FedEx Office Print & Ship Center

This is my go-​to FedEx location when I need to ship anything out. Mostly because it’s convenient but they’re also pretty quick here. However, today one of the workers went above and beyond when my keys fell in the most random, unreachable place. He spent at least 10 minutes trying to get my keys out using a tube and tape. I really appreciated it! He had my keys out by the time I was done with my transaction. My hero!

These guys are amazing! I had my wedding invitations printed here and they saved me a lot of embarrassment by noticing a spelling mistake. Great customer service! I will certainly be using them again to print programs.

I make company presentations all the time and like anyone else always do it last minute so I show up at this office 20 minutes before meeting my clients in these guys make my presentations spiral-​bound in 10 minutes they are exceptional always there to help you

Great experience, and it was all due to Salena. I didn’t know how long my visit would be, but she made it so quick and easy. First time here and I can tell she’s a great asset to this location. Thanks again Salena!

Very pleased with the customer service at this location. Came back to store with a delivery arrival concern, young lady at counter quickly looked up information for me. Double checked, explained clearly what the possible problem was, provided a service number I could call and went above and beyond to put me at ease.
Sadly my package that was Suppose to be in VA on Wednesday, was only in New Mexico 1600 miles short of it’s destination. But local branch has no control of that. I still like the service I get here and prices are OK.

This location saved my life. It was Sunday and I needed to ship something before I went out of town. Of all the shipping places I checked online, this was the only one open in my area. On top of that, the person who helped me was so great. She was kind and courteous.

GREAT customer service. I called in and explained that I needed a print job done for my work asap. I called around 12:00, submitted my invitation to be printed and was told I would be able to pick up my order at 4:30. I received a call LESS THAN AN HOUR LATER! My order was complete. Brittany was very helpful. Couldn’t be happier with my experience here.

Try to get help and never received it waited for over 20 minutes and he never bothered to come over want go back again deserve hello

Terrible! The lady at the shipping counter goes out of her way to break balls. She is slow and rude, obviously hates her job. Don’t package your own shipment because no matter how good your box looks, it won’t be good enough for her! Even the post office is less painful!

Hmmm this Kinko’s wouldn’t be my first choice considering they botched up on a large order.
We had called in the daytime asking if they can handle a rush print job to create giant checks for an event that night.
Daytime female staff seemed reluctant to accept it but once she did, she assured us that it’ll be complete by 7 PM. It was cutting it close for us since the presentation of the checks was 8 PM but we tried anyway.
Our order was so large that we had to split the check creations between 2 different Kinko’s. This Laguna Hills location and the Mission Viejo location.
We had to call in multiple times throughout the day to check-​in, and each time there was an excuse that pushed the order time back. (The printer software stalled temporarily, this or that broke but it’s fixed now etc)
Very frustrating.
When we got there at 7 PM (even though they didn’t call yet for us to pick it up), they only had HALF of the order job done. HALF???
Nighttime staff apologized and laid the blame on daytime staff that they had broken the printer for an hour by sending all the files to it at once which stalled the whole machine.
It takes 3 – 4 minutes to print each giant check and some extra time to cut and mount on foam board.
We had to deliver the first half of the checks to the event, and then came back to wait around for the 2^nd half. 9 checks left and they still weren’t done at 9:30 PM at which point, the event had ended and there was no use to waiting anymore.
From a 7 PM promise time, to 9:30 PM and it wasn’t even done yet.
Yea this location has lost our future giant check orders.

I’ve done a few printing jobs here in the last few months and the customer service is always excellent! Very friendly and knowledgeable staff. They definitely made my printing jobs quick and easy! Thanks again!

I have had emergency jobs 2 times and Taylor does not fail to come thru for me, I LOVE this place!

Wow, I really just had one of the best customer service experiences of my life. I am not one to give 5 stars to any business unless it’s truly earned and having said that, I wish I could give 6 stars!
Thank you MATT for going above and beyond. You can bet that have a customer for life!

Thank you for the best service ever. Collin, who served me, could not have been nicer and any more pleasant! He answered all my questions about my package shipment.

Love this place!!! The staff are helpful and friendly. I get in and out of their shop in record time. It is clean and well stocked with office supplies available for me to use, especially packing tape when I need a little more to get my box where it is going. We ship everything from envelopes to bicycle boxes and they always get the job done. Thanks especially to Orlando and Larry.

Been going here for over 3 years for all my company needs. Honestly never been let down. They do my vinyl banners, stickers, retractible signs… etc. They made all the stickers on our company trucks. Years later still looks perfect. Matt is who I usually deal with. Very smart, helpful and always gets back to you. Will continue to use this location even if I relocate further away. Other notes: they are busy often (which is a good sign) so be prepared to wait a few minutes. There service center calls a day or two after asking how the job was completed. Thats redundant because they ask you when you pick up your order.

FedEx Office is essential to a telecommuter like me. They’re like the mailroom or the copy area that I don’t have at home… and with real, live people.
It’s really great when they say ‘welcome’ and then are super helpful. (This might be a south county thing… I got the same notable peppyness from both a Starbucks and McDonald’s in SJC).
It’s located on a corner wafting of local eats. Parking is tight but every thing else about this place is lovable.

I e-​mail all my careplans to Fedex/​Kinkos in Laguna Hill even though I’ve since then moved to Costa Mesa. But good service like good food is worth the drive. And Matt who prints them always does a great job and doesn’t mind trouble shooting. It’s Definitely nice when things go according to plan.

My original review of this particular location is still thumbs up, I just wanted to acknowledge something I saw the other day…
‘Went by the store to run a few prints and saw a rather peculiar poster in the window: «KINKOS INSIDE»
WTH?! The name change went as follows after the FedEx purchase a few years ago: Kinkos to FedEx Kinkos to FedEx Office
I wonder who was the corporate genius that dropped Kinkos from the name and renamed it FedEx Office. You don’t have to be a marketing brainiac to know the branding power that «Kinkos» carries with it… It’s huge. It’s been referenced in cartoons, movies, and even skits. (i.e. — Chapelle Show, Popcopy) People associate 24 hour copy centers with Kinkos. Well, at least they used to, not anymore.
A big thank you to small corporate thinking.
I asked one of the team members about the «KINKOS INSIDE» poster in the window. It appears since the name change to FedEx Office, people have been driving right by, completely missing the location. How’s that for irony…
Spend millions of dollars to change the company name yet again from FedEx Kinkos to FedEx Office only to put a $ 5 paper sign in the window that says «KINKOS INSIDE.» To call it lame would be an insult to lamers… ‘Just when you thought the bar of idiocracy could not be dropped any lower, along comes FedEx Office. (sigh)
The irony of corporate bad decisions.
«KINKOS INSIDE» — You gotta be kidding… (See uploaded photo)
Poster —
— Aloha
Food: n/​a
Ambiance: 3
Service: 5
Value: 4

The people at this Kinkos always go out of their way to come through for my unreasonably last-​minute requests. They’ve saved me on multiple occasions.