White Mechanical, Inc.

Liz, the scheduler, is totally clueless and unprofessional. She lacks the basic skills necessary to understand and rectify the consequences of her mistakes. The kind of consequences that costs business and home owners!
However, White Mechanical techs are awesome and leaders in this industry. They almost lost my business because of Liz.. I am glad I gave them a chance even though Liz messed up.

I just called the company to ask for one of their representatives to come out to my house and give me a proposal for replacing the old units which could be $ 10K-​$ 15K sales opportunity and I was told to pay $ 89 for someone to come out! Business must be good! They just lost a potential sale!

Our A/​C unit stopped working in the middle of the most recent heat wave. The first company came out to take a look, performed a cursory evaluation and concluded that, not only did we need a new A/​C unit, but because of the current refrigeration in the new units, they would also need to replace the furnace at the small cost of $ 11,700. Steve from White mechanical came out, immediately determined that a breaker was part of the problem and I would need to get an electrician to take a look. He suggested I get that done and if that didn’t work, he would send someone to do a complete evaluation. The electrician replaced the breaker, then Charlie came out from White, determined the problem was the compressor and replaced it within 20 minutes. The A/​C unit is working perfectly. I was VERY impressed by the professionalism, honesty and the quality of work and they saved me a LOT of money!!!
White Mechanical made a long term customer

White Mechanical installed our heating and air conditioning unit in our home. We were very impressed with their professionalism and efficiency. They were on time, answered all our questions, and advised us on all our options. We highly recommend White Mechanical and would definitely use them again.

Having written their top recommend review for them, imagine our surprise when we needed them again and they have ppl answering the phone with poor communication skills… English not 1^st language and difficult to understand, and give us a week out during a heat wave. I can’t keep a five star.

Charlie was AMAZING!!!
He was super fast and honest about everything. Will definitely recommend him.
Thanks White Mechanical!

Wow, I can’t believe what this company tried to do. I am deeply insulted by how White Mechanical does their business.
I called them for a swamp cooler leak at our restaurant. Mind you that this is AFTER we already had another company look at the swamp cooler and they advised us that we needed new padding. Their quote was $ 110 (for parts) + labor ($ 85/​hr) + trip fee ($ 55). They couldn’t schedule us that week so I called White Mechanical to see if they can come out sooner.
When I called White Mechanical for the first time, a lady answered and I explained to her the situation. I clearly told her that we needed new padding. She said that she would send someone out that week. Then she asked me for credit card information and I asked her why. She said «just in case». Just in case what? They haven’t even come in to service yet. No company has EVER asked me for credit card BEFORE coming to do the job. When I told her this, she was clearly irritated and said «No, this is very common.» I told her that I wasn’t comfortable with giving out my credit card when I’m simply scheduling for the first service. I said I will pay with a check when the job is done. She sounded very irritated again with an obvious change in her voice tone, but agreed in the end.
The scheduled appointment day came. They were scheduled to come in for 2:30pm. I waited until 4:30pm and nobody showed up. Not a single phone call. I called White Mechanical and they told me that the technician will arrive in 20 minutes. She said the tech was running late because of another job. Really? They couldn’t call me to inform me that he’d be running 2 hours late? The tech finally showed up around 5pm. No apologies for being late. Whatever, I just wanted our cooler fixed asap so I didn’t make a deal out of it.
When the technician finally arrived, he had no padding with him. He took a look at the swamp cooler and noticed a semi-​clogged pipe where the water drips down into the pan. The water coming out from the pipe was dripping a bit to the side into the fan, due to the padding material partially clogging it. It took him literally 30 seconds to poke his little screwdriver in the hole to somewhat clear it. He recommended that we clean the 2 pipes (which are roughly 3 ft long and an inch in diameter). He also recommended that we replace the padding. DUH! that’s what I called them for and clearly explained over the phone. He said he didn’t have anything on him so he’d have to come back to do the job. He then proceeded to charge us $ 99 for «diagnosis fee». At this point, I was a bit upset. I already told them we needed new padding, I didn’t need him to charge me $ 99 to tell me again.
I wrote him a check for $ 99 and asked if this will go towards the actual job. Technician said no and that I should ask White Mechanical if they can apply it towards the repair. He said that he’ll give his recommendation of cleaning the 2 pipes and replacing padding to his company and that I would get a new estimate the next day.
The e-​mail arrived and I was shocked.
Estimate was for (cut and pasted from the e-​mail they sent):
*The unit’s pads have failed. Need to replace.
*Need to clear all water line
*Need to install new water pump.
*Need to clean pan.
*Run test unit
Cost to perform the above work:
One Thousand Nine Hundred and Ninety Five Dollars…$ 1,995.00
What the. Cleaning the pan, I can understand. But where did the «need to install new water pump» come from? The technician NEVER mentioned anything about a new water pump. In fact, the technician didn’t mention anything regarding any water pumps. The company just added that on thinking I’ll pay for it? They didn’t give me an itemized estimate either. I’d like to know how much the parts are and how much each of the job costs. They surely did not mention anything about the first $ 99 «diagnosis fee» going towards the repairs. In this industry, that’s how 99.99% of the companies do business. 0.01% being White Mechanical, since I have never run into a single company that just robs you for «diagnosis fee», especially after I even told them that the swamp cooler needs new padding AND was willing to call them back to actually install the padding. I don’t know how much they are charging for the water pump but are they saying the cleaning a couple of small pipes and the pan costs over $ 1000? The other company that we got an estimate from said the padding costs around $ 110 + labor and $ 55 trip fee. Let’s say it took them 4 hours to install new padding at $ 85/​hr. That’s $ 340 + $ 110 for padding + $ 55 trip fee, for a total of $ 505. I should have known when the lady asked for credit card info on the first call.
Being a business owner myself, I really hate to write bad reviews. White Mechanical clearly crossed the line and I will not get ripped off and stay quiet. You know what, you can take my $ 99, I’ll think of it as a donation. Nice try though. You think people are that dumb? What a shady way of doing business. Jesus Christ.

