West Coast Appliance Repair

OMG! Such a pleasent day! Right on Valentine day my Thermador oven broke, and I have a party for 40 people. My luck!!! Of course I start to panic. Sunday and holiday! you can just imagine! I called first two company’s — they don’t even answer the phone, then i came across West Coast appliance company, Linda answered the phone, scheduled me between 10 – 1 pm. Serge came and saved me!!! He has that oven rhermostat in his truckand it was done in one hour. Thermador oven is very expensive, so I expected that the repair is not going to be chip, it was very reasonable and I didn’t have to get a new one:))))
Thank you, thank you, thank you Serge and Wes tCoast Appliance repair! it’s turned out to be a very good Valentine’s Day!

I requested for my washer and dryer to be fixed. The technician came out and fixed it within reasonable time and did an outstanding job. He was very pleasant as well. Great service. Would definitely use again.

We called them to repair our stackable washer (Maytag). The Timer needed replacement, the part costs $ 109.00 and they charged $ 219.99. Also they charged $ 192.00 for one hour of service. So to replace one timer was $ 428.00. Really? The technician Dave was nice to my mother (90 yo) then, in my opinion really over charged her and took advantage of her. If you decide to use this company I would get their rates first $ 192 for a tech is a little pricey per hour, actually he was there only 50 minutes. He did a good job and the machine works, but I have a hard time with people that go into Laguna Woods and charge these rates. The elderly often get taken advantage of, and in this case, I think she got reamed. So, to all those who read this, be careful and watch your wallet.

When I called this company today, I was given two options: either book an appointment for $ 35, or go somewhere else. I had several questions I wanted to ask pertaining to their experience, what I should expect based on other customers with similar issues, etc. I couldn’t even get past the appointment scheduler — who told me there was no one (ever) that I could speak with, unless they came to my house to talk. No owner of the company, no technical person, no cell phone number, etc. Just book an appointment for $ 35, or go somewhere else.
I guess I am going somewhere else.

Hi, I have had you out to my house several times to fix my washer and dryer. I’ve been very pleased with your work. On Sept 29^th at 5:40 pm I called because my agitator was slipping. I asked if I could speak to a repair person to see if it was a reasonable thing to fix of should I just get a new machine. I was told I could not speak to a repair person, the woman answering the phone couldn’t tell me and no one could even call me back. The only way to find out would be to schedule a $ 35 repair call. The woman was actually kind of rude about it. I’m disappointed and have taken my business elsewhere. Incidentally the new company I chose was not only able to answer my questions but gave me an estimate over the phone and make the repair within 24 hours.

Very efficient quick and fixed our fridge /​I had another company out before and he went straight to the problem — thank you west coast !

Had to call West Coast because my refrigerator went out after having it repaired for a damaged power cord on Friday, 4÷17÷14. Vlad who came out and did the work took care of everything. He was very clean, very professional and friendly. He explained to my wife and I what we would need to do to keep it running properly but because of the age of the refrigerator it we would eventually want to get a new one. Would definitely use this company again and recommend to others.