Service King Collision Repair of Laguna Hills

It was only one thing that this review went from a 5 to 3 stars. Everyone there was nice, they fixed my car, but I felt inconvenienced when I was given the call for pickup. I had last talked to service king on a Wednesday morning and they said they would have my car done by the end of the week. By Friday afternoon I still had not heard anything, so I figured if they were open Saturday it would be then, or maybe Monday. I got a phone call at 4:55 on Friday, just after finishing putting dye on my hair and my toddler was finally falling asleep for his nap. Service King told me my car was done and needed to be picked up by 6pm. I explained I wasn’t really ready to run out the door, so they said «no problem, come get it tomorrow.» I said that the insurance that was paying had told me I could not go beyond the time the car was being fixed or I would be charged for the rental car. the response from service King was, «oh Ya, then you need to get it today or you will be charged for any additional charges.» So I had to make a mad dash to rinse the dye, lug my three year old out the door, and speed there during rush hour to get there in an hour.

I had a great experience at Service King and would recommend them to anyone looking to get auto body work done after my car had been keyed. The staff there is very friendly and they keep you up to date with what’s going on with your vehicle through text message updates. What really impressed me was the service that Jesse provided. He got my car to me a day early by staying late the night before to get the finishing touches complete. He called after hours and left me a voicemail with his cell so I could head over and pick up the car.
If you’re looking for a quality shop with excellent Service, go give Service King your business, based on my experience you won’t regret it.

Went here for a quote. All they were doing is asking for insurance info. I repeated myself to them to just give me a quote on fixing what they see and they kept refusing to do so. I cannot speak to the quality of their work as they did not seem interested in doing the work for me. Would definitely not recommend from a customer service stand point.

Needed some touch up paint for my car and not only did Jesse help but he far exceeded all expectations. He buffed the spot on the car while I waited for touch up paint. Best customer service I’ve ever experienced at a auto body shop. Thanks Jesse, incredible experience! 5 stars!

Had an excellent interaction with Jesse getting an inspection on my damaged bumper. Far and away the most efficient and positive customer service at an auto body shop I have received. Thanks a ton Jesse, you’re incredibly skilled at your craft!

Jesse was awesome. This place is awesome. Very professional and helpful. We received daily text updates and car was finished 3 days early. We requested a finish day Monday. They had it done Friday afternoon. Highly recommend.

This truly was as good as it gets! Of course the car looked great, even got some damage fixed that was not part of the original accident. Stephanie and Danielle were great. They actually finished the car one day early… that never happens at body shops! All along the way, Danielle and Stephanie would call and give me updates, coordinate with my insurance, and the text notifications were super nice (as the car moves through their shop, you get text notifications Ex: «out of paint shop»). Hopefully I don’t get involved in another accident (insurance companies are a nightmare), but if I do I will definitely go back the Service King.
PS: I am pretty nit-​picky about body work. All of the lines where the doors line up were perfect, paint match is perfect, and the car was delivered to me in show quality inside and out!
Cheers,
Jesse

Dan Butler was informative, courteous, and kept me updated during the repairs being done to my vehicle. I highly recommend this location for its efficiency and its workers courteous and thoughtful manner.

If highly buffed floors, shiny windows and a near perfect ambient temperature in an auto repair waiting room are important to you, then I wholeheartedly recommend this facility. But if you refused to be duped by the glitter and perpetual grins of specious sales personnel, perhaps you should seek competency elsewhere. Despite a relatively straightforward «fender bender» type of body damage, the estimator seemed unable (and at times unwilling) to complete an estimate, e.g., getting on his knees to ascertain concealed damage. Despite the compounding fact that my vehicle is one of the oldest and respected European marques around, he claimed he didn’t have the «specs» for it, and couldn’t complete an estimate. (I was told over the phone that an estimate «was no problem»; which promise lured me to the facility.) When I told him I was in possession of the actual dealer/​professional type of estimating book for the vehicle could he complete the estimate then? After a brief huddle with his manager he assured me he could. Returning a few days later, professional estimating materials in hand, I presented them to the estimator. After an interminable wait I was informed that while the estimating materials were inclusive and otherwise professional, they didn’t know «where to obtain the parts». Flabbergasted, I recommend several dealers, including a specialty warehouse. But they refused to complete the estimate, despite REPEATED assurances they could! NB: throughout this second ordeal (which consumed nearly 40 minutes) I had noticed an elderly lady patiently waiting on one of the many comfortable chairs. I also noticed she was taking increasing notice of my frustrating discourse with the sales personnel. When someone in the office finally approached and spoke to her she stood up (perhaps emboldened) and proclaimed «that’s what you told me two hours ago». And in acquiescence, she gave me a wink and a nod.

I have used these guys twice. The second time I got stuck waiting for a part for the repair. Chris was all over it. Called all the time and texted with updates. The picked up the overage on the rental car as I was waiting. Could not have asked for better service.

