Ladera Ranch Animal Hospital

Incompetent vet! Misdiagnosed my puppy! Awful service, only after money…
BEWARE DO NOT TAKE YOUR PUPPY THERE!!!

We’ve been taking our kitties to Ladera Ranch Animal Hospital for years and this review is long overdue. The two doctors and staff are absolutely amazing. If there was ever a problem with one of our girls, it was never an issue to bring them in.
10 months ago our cat of 15 years Hunny was very lethargic so I took her right in. After some testing we discovered the worst: cancer. The compassion and care from the doctors and everyone there was very heart felt. There was nothing they could do for her and she was in pain. We made the choice to send her to the rainbow bridge. My husband and I were able to be with her till the end and nobody rushed us afterwards. They had no idea how much that meant to us.
A few months later our hearts were broken again when our other kitty Oreo because paralyzed in her lower back. They did everything they could to make her comfortable but there was nothing else they could be done. A tumor seemed to have developed on her spine causing the paralysis. They recommend a specialist but he agreed that nothing could be done. We actually had her for several months after all this but she was no longer having a good quality of life. We had to make the decision again and we sent her off to the rainbow bridge. Again their care and compassion was given and we very much appreciated it.
We are now ready to give a homeless kitty a forever home and we’ll be taking her to this hospital. We wouldn’t trust anyone else with our furry kids.
Thank you LRAH. Your kindness will never be forgotten.

Dr Sumptner is the best! She took great care of my dog when she was sick and even told me about a new anti-​itch pill called Apoquel (never even mentioned to me before.) works great by the way.
Staff was super friendly and seemed to genuinely care.
The vet (Dr Sumptner) was great! She took the time to explain everything to me and not over test like some vets do. Very Knowledgeable and kind, and spent quite awhile discussing all issues that could be causing my dog’s skin infection. She even has a therapy pig named Marty she brings to work.
Super cool place and quality care!

We were fortunate to not have to visit the vet often with our Siamese cat. However, when the day came after a rapid decline in health, that we had to end our cat’s suffering, we were impressed with the care we received at Ladera Ranch Animal Hospital. Not only was Max (cat) treated with compassion, but the doctor and staff treated the whole family with compassion. Putting down an pet is never easy, but after meeting with the doctor, we knew it was the right decision.

This is one of the best kept secrets in Ladera Ranch. A true 5 star vet in the middle of dog lover country. I’ve been taking my pups here for years and absolutely love the care and attention my furry children get. Dr. Sumpter is a true animal lover and even our feisty English Bulldog Brutus loves her and her staff (that’s saying a lot).
Here’s my breakdown:
GOOD 1: They love animals. The staff is all amazing and I haven’t had even 1 bad experience in all my years of coming here for my vet needs. My pups aren’t afraid to come. I had a couple of bad experience at other places before coming here so I appreciate how wonderful they all are.
GOOD 2: They’re extremely helpful with the various pet insurance forms when needed. I personally have major medical plans for both my pups though VPI and whenever we have covered treatments they fill out and submit the paperwork for me. On occasion I’ve had covered items denied because of misunderstandings on the medical charts and the doctors were more than happy to jump on a call with VPI to further explain things. It’s time out of their busy day to help me and I really appreciate that. On just one occasion alone it was the difference between $ 300 being covered or out of pocket.
GOOD 3: They have great hours. They’re open early enough for me to get in before work and late enough for my wife to go after work if needed.
BAD 1: This is where I usually put things that need improvement, but in this case I don’t have anything to suggest. They’re doing a great job at everything they do.
Overall…
I love the staff, my doggies love the staff, they provide great services at reasonable prices and it located right by my house. I tell everyone I know about this place and I hope there never comes a day that I have to take my dogs anywhere else.

Love Dr Sumpter she has been great for our pups. Also, the animal hospital has both a pet cat and pig! Be sure to say hi!

Ladera Ranch Animal Hospital is amazing. They are friendly, fast and so understanding. I will definitely be back and I highly recommend them.

This place is awesome. We rushed in with our 1 year old mini dachshund because he had some swollen part on his neck. No appointment or anything but we were worried so we just went in… And they were super friendly and accommodating. They saw him almost immediately, and were very sweet and gentle with him. Verdict was he just got stung by something and to give him half a Benadryl. They didn’t charge us either! Such nice people. Will definitely be our new go-​to vet. Thank y’all!

