Mattress Depot USA

We just purchased our new King Mattresses from here. In love with the prices, quality and customer service!

After spending a full day of hunting for a mattress we decided to stop in this location because of the «sale» sign outside. We loved the large selection and the gentleman that helped us was VERY knowledgeable about pillows and mattresses. He found EXACTLY what we were looking for and supplied us with all of the items we needed! Even though the mattress we wanted wasn’t at this location, he called around and found it for us and it was available for same day pick up! I highly recommend stopping at this store if you’re looking for and new bed!

Tim helped us out picking out a mattress (manager I think). He provided very useful info and took a good chunk of his time to help us narrow down the options based on comfort and price range, because we enjoyed the top of the line mattress and it was clearly out of our budget. So we found a comparable one that was market down as a factory 2^nd (scratch/​blemish or last years model) which they carry a lot of in addition to the current models. Positive experience all around, and much more enjoyable than their Northgate Seattle location, where the sales person ignored my girlfriend and treated me like the «man» with a girl that can’t make decisions and was kind of short with us but trying to be a friendly sales person. So this was a nice breath of fresh air.

After conducting a great amount of research online on sites like Sleep Like the Dead dot com, I found I had to buy a different support base for a memory foam mattress I recently received. (I have a traditional king-​sized bed frame and style.) I called four different stores, including Mattress Depot USA, to price products. Dave answered the phone for this business, and I asked about memory foam support … and the conversation turned into such a bizarre experience that I am not sure I can properly relay it. In fact, I still have a hard time believing what transpired.
After I explained what I was looking for, Dave started to, well, interrogate me; at least I felt interrogated. «Who told you you needed a box spring for memory foam?» he asked initially, but before I could answer him, he interrupted me, asking more questions. I do not mind answering questions; I do, however, mind being aggressively – and repetitively – questioned at by a complete stranger whose tone and decibel levels are escalating as the minutes pass.
It began to occur to me that Dave was irritated that I had been «told wrong,» (his words), but since he could not get his hands on the charlatans who had led me astray, he was left with no one to rebuke but me. As he told me how much experience he had in the mattress business (ten years), and how wrong I was (very), I decided not to give Mattress USA my business and that it would be best for me to thank Dave for his opinion and stop wasting his time; the problem was, however, that he would not stop lecturing me. I realized I was going to have to let him wind down, lest I seem impolite and hang up on him. He talked for four more minutes. Finally, I was able to thank him and end the call.
My mother spent over 30 years in a food company and retired as the assistant director of sales, and the company is the world’s largest producer of a certain product. so I have spent a great deal of time around salesmen. Also, one of the smaller degrees I have is business-​related. In lieu of these facts, I feel confident in saying that the manner in which I was treated over the phone was nothing short of unprofessional, even veering toward rude. Furthermore, to add insult to injury, when I took the advice from Sleep Like the Dead dot com over Dave’s and purchased a foundation for my memory foam mattress, I noticed a huge difference for the better in my sleep.

My husband & I had a great experience with Corey Skarperud @ Lacey, WA address. We went to several other mattress places & did not get the information we got from Corey. The differences between the different beds were well explained. We bought our bed & we love it! It was a perfect match for my husband & I.

Thanks Cesar Gomez for helping us find the perfect mattress! He was a great help and was also intelligible and not pushy like so many other salesmen. Thanks again! We will be coming back!

Great prices and even better sales associate that helped me and my wife. Looked at the prices on the tags which were to high for me and my family so we were leaving and Dave stopped us and to the time to explain everything we were interested in. Once we bought our mattress he also tied them to the top of my truck for me also. great service. Also said we could win some UW Husky tickets if I like their service.