is very helpful with picking out just the right style frame to fit my personal style

Called to make an appointment for my little girl and they were able to fit us in the same day. Came in with my daughter and son and when Dr. Rob came to greet us he noticed my sons’ glasses were loose and he asked Helen to fix them for him. I thought that was very nice! My daughter is 5 years old and was a bit nervous for her appointment but Dr. Rob made her feel comfortable. The eye exam was extremely easy to do and fun! He took his time with her and was very thorough. She did end up needing glasses. They do have a great selection to choose from. Helen was very helpful and accommodating. Overall we had a very positive experience.

Me and my mother came here for our scheduled appointments. When we said we were there for our appointment, the woman at the front desk RUDELY said «no you don’t we are done with appointments for the day» we kindly asked her to check for our appointment or see if it was accidentally made for another day and she was such a bitch I can’t even believe how we were being talked to. We were referred to dr henslick by our friend and drove all the way from Huntington Beach to see him but we barely walked in and experienced the worst customer service I’ve ever encountered. She went out of her way to be INSANELY rude. Even after we decided to speak to the other lady at the front desk, she continued to try and butt into the conversation with rude remarks about how we clearly made the mistake and how wrong we were. Needless to say, we won’t be back. We didn’t drive this far to be insulted and talked to like that.

«First Class»…My family and I have been patients of Dr. Rob for several yrs. Office is very clean, top of the line equipment, reasonable if paying cash, huge selection of frames & contact lens, friendly staff, on time with appts, family environment and Dr. Rob is very knowledgable & thorough with his eye exam & explaining the different test & procedures. He also has great adventurous stories and is well traveled.

My family and I have been going to Dr. Rob for years. He is a great doctor and a great person. He takes very good care of his patients. His office staff is friendly and knowledgeable about the products and insurance. I would highly recommend Dr. Henslick.