CVS Pharmacy

Great store. The staff is courteous and they have everything you’d expect or need from a pharmacy. Store manager is nice. No complaints.

Restrooms are disgusting,

I was very unsure of the medication I required when I went to this cvs and felt awkward asking, then a pharmacy member must have seen I was struggling and came up to me and really put me at ease and talked me thru the options. I wish I’d got her name. Thanks whoever you were! :)

This is by far the WORST CVS PHarmacy I have ever experienced in my life. I have been picking up prescriptions for my mom and myself over the last 15 years at Savons in North OC and once in awhile, we may run in to problems with getting approval from doctors but they take care of us immediately and swiftly and my mom never had to miss any medications. CVS in Laguna beach has the worse system/​process or whatever they go by — I have not once walked out of there picking up a monthly prescription for myself or my mom without having to go through the same «loss» reaction from their pharmacists. Almost every time they won’t have the prescription and each time they would ask me to put it on monthly refills but each month, they would come up with something that failed the refilled. They will messed up between an old prescription for my mom to the newest ones and they are rude about it when you chase them down to follow up 2 days later. They blame everything on 1) doctor; 2) my mom; 3) insurance 4) me and never THEM. I walk out of there frustrated each and every time and my husband has the same experience when picking up prescription for me or him or for the kids. My mom’s monthly prescription is due every 5^th of the month… the LAST 11 MONTHS have been the SAME… we have yet to get it right once. Today is the 10^th and guess what? 1 was only able to obtain 1 of the 4 prescriptions… the other 3 each have their set of issues that the pharmacists said to me, I couldn’t understand half of the things she said and she really didn’t solve my problem or even apologized. She just said it has to be all other factors and not them. That’s every month.

I have never written a review of any pharmacy before. I have been using CVS pharmacy in Irvine for years. However, I recently needed to fill a prescription at CVS in Laguna Beach.
Normally there is a long wait to both hand in your script and an even longer wait to receive what you need.
In this case it took me exactly 2 minutes to submit my script and I was greeted by an extremely nice woman who was extremely kind. She said my prescription would be ready in 15 minutes and I said I would pick it up the next morning.
So I show up the next morning and it takes me 3 minutes to get my medicine… and better yet the same smiling, extremely nice lady was there, back at work after not having many hours off. She was kind, prompt, courteous and it changed my view of having go to to a pharmacy. Very impressed!

CVS Pharmacy is the best! I can’t say enough kind words about the pharmacists and the staff that work there. The pharmacist actually saved my mom’s life when he caught an error on a prescription where the doctor ordered 2 of the same types of heart medications. If she had take both as prescribed, it would have resulted in a severe overdose! Thank you CVS Pharmacy!

i rarely write reviews — actually I never have — for a pharmacy or drug store of this size. But the manager here is the bomb. i purchased some headphones and, thinking I’d only be staying there for a day or two, threw away the receipt and the packaging when i opened them. the next day they broke. i took them back expecting a ‘sorry, we need the receipt or at least the box’ type of response, I was not at all hopeful of getting any sort of refund.
But the staff’s attitude was remarkable and they exchanged them without even blinking. It was an amazing experience and alone that was worth giving them five stars for.