BEST WESTERN PLUS Lacey Inn & Suites

Even though we have stayed at 8 different beat westerns and never had an issue with pets this location said pets are allowed oh but NOT cats even declawed ones !!! Rediculious that they won’t yet are part of the chain!

I stay here for work frequently. The rooms have always been clean and well stocked. The best part of about this hotel, that sets it above other Best Western hotels I have stayed at, is the staff. The front desk people are always very helpful and pleasant. The breakfast staff are amazingly attentive. Every morning the breakfast area is well stocked and clean. Food is not getting stale and cold.
I stay here every time I come to the Olympia office. An added bonus is that it is very close to Interstate 5 and right next door to a casino.

A Great Place to Stay!!!
Wonderful staff, clean rooms that were well lit, and good breakfast. Will stay there every time I am in the area.
It was easy access to the highway, close to shopping and restaurants, also close to a casino and Costco.

When we have guests speakers or instructors visiting we book with this location. Staff has always been friendly, good rates for room and extras. Clean property and best part is excellent complementary breakfast for guests.

Super clean. Great staff. Reasonable rates. Free breakfast. Super comfy bed. I’m from out of state and let me tell you, this has to be the best hotel I’ve stayed in so far while visiting Washington!

Stayed here twice now, and I can’t say enough good things. This BW sets the standard for all BW and 3 star hotels: clean, great value, free breakfast/​wifi/​parking, and great service. You arrive and leave feeling like they truly value their customers. There isn’t a lot going on in Lacey, but my husband comes here to race his car at the Ridge, and I like staying here because I like their yummy breakfast (waffles!), free all day coffee that is very drinkable, fruit/​cookies at the desk (I love the fruit option! thank you!), and it’s very close to Costco next door, Walmart across the street, Safeway down the street and my new favourite place which is the Recreational Park where I can go running! We also love the Phở Hoa nearby for a great meal and bubble tea. You can’t go wrong with this place!

Super awesome service, was able to book a room last minute & this is literally the cleanest, most up to date, nicest Best Western I have ever stayed in.
The blonde woman working at the front desk was INCREDIBLY nice & helpful.

For a BW, this place deserves 5 stars. Very nice lobby and rooms. New everything and friendly staff. The free breakfast was excellent. Fresh fruit, tons of hot choices. I was pleasantly surprised at how nice this BW was (most I’ve stayed in are older and typical for a bargain hotel chain).

Great hotel, we had only one issue and that was with our bill. We have stayed her twice each time we were very satisfied with how pleasant the staff at the desk, house keeping and the breakfast room are. The hotel is kept very clean and is well maintained. We will stay again if needed.

AMAZING and for the price extremely lovely! We really enjoyed the stay, our room, the pool and breakfast. What a great find!

Wow, it’s one of those gems you rarely find where pretty much everything is better than expected… Bed/​pillows were ultra comfy, very warm personable staff, amazingly high ceilings, modern interior, nice TV, buffet breakfast included — especially liked the kielbasa and all this for a very reasonable rate plus free delicious homemade cookies in the lobby… Need I say more? I’d stay longer if I could!

Wonderful stay here at the Best Western in lacey. Room was nice, clean and we had made some special request and they had done everything we had asked for. Our only complaint was they didnt have paid for view tv service.
They served a really nice breckfast that included eggs, sausage, waffels… fruit rolls… yummy.
We’ve been staying at BW’S sence we left Canada… And so far they have all been wonderful.

Room is very nice and clean and feels almost new. Even our most basic queen room came with a love seat, desk and comfortable office chair, microwave and mini fridge. Hotel is immaculate. Everything was wonderful. Staff was terrific. Wifi speeds in room (separate log in information for Apple products) were very good for free wifi. I’ve stayed in some higher end Hiltons that are not nearly this nice. Free breakfast was better than the usual fare with good eggs, great meats and not bad breakfast burritos. Coffee ²⁴⁄₇ was always hot. The free cookies at the front desk were fresh. Even though our room was adjacent to the interstate, you can barely hear it and only if you listen for it. (Winter time, windows closed). Price was great (if you claim the AAA discount they will not only check your card but make a copy of it). Lot’s of soccer moms and kids traveling to sport events, typical travelers. Highly recommend.

Beautiful, clean, and modern! Best value for the price! The hotel staff was very friendly and welcoming. The included breakfast was plentiful and yummy.

Very nice. Very clean. Very modern. Good free breakfast. That’s about all you can ask for in a hotel.

I stayed there three days for a conference at the JBLM Army base and when I checked in I had to add an extra day. Daniel and Jon made sure that I was able to get that day without having to move from one room to another. On my final day I left for my home in Spokane, 350 miles away and realized that I had left part of my MACBOOK charger left in the plug. I called and Daniel, looked in the lost and found, then looked in my room and found it! He is going to mail it to me!!!
What a wonderful staff. Great food… Wonderful hotel… couldnt of had a better stay! Will stay there again!!!
Daniel is what customer service is all about!!!
Thank you!
Teresa