With a houseful of pets we leave the A/​C on to keep them comfortable in the recent 90+ degree weather. After a long afternoon/​evening out and about Saturday, we came home to a closed up uncomfortable hot box. The motor on our unit had seized. Thank goodness for tile floors and fans, our pets were okay. First thing Monday morning I called and Sarah provided an appointment for a tech to come Wednesday between 12 – 3. Come Wednesday I was running errands about to head home just after 12 when I receive a phone call from our tech Charlie saying he’s at our house. Prompt! Awesome! Charlie checks out our unit, replaces the filter and reports a capacitor needs replacing. Can he fix it now? Yes! The thing looked like a metal bubble about to burst. New filter, new capacitor, and our unit puts out air like an arctic wind! Charlie kindly informed us of their low cost maintenance program that we will most definitely be taking advantage of so this will never happen again! After fears of possibly having to replace our unit or being sold unnecessary parts, labor, or more, it was wonderful to deal with a professional tech from a stand up company that we will definitely use again and refer with confidence.

Had my AC unit go out on saturday night. Was 101 degrees that next day. Called this group on Sunday and they responded which was the first surprise. I was told that someone could get out, at a premium price, but there was a chance parts would not be available, and it would be best for a visit the next day. Given a time of between 9 and 11am. Chris called and said he would be there before 9!!! Wow.. Checks out my 13 year old unit and finds that it needs a simple capacitor! Great price, fantastic service, honest. Highly recommend…

My AC quit working and all I was getting was hot air coming out when the temperature in the house was 87 degrees. My warranty company gave me authorization to find my own resource. Having health issues I was desperate to get help. Called a lot of companies. One came out and left when he had to go on the roof of our condo complex. Steve P. came out. Totally professional and fixed the problem. Fuses had blown. I highly recommend this company and will use them in the future. Thanks Sarah in the office and thank you Steve. You are my heroes.

Our AC was not working properly. Out of the 3 HVAC companies that we called and stopped by our house, they were the only ones to actually try to troubleshoot the issue first rather than simply just offering to sell us on their services.
Steve P. the initial guy who came out was professional and by far the most knowledgeable out of the 3 that came out. The 3 guys who came to work on our house that included replacing out duct and figuring out where the leak as well as repairing it were on time, respectful and professional.
Would definitely use them again if we have further issues.

