CVS pharmacy

I have only been to this store once… and my experience was decent for the most part…
The employee working was really nice. I was early for the movie I was seeing across the street, and decided to get some water and snacks for a much cheaper price.
Later, when I got home and I went to eat the Combos I purchased, they had expired… TWO MONTHS prior. Super bummed. I would have returned it if I lived closer.

I’ve been coming to this pharmacy for many years and I’ve grown fond of the staff and pharmacists. The store is awesome too, I can get a little shopping done while waiting for prescriptions to be filled.

Never has enough stock

Terrible service. I was on hold for 10 minutes for the pharmacy on a Sunday ??? They hung up on me and when I called back, was on hold for another 7 minutes. they transferred me to the front, who awkwardly tried to explain my medication to me by reading the box to me. pharmacists are unprofessional and impersonal

In the continuing saga of inept customer service, I am leaving an update.
In the middle of September, we moved from Laguna Niguel to Aliso Viejo, and after my wife instructed them to xfer my meds, I have had 3 instances where my meds have NOT been transferred, and have been filled at this pharmacy instead of AV.
Today I was in the neighborhood, so dropped in at the Laguna Niguel store to verify that all meds have been transferred over, to which I was assured they had.
I immediately went to the Aliso Viejo store to have a prescription filled, and was advised that they couldn’t, because the meds were on hold at the Laguna Niguel store.
2.5 months, and they still haven’t got their stuff together

The people that work here are incredible! They are super friendly and know me by name! Some of them even know the brand of cigarettes i buy!

I’ve been going to this CVS for the last 6 years or so. EVERYONE who works there is very helpful and sooooooo nice! I’ve never had an issue and they actually remember there frequent customers and engage conversation. Love this CVS!

Employees were friendly enough, and I found what I needed.
The restroom key is chained to a Frisbee over by the pharmacy counter.
no one told me, and i waited by the restroom door for a good seven or eight minutes before giving up and going back to the cashier. pfft
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They have my drugs, toothbrushes, shoelaces, bandages, strange customers, strange employees, and every nic-​nac I never wanted even if it was «as seen on tv».
This location is tucked into the corner of the strip mall right against Crown Valley, behind Chick-​Fil-​A

I wish I could give 0 stars, but I guess 1 will do.
This is more of a warning than a review: DO NOT GET YOUR PRESCRIPTIONS FILLED HERE! My 3 month old needs a polyvitamin drop because she is breastfeeding, we got the prescription filled and it was a brown drop (makes sense, usually I’ve seen vitamin drops that color)… We got it refilled and it was GREEN. she spat up within 5 minutes of taking it and it was a slimy green color. This worried me and my mom, who was going to babysit that night. She decided to call the pharmacy and ask why they gave me a different drop. They told her I had never been there before and this was the first time they’d given me anything so how could it have been brown before… She called me to ask me and I said no that was the only pharmacy I’ve taken her medications to so that wasn’t true, so she called back within 15 minutes of the first call to say we had gotten it filled, to which they replied «well the original manufacturer discontinued the product so we had to go with a new manufacturer» (okay, so why not say that in the first place???)
After I got home that night I decided I’d much rather switch pharmacies than have to watch my daughter spit up this nasty green slime that looked like it was hurting her when she took it and spat it up! (not to mention this is the last straw since they are ridiculously slow, and I always have issues getting my prescriptions filled or refilled)
So I switch to the ralphs on la Paz rd in laguna niguel. I JUST received a phone call from RALPHS saying that they called cvs because what I transferred over to them and what I read to them from the box of drops didnt match up (I told them it was a polyvitamin drop and read them the label of the box) when they contacted cvs they said that there had been a mistake and they’d given me the wrong medication– i picked it up 9 DAYS AGO! you think they’d call ME and tell ME not to give the wrong medication to my 3 month old and her fragile and new immune system. It’s not as if they didn’t have a chance, they kept looking it over and took 20 minutes to give it to me when I picked it up– after I called in the refill 2 days before! They also received two phone calls where they could have reviewed the medication and realize their mistake. I am very upset, thank god I stopped giving it to her after the first dose!