The Lighting Gallery

Professional in sales delivery and installation.
No complaints. There was an issue that surfaced and the owner took care of it immediately to the customer’s complete satisfaction.

Nice service, but small selection and pricey.
Searching all the lighting stores in the area we stopped here and there was really not too much to see.
Seems like more of a place for repairs of installation or if you would like to order something which I did not, I wanted to pick up a few chandeliers to take home right away.
Nothing struck my fancy and the prices were too high for what they had.

Love it here. Best help and knowledge. Stop by and they will take the best care of you!

Lighting can be extremely complicated; styles, colors, heights, lumens, model numbers, Kelvin color temperature, subjects to be lighted, etc… I’ve found that paying internet prices with top quality service, installation and guarantees is very, very difficult to find. Keep up the good work.

Dropped off a chandelier for an estimate (rewire /​check & repair sockets /​rehang crystals /​installation). Three weeks later, I had not even received a telephone call. I called the shop, and was advised that their regular repairman was on an extended vacation, but was told the owner would take a look at it, and they would get back to me. Another two weeks went by, and yet again, no return call. I contacted the shop again, and mentioned that it had now been six weeks since I originally brought in the chandelier, and still no estimate. I again heard the excuse about their repairman being on vacation. I was told I would receive a call the following day, with the estimate. Nothing. One week later, I went back to the shop, they still did not have an estimate ready, and with great frustration, picked up my chandelier and left. What a waste of my time!!! I would not recommend this shop to anyone, for repairs or purchases! Their customer service (actually, there literally was NO customer service) was deplorable. Stay away from this business!!! Buyer beware!!!

Too bad it isn’t possible to give a negative score. Take the horrid experiences of the other reviewers and double it. Glen had NO product knowledge, ordered the wrong things order took so long that I lost my electrician to another job and got delayed a month. Then when he returned, wrong items and missing items caused me to have to return to the store 4 times while I am paying him by the hour. Parts I had paid for were not in the box. There were 10 switches and NO outlets at all. Customer service was non existent and as noted by other reviewers, there was no sense that they cared about the chaos they caused. They called the police on me for being so angry and upset in their store. One of the worst experiences of my life. And to top it off, Glen’s body odor made me gag.
Home Depot and Lowes both have the items IN STOCK I later found out and for cheaper. Going to a lighting «specialist» caused unnecessary delays, errors and angst.

Buyer Beware! If you want to wait four months for your order, this is the place for you. They are friendly and helpful when you order but the customer service after that is not good. We waited for months for our pendant lights and when they finally came in they were not what we ordered. After being promised a rush on the lights, it still took close to two months to get them.

I ordered some lighting pendants over a month ago. They came in this week but apparently they got damaged. Their prices are a bit high but they had the pendants that I liked. I will probably look elsewhere the next time I need lighting.

A+service from Glen Rocheleau. I came to The Lighting Gallery in search of a bathroom fixture, a celling fan and spotlights for my living room celling. I told Glen that I needed the fixtures on a rush basis. Glen found me the perfect fixtures and when what I originally wanted was unavailable quickly, he worked tirelessly to find me a great alternative. I will shop my Glen for all of my future lighting needs.

Ernie and Dana are awesome. Thank you so much. We looked in all OC for a fixture that our contractor broke and no one had it but them. Definitely you got a client for life!

These guys are one of the best. Ernie is awesome. Go see Jeff, John or Jessica. They will certainly take care of you with excellent level of service on everything. Came in looking for replacement parts for a light we bought ages ago and found out why they say the proof is in the pudding… Totally taken care of like I bought it today… Try getting ANYBODYs attention for replacement parts at a typical lighting store.

If i could’ve given this store 0 stars i would’ve! No wonder the reviews are so bad. My experience with this store has been horrible!!! They have the worst level of customer service, never call you back and you have to keep calling to check the status of your order, I ended up canceling my order and getting a refund after they failed to deliver or even give me a call after one month of placing my order! Stay away from this store, Lamps plus has the same merchandise and so much more professional!

