IRS Taxpayer Assistance Center

Can one give negative stars on Unilocal?I suppose not. Let me set the scene. Office closes at 4:30 (Supposedly). We rush from work and get there by 4, by the time we get through security and find the office, 4:15pm. Out of breath, we reach the line. Only one person in front of us, awesome! All I want to do is find out WHEN they’re going to stop taking money out of my bank account. First thing out of Miss Schwartz’ mouth as we step up to the counter «You need to wait, I won’t be able to help you but I will answer your question.» «Okay, thank you». So we wait only a minute. She calls us up and I say «Thank you» to which she responds «Well no, I won’t be able to help you, we stop taking people at 2:30.» Ok I get that I got there late. and I get you probably despise your job, but how about a little common courtesy? I explain my dilemma and naturally the answer is «You’ll have to come back or call this number» and hands me a bookmark with the number to the IRS. «It will take patience». Lady you’ve already tried my patience. My question is… what do they do? Because she came off as completely useless. If you stop taking people at 2:30, close your damn doors at 2:30. Most business take their last customer at closing time, not turn them away if they are already there. My god. The sad thing is I don’t even know why I’m surprised. It’s the IRS, right?

Only if I can rate this place as a 0. We need a better and efficient person to work for a government office. Rude, slow, and mean are what I can say about the lady working at this IRS office.

Person behind the counter spent 30 minutes doing the mail then went on a break. I have been here an hour and still have not received help.

The IRS Taxpayer Assistance Center has been remodeled and updated with some sweet new technology. Gone are the boring days of waiting around to speak face-​to-​face with a stodgy IRS employee. A new flat-​screen TV has been installed so you can watch the 24 hr news channels and get the the latest on the IRS scandal and the Tea Party. Fun!
Instead of speaking in person to an employee, questions are now answered via video conference. You can now be connected to the best person to answer your tax questions, even if they work on the other side of the country!
So come in today and do your civil duty and pay those taxes!

Unfortunately, it was employees at the IRS office in Laguna Niguel who were part of the larger effort to discriminate against Tea Party and Conservative groups applying for 501 (c) 4 status. Everyone talks about the folks in Cincinnati. There should be more press scrutiny of the folks in Laguna Niguel…