My A/​C stopped blowing hot air and with the heat, I couldn’t put off fixing it. I was hesitant about who to use since I’d had a couple of bad experiences with other companies in the past. White Mechanical was on the ball. Fast, professional and courteous. They told me the name of the technician who’d be arriving and I even got a call from the tech (Charlie) letting me know his ETA. I will use and always recommend White Mechanical. So glad to have found them.

Steve Pannell is a great truthful, knowledgeable, service /​estimate/​ect. technician. Highly recommended his services.

So we have owned our house for seven years now and have had trouble with our air conditioner the entire time. It has never cooled the house enough and we will run it all day and it will still be 85 degrees upstairs. We had someone (from a different company) come out a couple times to add coolant and service it but they told us we needed to bite the bullet and replace the unit. This never made sense since the unit is ten years old… tops!
Finally we decided this summer after wasting so much energy to replace the unit. I figured we were probably paying more in electricity to run the thing than it would be to but a new one. We have bought a lot of things through Costco such as carpeting three homes and our cars so we figured we would use whoever they have a contract with.
I called and they had someone from White Mechanical call me back. I told the girl about our unit and that we thought we needed to replace it. She was willing to send someone out to help us with the purchase but through the conversation she suggested we have them check our old unit before buying a new one because it may not have been necessary. It would cost us $ 89 but may be worth it. At this point, we have been dying of heat for seven summers so what’s another couple days right?
They were great about getting someone out in a day or two so Damian came out to assess the unit. I explained that we were pretty sure we needed a new unit but felt we ought to have White Mechanical check it out first since they had never been there to work on it. Damian trouble shot the thing for a little bit and found something that could be causing part of the problem but he didn’t give up at that point and call it a victory to get out of there to go home. The guy knew that the issue he found couldn’t be the only issue and there was something in his equipment that was showing the unit was unsteady as far as being able sustain what it should be able to do. He kept working on it to figure out what was wrong. The whole time he kept coming in to give us updates so we knew what he was doing and wasn’t just running up the clock.
After far more of an assessment than I ever would have thought we would have had, Daniel found three different things wrong with our unit. One of which made our unit run really badly and definitely was going to shorten it’s life. I’ll save you the details but during the months we used it we would have to run it for 20 hours straight… it would never shut off at all because it couldn’t cool the house down.
Daniel let us know what his final assessment was and we discussed the options. He was upfront and honest about the fact we could either replace the part and try to get a few more years out of the current unit or buy a new unit altogether. We talked it though and decided it seemed like a good gamble to replace the part even though it was a little pricy yet definitely in line with what it should cost. He was completely clear though that it may not save the unit and cool the whole house down since we had never been able to determine if the unit was even viable. It still seemed like a good option so we scheduled for Daniel to come back out and replace the part.
A week later another hot spell came and we were like «here we go!» waiting to see if it would work. Since Daniel had fixed it it ran fine when it was cool outside but we hadn’t really fully tested the unit yet. We turned it on and it not only worked, it cooled the whole house in 104 degree heat!!! This is literally the first time since we bought our house seven years ago that our AC worked right. It cycled on and off the way it was supposed to and only ran maybe 10% of the time of what it did before it was fixed.
One thing is for sure, when this AC finally dies White Mechanical is going to be who we call to get a new one… no joke! It’s always hard when you have to fully trust someone to fix something you don’t have a lot of knowledge about so this was an amazing experience for us!

This company was excellent. I originally had a company called Marina Air — dont use them! tell me there was nothing wrong with my AC when I was getting practically no air in my upstairs bedroom. The technician, Damien, from White Mechanical examined my attic and found leaks in the duct work and another duct that was blowing air into the wall, which he fixed. He took the time to explain how everything worked from the furnace to the unit and was very detailed and really seemed to enjoy his work. There pricing is very good as well.
Nice to see that there are companies out there that do things the right way and care about customers!