I wish that I could give the Best Western Lacey zero stars. No, I wish that I could give them negative stars. I am so extremely frustrated and so disappointed with my experience with this awful hotel and their complete lack of customer service.
Six months before our wedding, we knew we’d need a place for our guests to stay. Most of our family and many of our friends were flying in from out of town and we knew we’d need about 25 – 30 rooms to accommodate all of them. We called a few hotels in the area. We met with the Best Western manager who was friendly and worked out a deal for us. She quoted us a discounted rate, offered my husband and I a free nights stay on the night of our wedding. We decided to proceed and had her reserve rooms for the night before, the night of, and the night after our wedding. They agreed to hold the rooms up to a week before the wedding, at which point they would understandably be released.
We happily shared the hotel’s info on our wedding website, our save-​the-​dates, and an insert in our invitations. We advertised them to all of our friends and family and felt confident that we were referring them to a reputable hotel.
A few weeks later, many of my guests started calling me stating that the hotel was refusing to honor the rate I had shared with everyone and that they were offering a slightly lowered rate (still not as low as what we had discussed) and only for the night of the wedding, not before or after.
I of course called the hotel to figure out what was going on. They told me that they had switched management and that the old manager must have made a mistake. I was then informed that they had reserved only SIX TOTAL rooms for our guests instead of the 25 we had needed. They were indeed charging a higher rate and not honoring it for all three nights. We were able to come to a solution and I was pleased to see that the hotel worked with me to get the rate lowered and the rooms reserved for all three nights.
Unfortunately due to them initially telling my guests they weren’t going to lower the rate or honor it for more than one day, many of our out-​of-​towners decided to book at an alternate hotel. It is a shame that they drove away business with their terrible customer service.
When it came time to book our free night stay at the hotel, I couldn’t seem to get a hold of anyone to take care of this. We were planning from out of town, so I e-​mailed, called, and called again. I had a bad feeling when we got into town, so we went straight there to book the room. We were told that they had no idea what we were talking about and that the manager was «in a conference call» and to call back later. When my mom and I called back later to ask about the free room, the manager literally laughed out loud at my mom and said «well, I guess you should have gotten something in writing, because we are not going to honor that.» I was appalled. Had we known we needed to get something in writing, we would have. What was most frustrating was the horrible customer service and the fact that the representative from the hotel actually laughed at us. I completely regret recommending their establishment to my family and am sad that they got business off of our wedding. The hotel may be nicer than others in close proximity, but it is not worth the horrible attitude of the staff.

Stayed here last night and was pleased in every way. Clean, quiet, new and the spread at breakfast was filled with options and nice fruit.
The pool area was great. Every place was clean and new. Super happy with the whole experience.

Stayed here on a family vacation in a two room suite. Very spacious and graciously appointed in a sleek, modern décor. For this level of hotel, the best that you can really hope for. The front desk was exceptionally helpful. Breakfast room had many options and pool/​spa were in great condition. All in all, a great value.

I was pleasantly surprised with this hotel. I was just expecting the regular, you-​get-​what-​you-​pay-​for, non-​fancy room. And I don’t need fancy. I just want the clean basics. My fiancé says I am a germophobe, but I do not think I am THAT bad =p
The hotel looks quite new, it doesn’t have that funky, «it’s non-​smoking, but it still smells like cigarettes in here» smell. Even the elevator looked clean.
The room with a queen bed was spacious enough for a desk, coffee table and sofa. The comforters were not the dark and heavy kind, (the kind you know they don’t ever wash), but thin and white. I still pull them off the bed, but I would’ve used them if it were really cold. They really looked quite clean. The basic room also comes with the mini-​fridge AND a microwave. YAY! On the counter is the coffee maker and free coffee. I appreciate the unopened plastic cups instead of glasses (which we know just gets rinsed, lol)
The TV, though flat screen, was not in HD, Maybe they should upgrade that.
I love the CLEAN TV remote, however. Though you might question if they still clean it, I still appreciate the effort. The remote is white and IS easier to clean. Do note, that I do bring wipes with me, and usually clean the remotes first. =)
The wifi is pretty fast (with username and password) but note that it logs you out, if you are idle long enough (I’m thinking 15 minutes).
The bathroom was small and basic, but clean enough. Standard soap and shampoo provided, but also with a small note stating, if you do forget a toiletry item, they are willing to provide you a complimentary one.
They also have a business center with computers which I did not use personally, but a friend of mine did use it and printed some papers for free. She also used the 24-​hour (small) gym. Apparently, there is also a pool/​hot tub that closes at 10 pm.
Breakfast is available daily from 6 – 9:30, and the spread is not bad at all. Bagels, mini-​donuts, pastries, 3 kinds of cereal, fruits, yogurt, eggs, sausages, biscuits, and make-​your-​own-​waffles. My only complaint, no REAL bacon. They did serve bacon one day, with an apple slice, and it actually tasted like turkey bacon =p But then again, not bad at all for the price you pay.
Coffee, I believe, is available daily, and there’s usually cookies by the reception area. We had come by around 3 pm and again around 10 pm, and both times, were different kinds of cookies.
The employees are quite nice, from the moment you check in til you leave. There’s a person standing by the breakfast area to assist you if you need help with the waffle maker (though pretty much self-​explanatory); they had loaned us an umbrella for a day (without charge), and though the whole time I was here, I did not need housekeeping, they were courteous in the hallway.
This place makes me want to stay at every Best Western. I really hope that this is the standard, not only in every BW, but all hotels.