If we could give this place no star, we would. We spent over $ 2,000 on custom lights and were promised that they would be delivered in 3 weeks. As other reviewers said, they never bothered to call when it was past the delivery time. We had to keep making the calls and they don’t bother to call you back either. Our whole house was done remodeling, except the holes in the ceiling and on the walls for the missing lights. We will never step in that store ever again.

Salesmanship was excellent in helping us select the fixtures we wanted. We were there on a Saturday and told our lights would be in that following Wednesday and ready for pickup that same day. 3 weeks later, we picked up our lights. What made it even more frustrating was that I had to initiate all of the follow up AND not once over the course of the multiple calls and visits to the store did anyone sound even remotely apologetic for the delay, miscommunication, misunderstanding or whatever the explanation might be. By contrast, the customer service and follow up from the Lamps Plus right there also on Furniture Row was superb. The items we received are as expected.

Before contracting for installation make sure to check the CSLB website (Contractors State License Board) to make sure their license is in good standing (look under Coastal Moods). I contracted with them & found out later that it was suspended. THIS IS AGAINST THE LAW. I was told my installation of some simple can & LED lights would take 2 days, after 6 weeks the job was still not done so I fired them.

They do have some beautiful lighting in this place and yes, the prices are high. A small wall lamp or small outdoor lantern for $ 500 – 700? I’ve been in there several times and on 2 different occasions they said they’d email me the lamp info but they only followed through once. I believe this place is owned by a married couple, who I would expect to provide great customer service since it’s privately owned, but whenever I’ve been there, the staff is glued to their computers and even when they greet you with a «hello», their eyes are glued to the monitor. Having them print something from their computers is a waiting game. After they print a tiny photo of their product, they still have to handwrite the pertinent info by referring back to the hard copy catalogue. Lamps Plus is a short distance down and they print out a large photo of the product with detailed info in less than a minute. From the time I tell Lighting Gallery that I’m interested in a particular light and want more info, it must have taken them 25 mins. to give it to me and that’s why the next time I asked them to email it to me and that’s when I didn’t receive anything. They did email me once and it came several days later and the same thing, tiny photo where I couldn’t even identify it was what I saw and no info. Maybe they need to be more computer savvy. After the last time I was there (wk ago), I decided I am not returning again because of their lack of business orgaization. It’s a shame because they have nice products and I’m sure they mean well but so wrapped up in what they are doing that they lack making a customer feel welcome.

Really neat lights. Friendly service. Just wayyyy over my budget for a lighting store. This is a very high-​end lighting store.

Great help with selection. Lousy on delivery.
The salesman was fantastic in helping me select this right lighting! I was told that the fixtures would arrive in two weeks. Two and a half weeks later, I called for a status update and was told they would be shipping either that day or the next. The following week I called and was told they hadn’t shipped yet because they were trying to combine orders so that the store wouldn’t have to pay shipping. I was also told that my fixtures should arrive next week — over a month after I ordered them. We’ll see when I actually get them…

Ok first of all, these other 2 reviews sound fake.
My mom purchased a light fixture from this store. They said they would either order the light and it would take 2 weeks, or we could buy the floor model. They refused to give us a discount off the floor model so my mom asked them to order it. She also asked for installation and the man replied that in 2 weeks they would call her when the light came in and then set up the installation. They never called. So after 2 weeks she called them and a man on the phone said the fixture hadn’t arrived and since it was coming from Las Vegas, it would take a while. (We could have walked to Vegas and back by then) She called again a week later and the man said it had arrived and set up a date to install. On the day of the installation, they never showed up. They also never called to apologize or set a new date. We went to the store, now a month since purchase, and asked to just have the fixture and get our own electrician to install it. They apologized, and gave us the fixture.
The reason this bothers me so much is that both of my parents are legally blind. They really needed that light installed so they could see better in the house they just moved into. Senior citizens should not have to wait a month for a light so they can live more comfortably. They were forced to buy a standing lamp to use while waiting for the fixture that never came and therefore, because of this store’s lack of integrity, had to spend more money. Luckily, no one tripped or fell and got hurt, or I would not have been so nice. Shame on this store for it’s customer service and integrity.

They have amazing lights and great prices, I wanted to get all of them, I would suggest this place to anybody who is remodeling or wanting to stay green, they do solar!!!