Great Western Bank

4 reviews
1.0 star rating 1÷28÷16
I had Great Western bank for long time but I am closing all my accounts right now. I did a international wire transfer with them a couple of months ago. I have trusted for all this time? When I did this transaction the teller didn’t know how to process a wire transfer correctly. I had to come back to bank a couple different times. At the end a lost a lot of money and nobody is going to be responsibility for it. I don’t think I can’t trust a bank that doesn’t guide a customer on how to do a wire transfer correctly and explain the whole process properly to the customer. It took almost two months to get a response to my question about the mistake on the transaction.

This is the worst bank of all I can go on and on but u know slow coffee drinking lady with a bad bad attitude

This is a terrible bank. When I first started with this bank they had good customer service and a quality fee structure for business banking. I was promised that my fees would always be grandfathered in but that changed about 2 years into banking. Now they are adding a large fee if you don’t change over to electronic statements but you can’t sign up for online statements online. So I drove into the bank to avoid my fee and 45 minutes later I was signed up for electronic statements. Unfortunately, their online banking is so terrible they require you to have a password with a ridiculous series of Capital letters, numbers, signs, punctuation marks and it is has to be something like 10 or 15 characters long. I can’t remember it and their suggestion is that I write it down and store it in a safe place. Then you have to remember a picture of their choosing… Basically, the online banking is so complicated and not well put together it is unusable. It pains me to say this because I am friends with some of the people that work at this bank but they are completely out of touch with the needs of a customer and they refuse to listen to customers complaints. I tend to get a lot of argumentative finger pointing when I talk with the managers about my concerns. Unless they adopt some changes this bank is going to fail within a few years.

Worst banking experience ever. Actually lied and swindled me out of money during mortgage application. Online banking is almost entirely non-​functional.