Harold’s Appliance

I was in need of a refrigerator, washer and dryer for my new house. I stopped by Harold’s and they had just what I was looking for… Or so I thought. I was sold a used refrigerator (the only thing they had that would fit within the space I had) and it works great so far. The issue I have and the reason for the loss of 3 stars is the washer and dryer combo they sold me. Both were used with no warranty, but according to the woman at the shop, were in very good shape, tested, and guaranteed to work. She must have been using the term «guaranteed to work» loosely. The washer does turn on, cover clothes in water and spin (some), but almost ½ of the cycles and buttons do not work and the clothes come out of the washer feeling as though they were just dunked into a bathtub full of water. Dripping wet! Even with running the «spin only» cycle, the clothes are still so wet, they must be hung or wrung out before they can be put in the dryer. Even then, the dryer takes multiple full cycles to dry the clothes. I think they sold me these machines knowing that they didn’t work as intended and that’s why they wouldn’t warranty the sale. I will not purchase anything from this store again, as I’m out $ 500+ for the set including delivery (which was easy and professional). If you plan to make a purchase here please make double sure that they plug in and show you that all buttons and cycles work before giving them your hard earned money.

I recently moved into a place that had washer/​dryer hookups. We already owned a washer/​dryer so we just needed to hook them up. Problem was that my cord was 4 prong and the outlet was 3 prong.
I went to Home Depot and bought a 3 prong cord and was pretty excited I was going to switch out a dryer cord myself. Well, that didn’t work out too well and I ended up tripping the circuit breaker, the outlet sparked, and then started smoking.
So I ended up calling around trying to find a company to come to my house to install my washer/​dryer. Harold’s changed out the cord for me and then proceeded to do the duct work. Unfortunately, there was only a hole in the floor and no actual ductwork to hook the dryer to. So the tech said I should probably get my landlord involved with that because it seemed like the dryer was venting below the house and not actually being directed to the outside.
The tech asked who my landlord was and was very familiar with the property manager and works with them frequently. I got the property manager on the phone and the tech told them the issue and now the property manager is fixing the problem. I really appreciated that a lot!
I thought the bill was high. It was $ 70 just to come out and then for labor and a dryer exhaust thing the total came to $ 130. Next time, I hope to be able to install my washer/​dryer myself and save the $ 130.