My Cleaning Lady

These gals did a great job and would use their services again! Thank you My Cleaning Lady :)

I love My Cleaning Lady, they are the only cleaning service I will use! I’ve been a customer for many years, their cleaners are punctual professional courteous and fast. I Trust them with my biggest investment, my home.
Trish V.

They have been flexible with my busy schedule, the two women they sent are amazing. My dad is a slob and I feel so bad for them at times They do an incredible job and I hear them laughing and it makes me happy to know there not miserable. Worth every penny and of course I tip them well as should you. I’m happy I found my cleaning lady the two lovely lady’s that they sent. Thank you.

This referral agency hires cleaners with or without experience, we have used them and some of the cleaners have been okay but otherss are pretty bad. They do a bad job cleaning the house and often they have bad attitude too. I have cut some of them using un-​appropiate cleansers on wood and marvel surfaces as well as using the same wash cloths they use to clean the bathrooms, floors, and kitchen.

Well, as you can see it has been over a year since my last review. Still I am so impressed by their exemplary customer care!
I was recently very sick, having had two unexpected heart surgeries, so we suspended their service for a couple of months. Too much hospital time to plan when I would be home to let them in. Upon resuming my service they have, once again, been right there for all my cleaning needs! If you try them you will be so satisfied! They came highly recommended from a friend of mine and it has been the best thing I’ve done for myself and my home/​family since moving to So Cal! I now have them coming weekly to keep up with my cleaning needs. Olivia will work so well with you! LOVE LOVE LOVE!

I contacted a company called My Cleaning Lady to hire their services. At that time they shared their company policy with me which was «if you cancel or modify the day of a $ 25. fee will be charged to your credit card» I agreed to the terms now cleaning personnel to clean my home over a 3 hour period that would arrive between 1−3pm. Then at 2:11pm on the day of my service I was contacted by them that they were modifying our original agreement. I challenged their policy by suggesting that it was one-​sided. If I cancel or modify I would be charged $ 25. I asked as I customer what is the penalty for them if they cancel or modify particularly with no notice. The office worker became irate by yelling at me and being disrespectful to me on the phone (She was in a rage). She became argumentative. Unwilling to argue with this scheduler I said, «Goodbye Olivia». Also, my doorbell was ringing and I was preparing for a very important meeting. Nonetheless, this is the snowball effect which occurred as a result:
1.) My husband took a full day off of work to be home to receive the cleaners.
2.) At 1:59pm they left a message that there was a modification in the schedule
3.) At 2:11pm I challenged the policy and all hell broke loss
4.) Without any notice out of spite she cancelled my workers
5.) The 2 workers actually drove up to my home and left.
6.) Once I was informed that the workers would not be coming I asked to speak to her Manager
7.) I contacted My Cleaning Lady for over two hours but, received a busy signal
8.) Unable to get anyone on the phone I actually went to their location at 3:45pm
9.) The Office Manager was even more irate and disrespectful by yelling and agreeing with the Scheduler
10.) I was appalled so I called the Owner
11.) He agreed with his front office and said our conversation was toxic because I explained the situation by expressing my frustration.
12.) He never offered to make the situation better
13.) Once I told him I was going to write a review on Unilocal he became a problem solver, cry baby, and a skilled negotiator.
14.) This company SUCKS
15.) If you have any regard for human mankind please don’t use this company. They made my life a living hell for 48 hours. Sunshine Cleaning Service came to my rescue. I just wanna give them a shout out!!!

Having dated women who live in La Verne, I am familiar with My Cleaning Lady. This company is both honest and reliable. The cleaning services were relatively inexpensive and the employees seem to do a good job. They have an eye for detail and have always provided timely efficient service. My Cleaning Lady should be YOUR cleaning lady.

Inconsistent service. They like to call you and tell you it’s going to take more time and then charge $ 75+ above the initial quote. I will not be using the service any longer.

Fantastic work! They know how to clean everything, and with good quality. A lot of companies will skip over the smaller areas, but they over everything, every time. Never had a problem, they send the nicest people and the cost is really good. Definitely worth a look for any cleaning job.

My mother used to have her house cleaned with this company for almost 4 years (every other week, and at one time once a week)… Each time Olivia sent over a crew the quality kept decreasing. This is a HORRIBLE cleaning service, I wouldn’t recommend them to anyone. They have ruined sheets, carpet, walls, baseboards because of their THOUGHTLESSNESS. Yes, their price is cheap, but as they say… you get what you pay for…
Olivia and her crew should be embarrassed to have this company. DO NOT COUNT ON THESE PEOPLE, THEY WILL ONLY DISRESPECT YOU AND YOUR THINGS.

Gloria from My Cleaning Lady has been cleaning my home for almost 2 years, bi-​weekly. She does excellent work, is so dependable and trustworthy. I just love having her for my house cleaner. She does extra little things for me and works so well whether I am at home or gone. I would recommend this service to anyone and especially Gloria. She is the best. She also did my windows inside and out. Did a great job.

I love My Cleaning Lady, I have used them for over 14 yrs (even before they became My Cleaning Lady). They are prompt, polite, and courteous. They don’t mind do the things that I don’t like to do with my schedule. They even will suggest things to do, like cleaning my Curio Cabinet (I just remove everything myself). I would not hesitate recommending them anyone! I even have my oldest son using it at his home and recently I have them go to my other son’s rental (college)!