This is the second time I had my car repaired here. Stephanie was a pleasure to work with, as she was the first time I had my car repaired. I wouldn’t hesitate to recommend Service King Laguna Hills to anyone. Everyone in the shop is helpful and friendly.

About a year ago, both my Mini Cooper and BMW suffered damage in one week! Following the advice of my insurance agent, I took both cars to Service King. I’m glad I did. The cars were promptly and expertly repaired. Anton, the service manager, and the staff in general were a pleasure to work with, i.e. great service. Last week, I had another issue. Anton remembered me and once again provided over the top service. I give Service King my highest recommendation. The establishment is perfectly named.

Got into an accident and I went through Mercury insurance. This service King was the closest recommended body shop for me to drop my car off at. Jesse was very upfront and prompt about our estimate and estimated time the car would be at the shop. I got my car back and it feels like it never got into an accident. I recommend this body shop to anyone looking to get a ¹⁰⁄₁₀ job done to their car. The team here really puts the satisfaction of their customers as their top priority.

At the beginning I was ready to be disappointed and upset, ready to write a negative review, but the service here turned it around and now I’m quite happy for what they did my car.
Jesse was really helpful and they went out of their way to get my car ready sooner than promised. I always took my car to the dealership and was hesitant with an independent service shop but they’ve totally changed my thinking.

Amazing experience! I took my ’03 T-​Bird in for an estimate. A guy side-​swiped me on the freeway yesterday — two panels scraped. Jesse looked at it. «Let my guy in the shop see what he can do.» Twenty minutes later Jesse pulled my car up in front. «It’s done.» The scrape was not deep. He buffed out the clear-​coat and waxed it. Not a hint of what I was sure would require at least a two-​panel re-​paint. «How much?» I asked. «No charge,» he replied. No charge? Who does that anymore?
These guys are great. Customer for life here.
Mike Cannon
Laguna Hills

My insurance company referred me to this auto shop, it was no wonder Service King was on the top of their list. Jesse Gutierrez was amazing, his customer service was superb. I thought I was at the Nordstrom store instead of an Auto Repair shop. What an incredible experience!!!

Service Kings did an awesome job on my 2013 Optima! My car was done when it was promised and came back looking like it had never been in an accident. They set you up with a rental car and make the whole process so quick, and almost effortless. I worked with Jesse, but the whole staff was great!

Don’t go for a short cut or other quick fixes! These people are very professional and will listen and work with you. Thx to all the staff especially Jessy and Sarah.

Very accommodating and excellent customer service
Friendly staff
Finished my car a day early!

THIS IS THE FORMER «AUTOBODY BY CALDWELL». The name on the building has been changed, but thankfully, ALL the same people are still there. It’s the PEOPLE that make a business, NOT the name. And these people are the finest in their trade, especially my service writer, Jesse Gutierrez.
Since my first encounter with the people at Autobody by Caldwell (ABC), now Service King, I (we) have had nothing but positive things to say about them. Service Writers ‘BJ’ and now Jesse have always gone above and beyond the call of duty to make sure our repairs are done the way they are supposed to be done –and ON TIME! Please take the time to read the review of my experiences at ABC at this link:
You might need to Copy & Paste this ‘Link’ into your Browser. Plus, it is a bit long, but I feel it will be worth your time.
Since that initial experience, I have had two other reasons to need their services:
1) Just before the change to Service King: To warranty their work on the 2009 Civic Si: I asked them to look at a suspension noise that my Civic had begun making fully TWO YEARS after they had done the repair on that car. They looked at it, determined that it MIGHT have been their fault and took care of the problem completely, requiring the purchase of some new parts — and did not charge me a single penny!
2) Just after the name change: To repair to my wife’s 2009 Accord. It was side swiped in a parking lot incident. I am very happy to report that we received the same stellar service we have always received from these fine people! The car was delivered to us on time and perfectly repaired. Kudos to you AGAIN Jesse! You are the BEST!
My wife and I have referred at least a DOZEN people to ABC (SK) over the last 2−½ years, and every one of them has had the same positive experience when their cars were repaired there.
In all my years (I am now 65) of dealing with many, many businesses, I have never been so continuously impressed over time. These people are just incredible beyond words! This is why ABC was at the very TOP (#1) of AAA’s Recommended Body Shops for the last decade! This list is compiled based on Reviews from AAA’s Policy Holders, not AAA themselves. I am confident that the SK name will be there in short order as well. Truthfully, you are doing YOURSELF a disservice if you use anyone else.
BTW: I do not work for them and I am not getting paid for this. I am just the sort of person that feels excellence should be recognized appropriately, and this is the proper place to do that these days. If you have questions, feel free to post them here and I will be happy to answer them for you. However, I might not see your post for a while, so be patient.
GDog