Hand & Stone Massage and Facial Spa

I have gotten to know a lot of the therapists and estititians that work here and they all have their strengths and weaknesses. when you call to book your appointment they ask you what type of Massage you want, or what you are looking for, and they try to pair you with a therapist that suits your needs, but also keep in mind that not all of them are the same, just as every person cooks differently, they all work differently, and no two styles are the same. Yes they are all taught similar techniques, but no two are the same. When I want just relaxation I may see one therapist, where as if my back is killing me, I may go see a different therapist for deep tissue, and a different one for so other reason. This place has a plethora of personalities, and wonderful customer service.

My first massage experience and it was phenomenal. My wife set up a couples massage, I was very hesitant because of the getting half naked thing. My wife told me I would get the massage and want to come in again, we’ll she was right. I wish I could come here once every week. It was supposed to be almost 200 but with getting a membership and member ship benefits it was just above 100. They really hook their members up. Our therapists were very nice talkative and funny. The entire expierence was better than expected. I will be going here regularly.

Came here for my first massage and had a very pleasant and enjoyable experience!
Booking: I called for an appointment and the receptionist was very polite and prompt. Made booking my appointment very simple.
Arrival: Everyone at the front desk was very welcoming and helpful. The facility is very clean and tidy.
Massage: Rod was my massage therapist and he did an excellent job! He made the atmosphere very comfortable and pleasant. It was my first massage ever so I was a bit reluctant, but he was very good at keeping the vibe professional, not weird at all and very relaxing. I’ve seen reviews of massages being rushed and shorter than the service time (50 minutes) but Rod took his time and my massage time was exactly an hour, so my massage was a bit longer than the service time! Massage was on point, and I felt great afterwards. Definitely recommend him!
Overall, great experience and Hand and Stone Lacey!

I went here because it was given to me as a gift. The massage and atmosphere were fantastic. The masseuse listened to me and explained what I needed to do since it was my first time there. It would have been nice if the front desk staff offered some water while I waited, but I did get a smile. They have you fill out paperwork on your first visit to make sure you’re healthy enough I suppose.
End conclusion: I’m not sure I’d go back only because I feel I’ve received just as good a massage/​service for a better price elsewhere. The hot stones where nice though and not what I typically get.

HORRIBLE. My mom and I went for mother daughter massages since it was her birthday. Well her massage was horrible and was very rushed. We have had many massages but this was really bad. She told the massage guy and he kinda shrugged his shoulders and told the manager who didn’t care. It was very disappointing seeing how we spent a ton of money. Not only that but they over charged us as well. Will NOT return. Wish I would have seen the Unilocal reviews first

I love this place, I go in every 5 weeks for a facial and an eyebrow wax. I am a member and have been for 2 years. Jenifer is hands down the best. her amazing work is the reason I keep coming back. i love chatting with her while she works her magic. I cant believe all of the bad reviews on this place! IF YOU READ THE TERMS OF THE MEMBERSHIP, you will know the rules. Don’t blame the business for you not reading the fine print.

SHADY AND DISHONEST BUSINESS PRACTICES !
I received a massage and then was told about the memberships. I was explained the month to month membership, where you can cancel with a months notice. I signed up only months later to find out that they had me sign the year long contract ! I NEVER knowingly would’ve signed up for a year long contract because of my work schedule. Now I am stuck giving them $ 59 a month for nothing. I WILL NOT return. The last 3 massages I received were horrible and I informed the manager of that as well. it is easier to break a lease on a house or car then at Hand and Stone ! BE AWARE they are very dishonest, they only want your money !
SHADY AND DISHONEST !!!

Amazing, well-​trained therapists. Calming environment, like a ritzy spa without the huge price. I never felt a Hard Sell. Its options, and I like having options… wow. I can choose. Love this.

Came here to get a massage for relaxation. Receptionist were very nice and welcoming and the place was really clean. The only negatives are my masseuse talked ALOT, he kept trying to sell me stuff (I wanted to just zone out and relax) and the massage lasted about 48 minutes (I timed it).
I would go here again but request a different person.

I purchased my husband a monthly service at Hand and Stone. We went together for our first massage and throughly enjoyed ourselves. We both got your basic «Relaxation Massage» lasting 50 minutes and my husband also received the Scalp Massage as well. We would recommend this to all our friends and family as it seems a good value for the money and we felt great afterwards!

I’ve been a member for several years. I get a micro-​derm every month with a regular facial every 4^th visit. My skin changed so much post-​menopause and this is the treatment plan that has made an incredible difference. I also get an add-​on massage every month or 2. You cannot beat the therapists and the membership pricing makes it affordable. I love it there!

Massage was wonderful. Carolina was expert. The ambience is nice. The only negative was the noisy fan/​heater in the room. Will for sure be back.

Never again. The receptionists are just that. They are there to book appointments and sell memberships. The place is filled with products with the intention of making you believe you need them to enhance your massage experience. My masseuse was friendly, yet not experienced. I walked out half way through the massage and politely thanked him for his time. The receptionists were laughing and talking so loud that I could not enjoy my massage, so they turned up the relaxation music. Very disappointed. I guess that’s what I get for compromising.

