Sunglass Gallery

Thanks so much for the special treatment. My daughter brought me in here for my birthday gift of my Prada sunglasses. The staff was so attentive at finding us the perfect glasses. Will be recommending you to all our friends and family

A huge shout out to Katie for her incredible customer service skills! There I was out of my area when the nosepiece on my Maui Jim sunglasses fell off. Tried wearing them and it wasn’t comfortable so popped into Sunglass Gallery for what I hoped would be a quick repair.
Katie was so helpful. She looked at my glasses, got a replacement piece and told me the cost. Right before I paid she remember that my brand of sunglasses have free lifetime replacement of these pieces. I had no idea! I really appreciated her honestly and her assistance.
Sunglass Gallery will be my first choice for sunglasses when I’m in the area and in need.
Highly recommend!

My daughter and I received excellent service at Sunglass Gallery today. The staff was extremely helpful and spent a great deal of time finding the right shape and fit for each of us. They were very patient with my daughter who changed her mind several times and needed multiple adjustments to get the right fit. We were extremely impressed. We will definitely be back next time we are in town.

I had been on a mission to find a pair of sunglasses my favorite actress was wearing in a new movie. I took a few screenshots of the scene where she is wearing them and Alma pointed me the right direction very quickly! Knowledgable on her inventory and was a doll to work with!
Alma, thank you so much for going above and beyond for my hubby and I! I’m loving my new Tom Ford sunglasses!

I was very happy with the service I received. There were so many sunglasses to look at, but John helped me find the perfect pair! In fact, I ended up loving the first pair he gave me. I tried some others but none were as good as the first pair. I recommend this store to costumers looking for great service.

I won’t go anywhere else for sunglasses!
I’ve bought mine here for the past ten years, the owner is very reputable and fair. You can test the glasses by looking at one of the finest beaches in the world, not in a dark mall for crying out loud!!! Must cost an arm and a leg for rent, yet his prices are very competitive. Customer for life! Thanks.

Worst customer experience. First we decided on a pair and when we were ready to purchase and pay our saleswoman walked away and serviced another customer for 20 min. Now, we’ve been waiting over 2 weeks for the glasses to arrive — we’ve called twice. First time, they said they were closing and to call back the next day (it was 6:45 and they close at 7!!!) then, we DID call back the next day and they said that the woman that would look it up was gone and to call back again. Finally, we got an answer and it was that the order couldn’t be filled as it was out of stock!!! Would have been nice to know a long time ago… Awful customer experience and don’t recommend coming here if you want good follow up on your purchase.

Great service. The staff are all very helpful and sincere, if you don’t need something name brand they’re just as happy to sell you something affordable. I told them I was looking for something I wouldn’t worry about losing and they not only found me a great pair for 20 bucks, they sold them as if they were Ray-​Bans, they even cleaned them and included a lens cloth for me. I’d also bought a pair that ended up cracking and Elma (hope I spelled it right) helped me exchange them no questions asked. Great local business in Laguna.

The Sunglass Gallery has excellent customer service, I purchased a pair of sunglasses a year ago and they fully stand by the products. They even helped with a pair of sunglasses that I did not purchase from them with adjustments and frame adjustments. When it came to the pair that I purchased there, they went over the top to make sure that I am completely satisfied. Austin was professional and cares about the clientele.

BUYER’S REMORSE!!!
My husband and I both went into Sunglass Gallery last Saturday. Mickelle helped us. My husband picked out a pair of Maui Jim glasses for himself that he is very happy about. We were both very adamant and emphasized that I needed the most scratch-​resistant lenses possible. Mickelle suggested that if I have a tendency to scratch lenses that glass lenses would be the best for me.
Based on her recommendation, we both insisted on a model that had glass lenses. With Mickelle’s help, I chose the Maui Jim Kalena frames. Mickelle assured us the Kalena’s had glass lenses. 2 days later as I was cleaning my lenses I noticed how lightweight they felt. I called the store to verify they were in fact glass because they seemed to be too light. I spoke to Mickelle and Austin on Monday and they both verified the lenses were not glass and told me that she had made a mistake. They said I could return them based on her mistake to make an exchange. Today I went to the store to make an exchange for glass lenses and Joy the sales lady refused to take the return or help with any exchange as promised by Michelle and Austin. She claimed my new Maui Jim glasses had a scratch. I wore them out of the store as soon as I paid for them and for maybe about an hour after that. As soon as I realized that I needed to exchange the glasses, I made it a priority to go back into the store as soon as possible. I put the glasses back into the case and didn’t wear them again. Now I am stuck with sunglasses they sold by either 1) best case, an honest mistake or 2) worse case, deception. Joy promised me she would have the owner, Harjit, call me to try to resolve this matter. I still have not heard back. I am hoping the owner will have the integrity to do the right thing and realize his employee is at fault in this matter.