STAY AWAY FROM THIS DISHONEST AND RIP OFF COMPANY !
This is the story :
My property Manager help me find them to fix the AC. I have asked about the cost via email and over the phone thought my property manager, she said not until they come and diagnose it
The next day someone from White Mechanical came into my office and said he need to go up the roof. Then he left for a while and came back in saying he won’t be able to do the repair at the moment since he need the parts.
when I asked him how much? he said: «I will send you the bill later «
After he went back, they send me the proposal for fixing the AC close to $ 700 .
The parts need to be replaced includes Motor, Fan Blades, etc
I’m totally shocked by their proposal.
Luckily I found REDLINE Mechanical for a better pricing.
BASED on White Mechanical proposal it will cost $ 150 less.
AND GUESS WHAT.
Yesterday, when REDLINE came for the repair, the fan blade IS NOT BROKEN, the replacement motor was only $ 26, and NO OTHER MAJOR ISSUE was found, NOTHING like what this White Mechanical proposal say !
It was fixed with ONLY $ 120 for everything plus 1 year warranty included !
NOW that the service is done,
Let’s talk about the BILL from White Mechanical.
I received a bill from them for $ 294. They Claim a 3 hours Job for $ 84/​per hour +trip time etc.
First of all, I SERIOUSLY don’t think they had been working for 3 hours !
Secondly, all along they refused to state the price. Not even when I ask before they started on the diagnosis nor when he was leaving. They just say «I’ll send you the bill later»
Third, I was NEVER told they charge by the hour and not by the job. If I knew, I would have checked the time when he came in and the time when he left. And the most interesting thing is. the guy didn’t show me any paper to sign for their time and work.

These guys and Damon were so great, I’m mad at myself for talking so long to give them a good review.
There was something weird with our heat was not working (and ac not well) and Damon came out. He could have told me the system was shot and I would have bought a new one, but he said I had a good unit and figured out how to fix easily. Replaced some vital components and preventive pieces over next week, and now I feel like I don’t have to worry about future things for awhile (and them watching it).
Hard to find companies who don’t try to make the bill as high as possible and get the most knowledgeable staff and best service. Thanks Damon and the girl (forgot name) at office who was so helpful.

My A/​C went down over the weekend. I had worked with another HVAC company that is listed on my A/​C unit but after Unilocaling them, I decided I might look for another local company.
White Mechanical seemed to have a very high rating and overall good reviews. I made an appointment and Damian confirmed that he was on his way. He was happy to explain to me exactly what he was doing at every stage and I learned a lot about my unit while he did it, including periodic care and some simple troubleshooting items. How many service individuals actually jog to their truck to get tools or materials? Honestly? He did a lot of jogging… thankfully, he was parked nearby, but he could have milked the time if he wanted to.
In the end, it took an hour, a few pounds of freon and a new capacitor. He absolutely would not finish the job until he was satisfied that the unit was working to his satisfaction! Thank you Damian! If you’re not satisfied, I’m not satisfied.
What could have been an expensive repair or even an upsale was an efficient, professional and inexpensive service call. This is who I will use now for my HVAC needs.
I have no negative observations. Well done!

My Furnace stopped working about a week ago, just stop blowing hot air. I had a different company come out and said either I pay half of what a new unit would cost to repair it, or just replace the whole thing.
I then called White Mechanical for a second opinion. The repair tech that came over, I think his name was Damian, was on time and fixed the issue super quick. It appears the first company was just trying to up-​sell me. White’s repair tech was way better, he explained to me a lot about how the whole system works in the short time he was here so I understood what caused the problem. He also explained what things I should look out for to recognize some other common problems that I did not even know existed.
I appreciate the honesty I received. My heater and A/​C is about 25 years old, so I know I will need to replace it sometime soon, I’ll make sure white will be first on my list of people to call first.
–BL

Steve did a great job replacing an ignition switch on my heater! First off, I received same day service, he called before hand and did a thorough inspection. He identified the issue, explained the options and replaced the switch. And, most importantly, he stuck around to adequately test it under a few conditions.
I’m super happy to have found my heater/​AC company and Steve certainly did a wonderful job.