Lafayette Endodontics

This experience has more to do with the office staff rather than Dr. Patterson himself. My wife recently had an appointment with Dr. Patterson and an appointment with a partner practice later in the same day. She called to cancel her appointment with Dr. Patterson, and without my wife’s consent, they called the partner practice and canceled the appointment with them, which I understand may be a customary practice. However, when my wife called Dr. Patterson’s office to express her frustration of the inadvertent cancelation, the office manager hung up on her. After being placed on hold for more than 5 minutes, I spoke with the same office manager who adamantly refused to acknowledge in wrongdoing (whether real or perceived) by her or her staff. Isn’t the customer always right?