Ladera Ranch Animal Hospital is great! We adopted two mutts from the Mission Viejo rescue shelter and one of them has had hip surgery, is allergic to bees, and has a luxating patella, so we have spent (and I’m sure will continue to spend) lots of time at the vet and lots of money doing so!
After moving to Ladera Ranch, Dr. Mauna was highly recommended by all of our neighbors with pets. We brought our guys in for their first visit, and Dr. Mauna was really nice, answered all of our questions, and our dogs didn’t seem to mind him (they are usually terrified of the vet). We used to go to Irvine Pet Complex where they charged ridiculous prices for everything and would always recommend the most expensive route of care. Dr. Mauna was reasonable and his staff was super friendly. We didn’t even have to wait long to see him once checking in and filling out new patient paperwork!
I’m so happy that we changed vets, and I can see why all of my neighbors to go Ladera Ranch Animal Hospital!

We recently adopted a puppy from a shelter so the next step was finding a vet. I visited 4 local places before settling on Ladera Ranch Animal Hospital.
The front desk staff are cheerful and friendly — to both people and pets. They are also efficient even when «hanging out» and chatting with customers and each other. This creates a nice welcoming atmosphere. The reception area is also bright, clean, and spacious — it’s very easy to separate if visiting animals get nervous or unhappy. There are products on shelves but no upselling. And they do encourage pet insurance and have brochures available — considering how expensive it can get just with regular health care & vax, insurance is good.
Snuggle Pi’s first visit was after coming home from the shelter. He had an upset tummy and we wanted to get it sorted quickly. The technicians and vet were all very gentle with him, soothing and calm, which helped him relax quickly. They explained everything (and did so simply) and got him sorted out nicely.
Since then my experience has continued to be wonderful. They send out reminder texts and emails for appointments, are easy to schedule with, and (a small yet nice touch) always refer to him by name.
Our last visit was routine vax and heartworm check so he went out the back solo. The tech that took him took a moment to let him acclimate before walking him out. She verbally encouraged him rather than tugging him along. When they returned she took the time to reassure me that when he’d become nervous she’d offered him snuggles and he’d settled down immediately.
I’m not sure if this is standard, though I think it may be, but we always get the same vet. When booking an appointment I’ve been told what days Dr. Sumpter’s there and Snuggle Pi’s appointment is then booked with her. I really like this. Not only does Snuggle Pi see the same person regularly and thus develop a relationship with her, but seeing the same vet each time means she has a developed knowledge of him.
Finally, he is eager to go in when we go there. This indicates that he has positive associations with the place and that tells me that they treat him well.

I wouldnt take my dogs anywhere else. They are so friendly an genuinely care about animals. I have brought my dogs in here for years now, and anytime I bring them in for anything other than a regular check up, I get a call personally from the doctor a few days later just to make sure everything is okay with my little ones.

We’ve never experienced such personalized service from a vet, nor have we had a vet provide treatment plan options to fit our budget. Plus, they’re open 7 days a week, so no need for urgent care visits if something happens over the weekend. For these reasons and more, we highly recommend Ladera Ranch Animal Hospital.
We first came here when our cat was sick (UTI) just because of the free first-​time appointment for new customers. Dr. Mauna, however, quickly won us over. He explained 3 different treatment options, ranging from a «premier» plan full of tests and meds, to a more «cost effective» plan in line with our budget. He encouraged us to choose what we felt most comfortable with, rather than the typical «you need to do all of this or you don’t love your pet» pressure typically experienced at a vet. After the first round of meds didn’t word, I called back, afraid they were going to make me come in with our cat and pay an appointment fee. Not the case! Dr. Mauna called me personally, we discussed next steps over the phone, and we’re able to get our cat healthy in no time.
After bringing in our cat, we brought in our new puppy for his first exam and shots. The first thing Dr. Mauna did when he saw us was ask how our cat is doing. We’re so impressed by his ability connect with his patients and the fact that he cares about us and our pets’ well-​being. We’ve since been here numerous times and every time he’s provided personalized service and, if necessary, multiple treatment options. As a bonus, their «puppy plan» proved to be a very cost effective way to handle routine puppy exams, shots, and deworming as well. We couldn’t imagine a better vet and definitely recommend Ladera Ranch Animal Hospital.

The doctor saved our dog’s life! She needed a small lump removed. Later, she was still bleeding. The doctor discovered that the excessive bleeding meant she had ingested rat poison!
They never tried to upsell us, either. They are very professional and friendly. We are so grateful.

After the experience with our puppy here, I would just avoid this place ! We now go to SC Vet in San Clemente. Worth the drive. Best vet in OC in my opinion.

