Firestone Complete Auto Care

Brought my car in and dropped it off for an appt. Gave them 3 hrs to align, rotate/​balance tires, and they barely had it completed when I came back to pick it up. They never called me for add-​on sales. The next time I called in for an LOF (Lube, Oil, Filter) job and they did not accommodate me. I explained that I did not need any free inspection but they still could not accommodate me. I’ve been to many Firestones in the past and my experience tells me that they are far off the process that they were trained to complete. Overall, they did not call me after the previous courtesy check and offer add-​on sales and turned away a LOF. I have a CFNA (their credit card) and now I’m going to another LOF business.

I had a few repairs done here a few years back. I had some warranty work (transmission rebuild) done on my Blazer at Defouw Chevy down the road, but Firestone offered me a much better price on a routine tune up, as I had about 77,000 miles on it. I drove my truck from the Chevy dealership to Firestone and left it overnight for the work. Upon retrieving it the next day just before closing time, I made it not even two stoplights down the street before it died on me in the middle of the road. I pushed it into a side lot and called the Chevy dealership, angry, thinking they’d done something. They arranged a tow and a loaner vehicle on the house for me. The next day the Chevy dealer called me and asked me if anyone had worked on the vehicle since I’d picked it up. When I told them that Firestone had, they said that there was a broken engine sensor that had had been attempted to be glued back together. Chevy replaced it at no cost, lumping it onto the previous work order. Firestone of course denied this, but then offered me a booklet of free oil changes, so I thought «maybe it wasn’t them». When I went to get the last of the free oil changes, there was a several hour backlog, so I had my wife pick up me and told them to just call us when it was ready. About 3 hours later, Firestone called me and told me that the hood release cable had broken during the repair but to call them back on Monday and they would take care of it. No sweat. I called Monday and spoke to the manager. He informed me that they would indeed take care of it, but I’d have to pay for it because his mechanic took me out and showed me that it was broken when he went to work on vehicle. I told him that was not possible, as I was sitting in my living room on the other side of town when it was being worked on. He asked if I was calling his mechanic a liar, to which I replied «Lying or confused, it doesn’t make a difference, I expect you to make it right. It worked before I put it in your hands». He finally grudgingly agreed to eat the hour of labor but I still had to go to the Chevy dealership and get the part out of my own pocket. Not impressed at all. Very poor customer service, poor quality of work, NO integrity, and deceitful. I’d walk before I ever let them touch another of my vehicles. Once was forgiveable, but twice in less than a year? That tells me everything I need to know.

Personnel are nice enough and professional. However, I was on a tight schedule, so made an appointment. I arrived on time, but the car sat form 90 minutes before it was moved into the garage. If they were running this far behind, it would have been nice to let me know so that I could have run errands while in queue. A little respect for their customers time would have been GREATLY appreciated. From what I could tell, there was little advantage from actually having made an appointment. I won’t bother coming here next time.

If you are a female do not go here. They think that if you have boobs, then you don’t have a brain. They treated me horribly, and the service was awful. I would not recommend this place to anyone, but I strongly encourage females to stay far away.

Can’t go wrong with Firestone.
Very strict quality standards.
If you are part of the Premier Rewards Gold Preferred Customer Program, you get free tire rotations & complimentary checks/​maintenance assessments.
Customer service always excellent.

I’ve bought tires for my last 3 cars from this place and have been very satisfied. They’ve always come close to or beat internet competitor prices for tires. Always friendly service. They’ve even diagnosed my car on their dime when I had caused the problem. Would definitely recommend!