Loans by Suzette

Customer service –what’s that? Well that’s what I experienced through my whole process. LBS is extremely knowledgeable and educated me about the products available out there. I learned so much and became more savvy as to how to make a better choice when choosing my loan. It’s a rare combination that both are offered up and experienced. My next purchase I’m coming back to loans by Suzette.

Suzette is amazing! She navigated me elegantly through the «minefield» of the home loan process, alternating with aplomb between a highly proficient and efficient mortgage loan broker and a psychotherapist! She was totally on top of the process, kept me at ease, and new exactly what was needed in order to get me a fantastic jumbo loan for a home in Laguna Beach. I am unable to imagine being more satisfied! Full disclosure, which may explain my total satisfaction, I did exactly what Suzette told me to do every step of the way.

Ultimately I was not able to get my loan through Suzette, but it was not due to her lack of tenacity. She is terrific and great at finding creative solutions in a market that needs a little more creativity. Very personal service and easy to deal with as well!
Amorette Jones

My wife and I have been trying for years to get the stars to line up properly for us to be able to make a purchase in Laguna Beach. In short, due to multiple rentals and businesses we have far too complex a file for most lenders to really even want to deal with us. After discussion with Suzette we decided to try to make a purchase. We made an offer and it was accepted. Then Suzette and Bob, her assistant, processed what is likely the thickest file to ever cross their desks. (I think she actually said that was the situation)
Suzette took my file to lender after lender each time making a case for us, receiving preliminary approval, and ultimately being turned down once the underwriting supervisor reviewed the file. This went on for months with the seller continuing to give extensions. I had about given up when Suzette made yet another pitch on my behalf. In this final instance she signed up to do business with a lender specifically because she thought they would approve our loan… and she was right!
After a horribly long process involving evil underwriters, termite inspections, home inspections, geo reports and countless hours of pulling bank statements and tax returns we got our home. In the end Suzette’s tenacity in conjunction with my following her instructions were what made the purchase possible.
I do not believe there are more than a handful of lending professionals on the planet that would have stuck with me like Suzette did. She really made it happen and for this my wife and I are forever grateful.
I would give Suzette a hundred stars if Unilocal would let me.