Awesome place both Austin and his associate were lovely people that were extremely friendly and knowledgeable about every brand of sunglasses. Their variety was huge, I actually only walked in trying to see if they’d fix my Tom Fords which they did for free instead of charging repair fees (I didn’t buy the sunglasses from them), while in the store I noticed an awesome pair of sunglasses (tom ford also) and purchased those too. Very good customer service

Needed some new sunglasses and wanted a credible, historical spot that I could trust and feel comfortable they would continue to be around for many moons to come. Bought glasses here maybe 8 years ago, so there was no question I wouldn’t be here again!
At first it seemed anything of average quality would do since I had been getting by on same old scratched glasses for so long. Katrina was happy to go along with whatever I wanted to try on. But when the question of ‘top lenses’ esp by the water came up. Maui Jim’s were mentioned… especially the ones I read about with built-​in readers at the bottom. «Go outside and look toward the sun in these» Katrina invited.OMG. My view of the world will never be the same. and hasn’t!
So I’ve owned these priceless fixtures to my world-​view a short while now. But as in any business. It’s great to have a ‘warm & fuzzy purchase moment’ even after your locals only discount, but the real substance of a business comes out when you go back for any service. Even with another product in which you may or may not have purchased at their place. Today I brought in some glasses that needed re-​threading screws to the frame. Mikelle & Katrina superseded my expectations with cheerfulness I so needed before heading to the hospital to see my mom. Once again I was showered with kindness, professionalism & a certain honesty to help launch my mood into a more enlightened & positive gear. WOW. Who knew? Great ladies. Great service. Great sunglasses!!! Thank You so much Katrina & Mikelle!

Bought a pair of glasses as a Christmas gift and wasn’t cognizant of the «no refunds» policy. Went back literally within 2 days to exchange but they didn’t have the glasses I was looking for. They went ahead and made an exception on a refund.
5 days later I still didn’t see a refund and gave them a call and spoke to the same person that I had worked with originally. She told me to wait for the refund as they typically have delays (Weird, I know). Almost another week went by and I STILL didn’t see a refund.
I called again and spoke to a different gentleman. He first started arguing with me that they have a refunds policy in place. He indicated he would research the situation and it was possible that it never went through. He then threw in there that the glasses I had been interested in he could order and receive within 10 days… which tells me they never gave me the refund in hopes that they could get the glasses I had wanted and have me come back in to buy through them.
Altogether, BAD BUSINESS.

Kevin was super helpful and didn’t mind us taking our timing trying out many different colors and styles. He even cleaned, fixed and re-​moulded one of our old pairs of glasses while we made out minds up. He is a super friendly and genuine man. We would highly recommend Sunglass Gallery and especially Kevin. Thank you for all your help!

Just went into this place for simple repair. The woman was short and rude. She did not seem interested in my business, even though I was considering getting a new pair. I will never go there again. Do yourself a favor shop at a place that understands the concept of customer service. Just horrible!

I would recommend this store for good prices, selection and customer service. The sales people are very helpful in helping pick the right frame for your face. I have bought several pairs of sunglasses here and the last pair had a defect where the lens came out. I brought the pair back, went home to look up the receipt but by the next day they had already called, fixed the pair and they were ready to pick up. Excellent customer service will keep me coming back again when I need sunglasses.

Noah is absolutely rad! Extremely knowledgable, polite and knows his sunglasses. We are loyal customers after meeting him and seeing the great selection of really awesome sunglasses they carry. Welcoming and definitely priced fairly, these are all the top brands and styles. especially Salt and Oliver Peoples. You will find all the top brands here. Whether you are visiting or locals like us, give them your business and ask for Noah! This is the place to buy your glasses in the OC!

Really poor customer service after the sale. The girl was quick to take my money when I bought the Maui Jim sunglasses. When I went in today needing a repair, the same girl was too busy to take care of me. She told me she could do it, but since she wasn’t making any money on it, she didn’t seem interested in doing the job of replacing the side piece screw which had fallen out.

Really enjoyed the service and help from the optician who helped us purchase a pair of Oliver People’s sunglasses. Looks like a great place to work as it looks out on the Pacific Ocean.

Really good customer service. It was like the guy knew what I needed when I didn’t even know. I got a great pair of polarized sunglasses at a great price and the guy who helped me out (Austin) was really good at finding a pair that matched my face and style. He was pretty patient and helpful too. I’m very happy with my sunglasses.