Yanbing Zeng, MD

This office is a damn joke. The office manager /​receptionist (GLORIA) does not have a clue how to manage insurance claims or how to confirm insurance coverage. We were assigned to this doctor/​office as our PCP, yet she is unable to claim coverage and insists that we are responsible for paying the costs because she can’t do her job. Can’t even speak about the doctor because the office manager is too incompetent to allow us to see the doctor. Going back to the insurance company to file a complaint after this.
The best part is on the doc’s website, it says: «We are here to help you maintain your health, not to hassle you about your insurance.»
FYI — That’s a complete and utter lie.

Dr. Zeng is kind and caring. She makes going to the doctor easy. She did all my female check ups so I didn’t have to get referred out to another doctor. She did refer me out for another issue I needed care for. She listens, she asks questions, she cares what you as the patient think. Every interaction I’ve had with her office staff and technicians has been friendly and efficient.

Dr. Zeng is awesome, she always looks after my mother, Anna, thru frequent follow ups on her symptoms and blood work results. Her diagnosis is always spot on. My mom mentioned she has frequent abdominal pain, and she indicated it might be pancreas or gal bladder related. After CT scan and blood work, the diagnosis, it was found she has Gal-​bladder Stone. Her office staff are always friendly, and appointment are frequently available. We highly recommend Dr. Zeng!

Doctor Yanbing Zeng has been our family doctor for a long while now. You get the best medical attention professionally and and after a visit to her Laguna Hills clinic, one call only feel confidently cared with peace of mind. This is one doctor you’d love to see and for any medical help and situation.

The worst experience ever I have had with Dr.
She is so mean, not helpful, it was my first time seeing her as my primary Dr.
And she was like standing in front if me. i asked for referral she refused to give it. I don’t recommend her to any one. I’m gonna change for better Dr for sure.

Fire the bitchy lady who answers the phone.
I called with a basic question, because I was told to contact this doctor by my insurance company. The lady on the phone was rude and impatient. She sighed dramatically like she had something better to do. She seemed so annoyed that she would have to explain something to me. Lady, if you read this, understand that it IS YOUR JOB to deal with people who aren’t familiar with your clerical operation. You don’t have anything better to do. If you can’t be decent to patients who call in, maybe they should stick you in the broom closet until your contract is up.
My advice to all patients is to avoid this doctor until she fires her defective secretary.

Dr. Zeng is a great doctor. I have been going to her for many years along with my daughter. She is always very attentive to our health concerns and assigns the appropriate testing to get down to the issue we may be having. I was having unbearable stomach pains for quite some time and went to see several doctors and specialists with no answers or solutions. I am so thankful that I have found Dr. Zeng because she found the cause for my pains and was able to provide me with proper treatment to eliminate them. Very great and kind doctor! My daughter and I both recommend her!

Hi, I recently went to see Dr. Zeng. I really can’t understand how some gave her bad reviews. She was very concerned for me. I asked her several questions and spoke of my problems and she listened to me and gave me clear answers. I think she is a very caring doctor. She took care of all my needs when no one else would. I would definitely recommend her to my family and friends. The staff was friendly and nice. I didn’t have too long to wait like at other drs I’ve been to. That’s too bad others didn’t feel the same way I did.

I had a horrible experience… The nurse that saw me before the Doctor told me I can only get a physical or get a referral to a specialist. Dr. Zeng couldn’t do both… Also Dr. Zeng didn’t say much… pretty awkward … I felt like she just entered my general information into the computer and didn’t say much else… soooooo disappointed :(don’t waste your time, REALLY :(

Do not waste your time. This is a Horrible Doctor.
Dr. Zeng handles many elderly patients and consists of primarily MSI (medical service initiative) patients. I would hope the county plans to look into her as she was caught charging the insurance when my mother had moved onto another doctor and had not been to her office in over 9 months!
**** This ‘doctor’ went to school at Sichuan, West China Medical University. Ms. Zeng did not learn or practice in the United States. No wonder she never spoke much during visits. I thought she was having a bad day or depressed. It turns out English is not her first language! Don’t expect a lot of dialogue****
Always take your elderly parents to their doctor appointments no matter how independent they prefer to be.
This office is a constant run around, she never deals with the issue that you are there for. As odd as it sounds, all she wants to do — which is totally unrelated to why we are there– is look in her vagina. Every month that we see her we politely decline and ask instead ask for a OBGYN referral. She tries her best swag and informs her with a cheesy snaggle tooth grin, «yearly check up good — I do for you». We understand the importance of a pap smear which is why we then politely decline and ask for specialist, but instead she looks at me like i’m a horrible daughter to decline. I am sorry if a specialist is preferred to deal with reproductive areas and not some fly by night with some weird obsession who does not take, «NO!» for an answer (I guess the Chinese did not get that memo). I know it may be out of sorts for someone within Orange County lines, but, I like to minimize the amount of people that I have looking or sticking things into my vagina. I know not everyone shares the same thoughts or concern but I like quality and then I stick with it. I do not understand why we do not question many of these expected practices more often. She isn’t even an OBGYN… What is with the obsession lady!?!
Continuing on… Each appointment last 10 minutes («maximum appointment ten minute only… ten») and you wait in the ‘waiting room’ approx. 30+ minutes. This office does not care about you and their only concern is with billing ‘techniques’. Her office is made up mostly of MSI recipients and I hear nothing but the same moans and groans over this office doing nothing but being happy to bill the OC tax payer emergency services. Doctors like this would not exist if it were not for MSI. Stop wasting money!!!
As yoda would say…“Stay out of the crotch, you must… yes hmmmm”