Mike Raisor Buick GMC

JR was wonderful to deal with as a salesmen! When one of my key fobs wasn’t functioning he actually sent a key specialist to my work to fix my key because I don’t have a lot of free time… Talk about customer service !

Wow! From the moment I walked in the door I was treated like royalty! Everyone was so friendly and my advisor was the bee’s knees, I think when God made him He broke the mold, wow! From start to finish everything went as smooth as silk and I couldn’t of asked for a better experience! I will refer ALL of my friends and family and continue to bring all of my vehicles to Mike Raisor’s for all of eternity! Thank you so much!

I was visiting family in Attica, IN when I realized something was seriously wrong with my 2009 GMC Sierra. This was a Sunday evening so we spent the night in Attica and I called Mike Raisor first thing Monday morning. I had no expectation that Mike Raisor would be able to look at my truck that day, only that I could have it towed to them and scheduled for service.
It turns out, Mike Raisor made time not only to look at my vehicle and diagnose it, they had the parts on-​hand and were able to make the repair.
I had the vehicle towed into Mike Raisor. It arrived there about 9:30 a.m. By 12:30 p.m., Lynn called with the diagnosis. Turns out the front-​left wheel hub assembly was worn out. Because I had the truck into a different shop one week earlier and that shop did not catch the wheel hub problem, I asked Lynn to have the Technician check suspension, brakes, etc. on all four corners of the truck. Lynn was happy to have this check done and didn’t even charge me for doing it. By about 2:30 p.m., the truck was fixed and the technician performed the additional checks. I’m so grateful Mike Raisor was able to squeeze me in and get me back on the road so quickly.
We’ve worked with Mike Raisor Import and now with the GMC side. Everyone we’ve worked with has been friendly, professional, and genuinely concerned about how to give us the best possible experience.
Thanks Mike Raisor Service! You guys are awesome!

Not anything like it used to be. From oil changes to engine issues, even replacing wiper blades my mother has only ever taken her vehicle here. After taking the vehicle for a 100K tuneup everything was ‘Okay’ed. She has since taken the vehicle there 5 times in 4 months. This is where all the problems began and the random charges.
She is the owner of an 2007 Pontiac Torrrent 100,000 miles. Every time the vehicle was taken in everything was checked out and OK and within 2 weeks it was back in the shop. We consistently asked for things to be checked and told they were fine. Last time things were checked we were charged. Another charge was for replacement of something we asked about 3 months prior to this most recent visit. I don’t know a company that has such a terrible warranty on their work. The staff used to have a great reputation. Not anymore
Please find another dealer to go to for repairs/​service.

Bought a GMC Terrain new, chip in paint left front fender also missing second key and cargo net. Salesman agreed to order touch up paint and send with other items. Received other items yesterday but no touch up paint. Should have refused to take car but trying to work with them. The big screw up was the payoff of my trade. DEALER Requested the bank which holds note to old trade and the new one to send the full check to dealer instead of paying off old note and bank sending title of trade and the difference in a cashiers check. So when dealer takes what they are intitled to they send back the difference to pay off my old loan. But they send short the amount of payoff and after several phone calls to dealer and bank I am still to date stuck with an unpaid old loan on my trade and they have the trade in on their lot for sale. Bought the car on April 16 and today is now April 23^rd. Plus interest is adding up each day due to the shortage which I told the bank take the difference out of one of my accounts and pay the loan off before another payment is due on the loan. This dealer is a screw up and I caution anyone who may have future dealings make sure you write everything on the contract including how to pay off your old loan. Do not take anything for granted or you may be stressed such as i am now. Never have I experienced such lack of detail in purchasing a vehicle from any dealer in 42 years.

Be warned Derek Hickman will take advantage of unknowing elderly people. If you try to get information to protect your family member he will play dumb and act like he can’t give you the information. If you ask for the trade amount or cost of the car he’ll just respond with «uh I don’t know». If you prove the lower cost of an equal vehicle at another dealership he will act like he’s looking it up and then let you know it’s much higher even though you are holding it on your phone to compare. Do not expect excellent service and you may be best going to another dealership that does not over mark the cars to such an extreme. Just remember a car salesman is not your friend especially if it’s this guy that preys on the elderly.