Public Storage

Have not rented a storage unit in 20 years so was a bit apprehensive. The site is exceptionally clean and is easily accessible. Very friendly and courteous customer service. Susan was great. Very different than my last experience renting a storage unit. 5 Stars. Thanks Susan!

Just completed an extensive rental at this facility and the staff is friendly and very responsive, especially Susan. The entire site is kept very clean and secure, and I always felt safe here. Location is convenient and easy in and out. Our things were kept safe and dry, even during some very heavy, wet storms. Highly recommended!

This is a fantastic location and very well maintaned! I was so pleased with my service and undivided attention that Susan provided. She is very detailed and organized. She made renting the unit easy. She promised to be on the lookout for a better unit to suit my needs. Excellent customer service!

Susan was very pleasant and helpful. She made numerous helpful suggestions! 5 Stars!

We like this location as it is close to our home in Mission Viejo, and it is open fairly long hours. It is kept clean and the staff (Susan especially) are nice and great to deal with. Now the downside. Our unit was rented to us as a 12′ (across) X 25′ deep. We use 2′ X 6′ racking, so I calculated that we could get 4 units in a row along the walls (we gang them together, so they actually take up slightly less than the 6′). We got 3 racks up, and guess what — a 4^th one would not fit. I measured the unit, and it measured about 11′ 10″ across, but ONLY 23′ 6″ deep — a difference of 1 ½ feet. I can see up to about 6 to 8 inches difference, but a foot and a half! Also, we got a call from Susan one day saying that the lock had been replaced on our unit and to come get our new key. It seems Lizanne (Regional Manager) had drilled our lock and opened our unit by MISTAKE (meant to drill a lock on a unit that was in arrears on its rent?) and then realized her mistake. We got NO apology from Lizanne, or any communication for the situation. Come on, Public Storage — I thinks the world expects a whole lot more from you! I know I do (did).

I moved all my stuff into a unit at this location and was promptly robbed 3 days later. There are roughly 500 units here, and mine was the only one that was hit. I have no evidence, but I’m almost certain that Susan, the woman who manages this location sold my info to thieves. When I moved my property into the unit I was completely alone; There wasn’t another soul in the entire complex. Which means that the only people who could have seen what I was moving in was the people who can see security cam footage. I didn’t think anything at the time when signing up for the storage unit, but I know recall how Susan’s eyes lit up when I elected for additional insurance coverage. Rent at your own risk. Learn from my mistake; Don’t let anyone discover what you’re moving into your storage unit.

Susan is very helpful. This is the first time we rented a storage unit. They get you in then hike up the rates. We started at usd 150 and ended up at used 230! Not Susan’s fault, but feel the company gouges once they know you are settled.

Susan was very helpful, great customer service.

This location is great. Staff is very helpful. I was done with my unit sooner than expected, they prorated the month for the days used, and credited my card for the automatic withdrawal that had already been taken out. Contract said required 30 days notice, their flexibility was really appreciated. Thanks Lizz Anne!

Great customer service. Susan was very helpful, as was Lizanne. Lots of information, friendly staff, no pressure!

Just got a space there during a trying time and Susan was efficient explained everything thoroughly. I look forward to having a good experience with their services.

Good and fast service. Susan was great she showed me the unit I reserved online. She was nice and sweet. Quick process didn’t waste any time.. Loved it

Susan was very helpful and answered all my questions thoroughly. I got a 7.5×10 unit for my dad. The place is neat and orderly. The price is reasonable since I don’t have to sign a 6 month lease unlike other places where it’s cheaper but you have to finish a 6 month lease.

Great experience with Public Storage at this location.
Susan was great getting me set up. Took me on tour of various units, then got me set up fast and easy. Facility is clean and secure. Would recommend to anyone in the area seeking storage space!

So I didn’t make a reservation, I came in last minute and this is my experience.
Glen was helping a family of 4 finish a rental as I walked in. It was just him working so I had to wait for him, it was 1:45 he told me 15−20minutes. And I had to be at work by 3. So I knew it was going to be close. He finished up on time and another lady walked in. She had to wait outside as he locked up the room to show me my space i would be renting. Long story short we go out and the space works. We go back in and he unlocks the doors. Another couple of two walks in and they were 30minutes late for there reservation and they were mad. Lol. Take in mind he knew I was in a hurry to make it to work on time because I told him. You could see he was a tad stressed to please everyone but he kept composure under pressure and quickly and efficiently did the paper work and explained the whole process. By this time another guy came in and realized how long the wait was and just patiently left with a small explanation to Glenn. My over all experience was good. Except.
— to the manager and owner in charge. Not sure why only one person is working, there should be 2 – 3 scheduled. It could lead to a loss of business when it slows down. Is it really to worth it to drop a few employees to save money, and possibly lose customers who pay a lot in storage space? Probably not. I would recommend to a friend if he/​she isn’t in any sort of hurry. Patience here is needed.

More props to Glenn here and my quick intro from Sitara was terrific as well. They helped me understand all of my options for a short term storage rental and it turned out to be a great deal since we were out in less than one month. This is a clean location with great staff and we will return again for any future storage needs.

I am new to this location. l love it. clean, friendly staff. great price.glenn and stareh Have help me alot to rent my
name is majid and plan to keepmy storge for long time.

Glenn helped us with our transaction and he was great! I am glad we went with this facility for our storage needs because he was so helpful, patient and answered all of our questions.
The facility is clean, well-​kept/​well-​maintained, and secure.
It does not have 24 hr access, I know it’s closed after 9pm not sure what time it opens in the morning. This was not an issue for us, just thought I would mention it in case others would need late night access.

Excellent location, plenty of storage units of all sizes to fit anyone’s budgets. Its a gated complex with surveillance cameras all over the place, so while its already in a safe area — the cameras offer more relief! The location is clean and well kept, and plenty of carts to assist with loading/​unloading items in and out of the units.

Sitara was very helpful and ensured that I found the unit that was best for what I needed and made sure that I had everything that I needed to move in properly. Very quality service.