With my busy schedule, it’s difficult to find time to clean my home, but if I let the dust and dirt gather, my allergies go crazy. So I decided to browse Unilocal for a cleaning service and found MCL. I’ll admit that I was wary about them at first because of the 3-​star average over 5 reviews. However, I called a few of the other listings and I liked their pricing the best so I figured I’d try them out.
Based on my own experience, which is having them regularly clean my 1000 sq ft home, I’m satisfied with their performance. There isn’t much detail to share in this review – the cleaner arrives on time and does a quick but thorough job. MCL’s affordable quality service has been a big help for me!
On a side note, as stated on their website, MCL supports The Let It Be Foundation founded in honor of Karla Rosen. Though I never met her, I remembered that Karla was a friend of a friend. This also motivated me to choose MCL.

I am a property manager who has several years experience in addition to growing up with parents who are property managers, therefore I have seen the proper condition a property should be in before an occupant moves in. The representatives who helped provide a quote and arrange for the cleaning are very courteous, however that is were the pleasantries end.
I hired My Cleaning Lady twice now. The first time was about a year ago and during the cleaning the glass top stove which was only three month old was severely damaged. After contacting the company I was told that the cleaning professional who serviced the house responded with «It was like that before.» After several pictures and emails I was informed that the cleaning would be free of charge. Even though the stove was damaged I appreciated the effort to comp the service.
As My Cleaning Lady conducted themselves professionally by standing by there work I decided to try them once again at another property. I was told they would arrive between 12 – 1 pm. They arrived 1:30 and to my dismay were three elderly women. Now cleaning is very hard work which is why I hire others to do this kind of physically intense labor. I didn’t see how three elderly woman ranging from probably 50 to 65 were going to accomplish the task and do it well. I decided to give them the benefit of the doubt. I should have stuck with my gut. The house was still in poor condition after they left. Mind you the property was very dirty to start with, there was a certain attention to detail that is still expected, provided the house was vacant and I provided detailed instructions. All the surfaces were simply wiped down but no effort to scrub or clean anything more that a simple swipe of a cloth towel. Heavy dirt remained in the cabinets, and grime around the drains of the sinks… etc. After discovering this I took a small sponge with with scrubbing side and took a couple passes in some areas to see how difficult the dirty was. It came up with only a few swipes and a damp sponge which leaves me to believe they simply didn’t care to put forth the minimal effort.
The biggest problem I see with this company is lack of managements quality control. The company provides only an over the phone quote and never visits the site, furthermore they never check or supervise the workers. They simply hire people call them private contractors while never providing oversight or quality control. In the future I will hire someone myself from craigslist or the penny saver and save half the hassle and money.

I contacted My Cleaning Lady to service a house for a tenant to move in. It’s a large home so I was willing to pay how ever many hours required to have the home in move in ready condition. The crew was there for 3.5 hrs.- that was the time period they allotted, I didn’t have a restriction on the time. I wasn’t there as they cleaned but specifically requested all the kitchen appliances –fridge, microwave, & stove be cleaned and all cabinets be wiped down (based on the other reviewer). If that was an extra cost — fine by me. Just clean it. I showed up after the crew had left to find that the kitchen had not been touched at all. The items I had specifically requested hadn’t been touch.
The next morning Olivia confirmed the crew had not cleaned it & was resending them to take care of it. Okay I thought, forgiveable. I couldn’t be there again due to my own schedule but thought considering it was a resend they would be mindful of that & pay extra special care to detail. Upon going to back to inspect it the second time it was like adding insult to injury. It’s like they just used a sponge & plain water & took all the dirty funk that was in the fridge and wiped down the counter with it. I was MORTIFIED!!!
Once again I contacted Olivia. She was very nice and offered to send a whole new crew a 3^rd time but the homeowner & tenant were not inclined to use another crew that was from My Cleaning Lady. I asked Oliviia if they wanted to send a manager or somebody to take a look of the issues so they were aware of the kind of services their crew was providing but I wasn’t take up on the offer. I wasn’t offered any kind of refund, if even for a partial refund.
I’m just so disappointed that the quality of their service didn’t match the customer service I got over the phone. I understand house cleaning is a dirty job. I have nothing but respect for the people who do it. But as a property manager, I can’t do my job and send a company out that I can’t trust to clean when I’m not there.
The total fee for services was $ 180. It was a $ 180 lesson for me to learn not to use this company again.

I have used their service for over 6 years. Their prices are fair and they are flexible with the time (which is very important for my schedule). I am satisfied. I give four stars instead of five because sometimes the cleaning is just OK, but acceptable. I don’t get upset with those few times of OK cleaning because I can trust them in my house and that is PARAMOUNT in my decision to keep them cleaning in my home.

I have used maid pro two times, first time was pretty good second time was just OK. I received a call from the rep two weeks later saying I owed extra money because I had them clean the inside of the oven and fridge. Last time I checked cleaning appliances was part of the job and if it was going to be an additional fee she should have told me not after the fact. If you want a quick surface cleaning they are the right ones for the job but if you actually want someone to get in there and clean beyond the surface either do it your self or don’t go with Maid Pro in La Verne.

I have tried other maid services, but Maidpro is by far the best. I have had work done by them a couple of times by two sets of professionals and have been completely impressed by their work. The price is fair, and the scheduling is easy and convenient!