Ladera Ranch Animal Hospital and Dr. Sumpter, the technicians, staff and even the office cat are beyond genuinely kind, welcoming, helpful, companionate, empathetic, knowledgeable, honest, flexible, patient and more… it makes you wish you were an animal so you too could get such amazing service for your health needs. Although they are not the cheapest care, but they are reasonable and in the end you do get what you pay for. If your pets are considered members of your family and/​or you care deeply for them, please take them here.
I originally brought my (Senior-​aged) kitty Embers in back on April 14^th, because she had suddenly got sick and very week. It was a Sunday and not many places were open. Of course I went to Unilocal to check Vets/​reviews in Orange County. Ladera Ranch Animal Hospital was one of few open on Sunday. When I called the lady who answered was very kind and scheduled an appoint for my kitty within the hour. Things were not good and I had some decisions to make… It took me a couple hours to even decide what to do and the whole time they were patient and told me to take my time and the could see how much I cared about Embers, let me stay in a room with her/​not rushing me in the least and even brought me box of tissues without asking. They did everything they could to help her over the next few days, but my kitty was very, very sick and in pain, still not eating on her own, etc. My husband and I took her back to Ladera Ranch Animal Hospital and they were again so gracious and gave me as much time as I needed to say goodbye. They went above and beyond to make things as comfortable for kitty as possible. In addition, they allowed my husband (no extra charge) to be there with her in the room… he said he was so impressed and the whole process was calm and peaceful for Embers.
Two weeks passed; I was pleasantly surprised to receive a beautiful condolence card from the staff of Ladera Ranch Animal Hospital.
It was signed by everyone with kind words about Embers. Needless to say this warmed my heart that they took the time to do this – again they went the extra mile to show they care and they will forever have my appreciation for their exceptional attitudes and services.
Part of the reason I had not written a review sooner, was because it’s still difficult to talk about and I miss Embers very much. It is never easy to lose a pet, but it is important that your pet has every opportunity to be cared for by a pet hospital run by good people — Look no further… you have found your pet a great place for their health care needs here: Ladera Ranch Animal Hospital.

From the front office to Dr Sumpter, everyone is nice and caring. Though mentioned its pricey by other Unilocalers, I wouldn’t go anywhere else.

These guys go the extra mile! Our dog Baxter is always treated like a king while there. They offer great service and are reasonably priced.

This vet is amazing. The whole staff is kind, caring, and passionate about animals. Dr. Sumpter is my favorite, however, the whole staff understands how much our animals mean to us. In fact, this animal hospital is so awesome that they inspired me to become a vet. We have taken all of our animals here and they are always kind and gentle. I can usually get an appointment same day and for concerned parents with an emergency they will squeeze you in. The facility is clean and organized.
I went here to put my dog down and they were super kind and gentle about the situation and gave us all the time we needed. They let us stay with her so she wasn’t sad or scared. In addition, they made a donation in our dog’s name to UC Davis’ vet school. UC Davis sent us a letter thanking us. It was something beautiful out of something tragic.
In addition to this situation, my cat was having bladder problems and they gave us free samples of dry and wet foods to see which he would take to so we didn’t spend money on something he wouldn’t end up eating. They have great suggestions and are truly there to help. They always call to follow up to see how your pet is doing. SO AMAZING I WILL NEVER GO ANYWHERE ELSE!

I visited the Ladera Ranch Animal Hospital for the first time this Sunday. I took my 6-​week-​old kitten, Chickenoki, here because the poor thing had some nasty, unwelcome visitors: worms! So, he asked me to take him somewhere to get those lil critters outta there. Well, he didn’t say it in words, but, you know, at the risk of sounding gross, his diarrhea sort of told me everything I needed to know.
Everyone was very friendly, and I was seen very promptly. Just a one-​page documentation to fill out, and Noki was seen, examined, and provided a de-​worming pill. The facility was clean and modern. Noki was handled gently and with care. The other visitors were also very friendly.
It’s pretty much the kind of experience anyone would want to have at an animal hospital. I think there was a special wherein the first-​time exam fee was waived. Pricing was more than fair.
No complaints and highly recommended.

I have been taking my four pets to Ladera Ranch Animal Hospital since 2007 and I can’t say enough good things about Dr. Sumpter. Dr. Sumpter is very caring towards my pets, she is thorough at explaining issues related to my pets health and she is very knowledgable in her field of work. I feel completely confidant in her work and trust my pets are in good hands. The staff is very friendly and it is an easy location for me to get to and their weekend hours are great! I recommend this animal hospital,
but be prepared they are heavy on the purse strings.