Cedar Park Physicians Associates

Dr Neal is a GREAT doctor. She is one of the most non judgmental and down to earth medical professionals I’ve met. no unnecessary test and no meds if you don’t need them. What I love most is that she LISTENS — I mean actually HEARS you. I recommend her to anyone. Thx for being here Dr Neal! :).

Friendly & professional service is what you will get here! I have found our family doctor and highly recommend her services.

Doctor Neal is awesome! I have seen her several times as well as my two kiddos. The office always get me in to see her quickly. She is a great listener and is always on target with her diagnosis. She is friendly and smart. I am so thankful that she is in Lago, and hope she is here for a long time.

I have visited twice and have been satisfied with my care both visits. Dr. Neal was thorough and agreeable to what I felt I needed as far as medications. The office manager is bright and helpful. I did not rate a 5 because Dr. Neal takes care of business in your allotted time and she does not return. The reason I mention this is to be prepared with your questions and concerns at the first encounter. This is not a major problem for me as I write a list for every doctor and I prefer an office that runs on time.
Having a medical office in our neighborhood is terrific!

Came to office for annual well-​check for my 2 children. These 3 days were my first experience with the doctor and office, and we encountered several issues and the office staff simply said «I’m sorry» in a condescending tone to me literally over 10 times in a 5-​minute call without trying to really address my issues. I was also refused the ability to get a callback from the doctor directly — it appears that her accountability to patients is only during the 15 minutes she’s forced to see you face-​to-​face to collect her fees. This has been the worst experience I have ever had with a medical facility, and I’ve gone through urgent care centers throughout the Austin area.
Interaction with the provider:
1. DIAGNOSIS NOT DOCUMENTED — Doctor identified a very small rash during my daughter’s visit, said that she would provide/​prescribe something for it. This was not provided or mentioned at the end of the visit, and I followed up the next day and was told that a note was put onto my daughter’s chart and would receive a call back. I received no call back, and when I asked again I was told that there were no notes about the rash in her chart but that the doctor would be happy to check the issue out if my daughter came into the office for another visit.
2. PITIFUL FOLLOW-​THROUGH AND MISLEADING INFORMATION — Doctor arranged for xrays to be taken of my daughter, and we followed up the next morning when we were there in person and called again the following afternoon at 1:30 to find out how soon results would be available (we expected hours from previous experiences). We were told that the results hadn’t come in yet but they would be calling back «shortly» with the results. When my husband called again at 4:30 before they closed to follow-​up, he was informed that the doctor was off the entire afternoon and that we wouldn’t hear anything until the next day. My husband demanded to have the staff read the radiologist notes so that we would have a clue what was going on.
3. ALARMIST/​INCORRECT DIAGNOSIS AND UNNECESSARY TESTS/​EXPENSE — Doctor/​nurse detected high blood pressure on my daughter. Though I informed the doctor that this had never been an issue, I received a serious admonishment for not being aware of this earlier and my daughter was immediately signed up for blood testing. I was asked to purchase a home monitor immediately ($ 65) and proceeded to check her blood pressure immediately after the visit and fifteen times over the next two days — the pressure never went higher than 90s/​60s, which is perfect. When I followed up on this with the office staff — because I was NOT allowed to request a callback fom the doctor — I was informed that there is something called «white coat syndrome» where blood pressure raises when people go to the doctor and shouldn’t be alarmed. I wish I had been told that BEFORE the additional lab work and $ 65.
4. NO ACCESS TO DOCTOR OUTSIDE OF VISIT — When we were finally called back from the office (NOT the doctor herself), we were repeatedly denied the ability to speak to the doctor unless we could prove that the discussion was about a medical necessity and not the concerns that we had raised with how the office had handled our issues. Even though some of the concerns were with the doctor herself, the office manager Christy stated that we would be referred to her and that only she was available to speak to us regarding our concerns.
5. ADMINISTRATION — I came 25min early for my children’s appointments to fill out the paperwork, and they took my children back 15 minutes before the scheduled time, while I was still trying to fill out the large amounts documentation. The doctor was openly frustrated that the paperwork was not complete, and appeared to take notes in other parts of the chart. I felt horribly rushed the entire time.
6. INTERPERSONAL RELATIONS — The doctor has a very harsh questioning style, and I felt badgered trying to answer her questions. She misunderstood things that I said and it seemed like she was trying to convict me of bad behavior in support of her diagnosis (which we later discovered was incorrect).
Overall, I’m concerned about the doctor’s lack of competent diagnosis and accountability/​accessibility after the initial visit. I feel that she spent the minimal 15minutes allowed with me in order to collect her fees, and she and her staff refused to address my concerns effectively. I can’t imagine a practice where the doctor refuses to call patients back directly.