Kenny’s Shoe Repair & Orthopedic

I wish I would have checked reviews before I went here because other reviewers have had the same experience I just had. Rather than tell a lengthy story about my poor experience let me just give you some warnings:
1) Discuss price BEFORE you agree to have them do anything to your shoes, clothing or whatever they’re repairing/​altering. I assumed the cost would be similar to what I’ve paid at other places in the past but was absolutely shocked by how much they charged. I could have easily replaced the shoes for less money.
2) Ask them exactly what they’re going to do– exactly what the repair entails before you decide if it’s worth it. I didn’t realize slapping a new piece of rubber over the original sole constituted resoling (and why it’s so damn expensive).
3) Don’t trust them to tell you what needs to be done because they might take advantage of you. I went in for new heels and they told me the shoes needed new soles too. I really didn’t think they needed new soles but naively agreed without discussing the price – it was HUGE $.
Bottom line: having shoes and/​or clothing altered or repaired can be costly but if you really love the item it may be worth it. However, know what you’re getting into and check around for pricing to make sure they aren’t ripping you off.

Overpriced and rude. Its a lot cheaper to purchase a new shoe etc. i wont be going there again.

Not professional at all. Very very rude. I went to get my boots stretched and it did not help at all. He was not very understanding and quiet mean about the whole thing. I am sorry I went there.

My feet are weird. I mean, weird to fit shoes/​boots to. They look pretty normal and foot-​like.
They’re 7 ½, double wide and I have a very very high instep.
Shoes? When I find a pair, I’m thrilled. I will make them work until they’re shreds!
Boots? Well. those usually seem like what Those Normal People With Normal Feet get…
I’ll try to shorten this up from my usual epic Unilocal reviews that wander you through odd paths and take you back to the point *eventually* by saying that I found a pair of boots that met my needs, but didn’t fit great. They were great quality but too narrow for me, and I knew it before I ordered them.
I called Kenny’s and explained my foot-​situation to them. She said, «Do you trust me?» I said «Yes» She said «Get the boots, they’re good quality and as long as you can get your foot into them, we can work with them».
I did, and I brought them in.
Two+ stretches later and they fit my feet very well!
I love them, appreciate their honesty through my epic-​boot-​tale about what they could and couldn’t accomplish and will continue giving them my business.

I absolutely LOVE this place. I took in a pair of Ferragamo boots that had some severe heel damage including the leather peeling back. I was told it could be up to a month before getting the boots back and even then, they might be irreparable. Exactly 3 business days later, I got a call to say the boots were ready.
The heels were fixed as best they could be and they saved by couture boots from an early grave.

I will not be taken my shoes back here to get repaired. I have had several shoes repaired here and each time I tried to give the store the benefit of the doubt only to be disappointed.
The first pair of shoes needed a new sole replaced so a new sole was just attached to the old sole… ok maybe this was a miscommunication and when I asked about why a new sole wasn’t placed onto the shoe the store apologized and told me it was a miscommunication error. They also told me to go ahead and wear the shoe since the work had already been done rather than doing the repair as it had been requested.
When I returned home, I noticed that the shoe was detaching from the sole itself… shouldn’t this have been noticed or brought to my attention before I left. When I returned to the store to pick up my 2^nd pair of shoes I inquired about the sole detaching from the shoe… I was told that this happens and that they could add some glue for $ 18, really a squirt of glue costs $ 18. I didn’t press the issue and didn’t leave my shoes but I felt like the store didn’t really care if I gave them business or not because they knew they were the only game in time. I don’t write these reviews lightly bc I know they affect people’s livelihood…