Very sweet and welcoming ladies that work there.
But it seemed as if the girl that did my facial was making up things as she went along. She told me my face was oily because I’m pregnant, but I’m only 6 weeks and my face has always been oily. Then she said I have a little redness around my nose area because I’m congested. I was not at all congested, didn’t tell her that, and I’m breathing perfectly fine. So I don’t know what kind of congestion she was making up.
She did not do a good job waxing my brows, and went over her time trying to get them right. She spent too much time on my brows.
I never had a problem with acne and I explained to her I don’t like my skin oily. So she applies some type of oil on my face before I go and I leave looking like a grease ball. Then my face starts breaking out the next day, the 3 rd day after it gets worse. It’s day 5 and it’s getting better. Not sure what she did but it screwed my face up for a few days. I was embarrassed by all the oil when I left as we’ll.
My boyfriend went to the one in puyallup, because he had an ingrown hair he wanted removed. They did a great job and he loved the service at the puyallup location. That’s why he decided to have me try hand and stone. He was upset with the service at the lacy location as we’ll and said he would never go back there.

Like other users I have read about I experiences trouble with billing after my account was cancelled. I had to contact them several times in order to get them to cease billing me. The massages I received ranged from good to terrible and had everything in between. When I finally thought the problem was resolved I still received an email saying that they were going to send my delinquent payments to collections even though there were no delinquent payments. I again had to go out of my way to contact them which I should not have had to do but when I did so I encountered the absolute rudest customer service from their management…
So when looking for somewhere with great massages and great service all around look elsewhere!

Got a gift certificate for a 60m massage and the fine print says time allowed for dressing and consult. I worked in massage for years and if we bill an insurance company we have to bill at least a 50m massage of the person being massaged! My massage time was 36m here. I was taken back 5 m late because they were running behind but I was assured I would get my full massage… I explained to the manager exactly why I wouldn’t buy their membership they push and why I did not feel my husbands money he paid was worth the 36m massage I received when he thought he was buying an hour. The manager said that is just what they do there and that the fine print allows them to use time for consult, dressing and such. That the actual massage time is not listed. I needed to purchase a 90m massage for more money if I wanted more massage time…
I guess when you are not being held accountable for the massage time you can over charge and short change people. You will get more value and a longer massage by using a local independent therapist. They are all over the phone book. I found an amazing gal that for $ 60 cash will massage an entire 59m! They exist, don’t think a chain is better!
They also took my gift certificate and then ran a few extra dollars and a mandatory 18 gratuity on my card? The receipt was given back to me with a gratuity added in without my abity to adjust it? I was not happy that by the time you add in their mandatory gratuity you are seriously overpaying!!!
Bad choice!

I had great massage therapists and the price is very reasonable…
However!
Once my contract was fulfilled, Hand & Stone fraudulently continued to charge the credit card on file. The management at the Lacey location feigned ignorance of the corporate contact information when asked. They didn’t respond to my demand for a refund until I contacted the Attorney General’s office and still, two months later, have not returned my money.
The business practices are disgraceful and the management is shady.

I have been coming here a few times now. Whenever I feel weary, or I just want some «me» time, I come here for some relaxation massages.
The place is great. The receptionist are very friendly and pleasant.
Their massage rooms are so peaceful and serene. It’s dimly lit, the spa music, the comfortable warmth bed, the aroma and all these made the ambience so relaxing.
The massage therapists are professional, highly trained and very nice. They would ask me if I need to work on certain area. And due to nature of my work, I’m always having trouble with my shoulders, so I usually ask for more pressure only on my shoulder blades to work out those knots.
After the massage I felt so relax that I didnt want to get up and just wanted to stay laying down and just fall asleep. There was a time that I was actually fell asleep and drooled a little. Hahaha Either I was too tired or I was too relaxed that I couldn’t help it but just fell asleep like a baby.
This is a good treat to yourself. It is way better than ice cream, yogurt, macaroons, burgers and sss. sstrawberry milkshake… Okay and «that» too!
I highly recommend this place if you need a little pampering and a pure bliss experience.

I like this place. Like, not love. I pay 54.95 a month and I never have to worry about arranging a brazilian appointment because I’m lazy and I’ll forget until I look down and see a chinchilla. It’s cheaper than most places in this area and they’re pretty consistent.
That being said, I had a massage here that left me with bruises. Deep tissue does not mean grind my muscles to the consistency of ground beef. Their products are pretty overpriced too.
So like… not love.

This review is strictly based on their massage.
My BFF decided to surprise me with an evening massage appointment after we had happy hour to celebrate my birthday. I didn’t know about this place at all, which was probably a good thing due to the reviews on Unilocal.That probably would have made me not expect much from here.
I got paired up with Shauna, who was fun yet pleasant. Now I only had a couple of massages prior to this so I didn’t know much about aroma therapy or hot stones, which can be added to a massage for an additional price. Shauna was more than happy to explain both and in the end i went along with the hot stones.
It was the best gift my BFF gave me because I haven’t had a relaxing massage in a LONG time. Shauna did such a great job and even gave me a few tips on how to loosen up my hips since she noticed how tight they were. I guess skipping hot yoga for a few months and my running contributed to that…
From what I understand, they do the whole membership deal which seems similar to massage envy. They don’t have any branches up north so I didn’t bother looking into the prices.
Hand & Stone Massage also sells Dermalogica skin products, which I cannot live without. Its great to know I can buy it here if I forget my face wash when I visit family.