Public Storage

Sue was very helpful as well as Liz from the other facility. It was a smooth and easy process getting the right size and they worked together as a team to make my day smoother. Thanks.

Sue was very friendly and informative! Showed us all our options, and was quick with paperwork :]

Sue was so helpful! Great personality and just all around helpful! Don’t know what we would have done without her!

Sue was great and very helpful. Nice we don’t have to rent a space longer than necessary and they prorate the costs.

Very satisfied with the storage unit. Sue helped me determine what size would meet my needs, she has always been very personable, helpful, and always has a friendly smile and wave. I had no issues with security, all my items in tact just the way I left them. I rented from them a couple years. I would rent from them again.

I just emptied my locker at Public Storage after twelve years doing business with them.
There were a few bumps but in the last five years or more things went well and ran smoothly. The people who run it called me if my rent was due to avoid late charges which helped me a lot as I paid several months at a time and would forget. (Just last month I discovered they have an e-​mail invoice service which really helps,) Sue is very helpful.
The facility is clean and the proprietors are friendly and helpful. Hours are good.
I recommend them as a storage facility.

Great service from Sue, last min I needed a storage space and they were able to accommodate our things and still gave us a great rate for the first month. Would definitely refer them to others

Just started renting but Sue, the property manager, was knowledgeable, efficient and supportive. Helped me pick out the correct unit for my needs. It’s also very convenient with good hours and on-​site security.

The customer service here is phenomenal! Sue is the kindest and most caring storage manager I have ever dealt with and trust me I’ve had a lot of storages in my days. If your going to rent a storage anywhere around the Lacey area, then make sure you rent one from here!

Try to rent a storage unit here the guy inside was very rude didn’t want to be helpful tried to charge me more than what the online price was asking just a very rude guy

Sue and Lena was a huge help. They made my move transition seamless and recommend this location!

Allison and Sue, very professional and courteous, made our visit pleasant. They are awesome.

So, I found my mattress cover that the guys removed. They tossed it and some pillows on the floor of my walk-​in closet which I didn’t notice earlier because I don’t sleep in my bedroom or use my closet. So after returning back to reality and realizing that it was not a massive alligator waiting to eat me I realized that I do not have to buy a new cover. Yay… I still think these guys are the best and I will be using their services again on my next move.
To explain why I thought it was an alligator to those of you who may be wondering… I watch a lot of discovery channel and nat geo wild and I may have an irrational but not so irrational fear of an alligator coming to eat me.

The staff is always cheerful & helpful. Thank you Sue for assisting me in options for mailing boutique items; the mirror pack worked perfect & all items arrived intact!

Used this storage for a while now & love how it’s convient to where I live. Had no problems here. Sue & Juanita front desk or wonderful, very polite & helpful. Thank you Public Storage !

the storage is decent, really l ike the drive up access of the unit
the store manage Sue is friendly and helped a lot.

We were having a rough day cleaning out a disgusting rental after a sheriff’s eviction and needed to store the tenant’s property. Sue was AMAZING. I’ve never rented a storage unit and she gave me thorough information, was very engaged in serving us, and even walked us around the property to show us different sized units so I could be sure we had enough space. The interaction was pleasant and a great experience. I would definitely recommend Sue and this storage location anytime.

This is the best Public Storage and an excellently run and managed business.

Sue and the other people in the office are fantastic – excellent customer service & responsiveness – absolutely excellent.
I had an emergency where the locks needed to be protected – done, then changed – done, no issues – efficient and effective.
I wish the rest of the world worked as efficiently and effectively as the people at this Public Storage.
Sue is awesome.

I was pleasantly surprised when I walked into this facility! I was having a TERRIBLE day and the last thing I wanted to do was deal with getting a storage unit. Even though the facility was due to close in about 10 minutes, Sue was very pleasant and helpful. She didn’t rush me or make me feel uncomfortable at all. I had no idea what size unit I needed, so she asked what I would be storing and from that she suggested to me what size unit I needed. She showed me the unit she has suggested as well as a unit one size up and asked me which one I felt would work best… The unit she recommended was the one I went with. By the time I left the office, I was in a much better mood and feeling less stressed! When I unloaded my things, everything fit PERFECTLY with a little space left for moving around! MAHALO, SUE!
The only thing I would «change» about this unit is to have some type of air flow or a/​c in the bldg so that when customers are in there loading/​unloading their units they don’t overheat. It gets VERY hot and stuffy inside there.

The manager Sue, and her staff are amazing! They have gone above and beyond for us! I have a demanding schedule at work and in everyday life, so timeliness isn’t always my strong suit. When I signed up for my unit, I showed up right at close; the gal behind the desk was very easy going and agreed to go through the 15 minute process of paperwork and whatnot, even though she could’ve told me to come back the next day.
When we showed up a couple hours later, with a moving truck to unload (20 minutes before the gates were locking for the night), Sue took pity on us and decided to wait for us to unload completely, instead of making us come back the next day (which we were originally told this time frame was completely inflexible). Little did we know it’d take 2 HOURS to unoad!!!
Sue had a great attitude through the whole process. The next morning, she noticed that our lock was busted and not secure. She notified me immediately and put one of her locks on as a courtesy and security measure, although it is not her responsibility to do so.
We are SO happy we chose to use this location (even though it wasn’t our first choice)! I am certain we wouldn’t have received such great service and people who understand that life happens!
Thank you to Sue and your staff!