Enterprise Rent-A-Car

We could not be happier with our rental experience. From the online reservation to returning the rental car, everything went smoothly with no unpleasant surprises. Most of my career I was an insurance adjuster and dealt with all rental companies (including Enterprise) on a daily basis. So, I have had good & really bad professional experiences & it made me skeptical of all rental companies. Enterprise relieved my anxiety & skepticism. Here is what I think might help others. 1) Online Registration was easy, fast, accurate, and flexible. We changed the category of vehicle prior to pick-​up. 2) Easy/​Fast Pick-​up. The office had all the information we gave them & there were no glitches, mistakes, nothing to clear up. Fast yet thorough explanation of contract. 3) Excellent Customer Service. I am 6′ 5″ and 230 lbs. I was concerned about fitting and being comfortable after seeing the vehicle they provided. The Rep let me sit down in the vehicle and told me he would do whatever it took to make me satisfied. He didn’t argue or engage me in any way. After sitting in the vehicle I did fit. 4) Excellent vehicle. The vehicle was newer, low-​mileage, clean, & in excellent mechanical shape. 5) Easy/​No Hassle return. I think the entire process to return the vehicle took less than 10 minutes. I can recommend Enterprise with a clear conscience and will definitely rent from them again.

Just very bad costumer service and judgement by the supervisor today. I rent a car about every week and almost always get great service. This week I picked up a car in Indianapolis and granted it had not been snowing yet in the region so there wasn’t a scraper in the car. Today was a huge snow day and I stopped by the local branch here in town to see if I could get a snow scraper, but due to the fact that I didn’t rent it from their branch the support at the front desk said no, I asked her to check with her supervisor who agreed with her. Its a national company and I’m one of your customers. How does that make sense!!! To add insult to injury, a customer that was returning his car offered the one in his to me but the SUPERVISOR said no!

Always treated well here and feel they go above and beyond to make things right if there is a problem. Can be a bit busy at this location during peak times so be prepared-​but they do a good job of moving people through.

Let me preface by saying normally I have EXCELLENT service at Enterprise (I have always gone to the other location in town). I was very disappointed in returning my car this time, however.
The rep who helped with the car reservation and pickup was great. Returning the car was a different story… It was very busy, and I understand that can certainly be stressful for the 2 guys who were working the counter. I would have expected someone to at least acknowledge my presence regardless. I stood in the lobby for about 10 – 15 minutes while other people were waited on just to drop off the keys. Finally, I interrupted to ask if they needed anything other than simply handing over the keys… they didn’t. Ok, so if you would have acknowledge me I probably could have saved some time by just giving you the keys and leaving.
When I was preparing to leave, there was apparently a fiasco with a previous renter leaving a trunk full of luggage in a car another customer was renting. The rep summoned a staff person from the back to clear out the car. I held the door for this guy, who was incredibly rude and just walked through without even thanking me. Then the younger of the two reps did the same thing… not a thank you.
I realize that sounds petty, but it’s a huge pet peeve with me… it’s common courtesy to at least say «thank you» when someone is courteous enough to stand and hold the door open for you… and I would especially expect it when I am a customer at their business.

This wasn’t a bad experience but it wasn’t favorable either. My car was in the shop and I needed a rental for a week. The one manager in training came and picked me up from the shop. She was kind and was good conversation on the ride to their store. However, when I got there it started to feel like I was dealing with used car salesmen. They tried to sell me everything under the sun. They were also didn’t catch on quick that I didn’t want to spend any extra over what my insurance allotment was. I can’t count the number of times I tried to tell them I didn’t want to upgrade. Finally, after a multitude of «no’s», they got the hint. Then we got around to selecting the car based on what they had available. I requested the one car they had in my price class but the salesman was hellbent on putting me in the shitty Mazda 2. Again, it took more time than it should have for him to just put me in the car I wanted. I don’t get why it was a big deal. Both cars were clean, ready to go, and in the same price class. You would’ve thought that I was asking to get a tahoe for the price of a fiat. After that ordeal was over and they finally got me in a car, I was able to get out of there. On the plus side, the car was clean and well-​kept. In hindsight, I should have taken the repair shop’s advice and gone with the local Hertz branch. After I rented from here, I found out that I could have gotten a car from the next size up for the same price as what this place charged me for an economy car. If I have to rent from the area again, I will most likely go elsewhere so I can get a nicer car and save the headaches of dealing with the staff here.

I had a such a wonderful experience here that I made an effort to send along an extra note to corporate. I really felt well taken care of. One instance in particular captures the essence: their regular driver (who takes customers to/​from their destinations was already out on a trip so they sent one of their agents to drop me off). Mornings can be busy and hectic but even with two agents assisting other customers, a third agent jumped up from his desk and helped me immediately. Great job! I will be back!

The lady there is nothing but rude to us. We hold a valid driver license from China. And we got the translation of the license from Purdue. We’ve successfully rented several cars from other good companies like budget, hertz and we never had problems with that. The lady said she couldn’t give us car because we don’t have a valid international driver license that with english on it. I nicely told her that the translation from purdue university we gave her is a formal english translation. Then she pointed out the sentences on the translation, it says this paper can not be used to operate any vehicles in Indiana if you don’t have a valid international driver license. It’s can only used to obtain an Indiana driver license. Then i explained that we do have the valid driver license and we only use this paper as a translation not use it as a license since she said that there’s no english on my international license. She insisted that its not valid. We told her that we’ve rented cars from other companies before, with the same license. She’s like «where? If you can rent from other companies then go there» This is RUDE!
And this lady, i wanna tell you that gain more knowledge and please understand others’ words. Won’t even try again! Disappointed. Basically she just ruined my plan, my hotel reservation !

Ran into some car trouble on the highway 150 miles from home, about 3 miles from this location. While waiting for AAA to come tow the vehicle, we called enterprise to come get us off the side of I-​65. They said they would call us back shortly and let us know when they would be able to get over to us.
Over an hour later, no one had come by, and had not called us back to tell us when they would be coming, despite a few calls back to them, so we took a cab over to their location.
They were pretty busy, but It would have been nice to get picked up (and save the cab fare) or had a timely return call.
They DID reserve the right car for us, and it was clean and comfortable. They offered to reduce some of our fees (for one way drop off) and discounted our gas on the prepay option, even though we didn’t complain about the missed ride or ask for any special favors, so I feel they redeemed themselves.

I have never seen a bigger group of people with their heads up their butts in my life. I requested a pick up at 0830 and at 0900 someone finally came to get me. I also paid cash for my deposit and was told when I requested cash back that they don’t do that. They would have to mail me a check in 5 – 10 business days. What a crock! I also reported problems with my rental and no one did anything about it. Don’t rent from this place if you can help it. Go somewhere else.