La Verne Window Cleaning

Had a similar experience, I never complained but also had screens damaged. I understand things happen but why not be up front and honest why does homeowner have to find out after the fact.

5÷3÷2015: La Verne Window Cleaning did a great job cleaning my windows at my house. They were punctual and reasonably priced. I will definitely use them again!
5÷16÷2015 ***UPDATE***
Two weeks after my windows were cleaned by this company, it rained. I went out for a detailed look of my windows to see if I needed to have them come back out.
I was SHOCKED to see that many of the window screens were put back on backwards, that many of the screens had the finger tabs to remove the screens broken, and that one of the screens was bent.
I sent Robert a text so that he could call me back at his convenience. I’ll give him credit, again, that he was quick to return the call. HOWEVER, the conversation that followed disappointed me and upset me tremendously as I had hoped to have found an honest and thorough window cleaning company.
Robert quickly got upset that I was informing him of what I had found. He was quick to say that I broke one of the finger tabs (which I did and I admit I broke the tab to my own window). He obviously had me on speaker phone when he asked his helpers (wife and teenage son) if they had broken any of the tabs and they admitted that they did. He then denied the bent screen and he started using profanity. He asked me what I wanted and as I was telling him that he/​they should have had the courtesy to let me know of the damage when it occurred, HE HUNG UP ON ME!
I had originally given him 5 stars and said that I would use him again but after this conversation, I WILL NEVER USE OR RECOMMEND HIM TO ANYONE.
5÷19÷2015 ***UPDATE***
Mr. Bates,
It’s unfortunate that you have decided to manufactor a story that would appear to hide the poor quality of your work! I would highly recommend anyone that anyone who does decide to use you to closely inspect your completed work and hold you accountable.
My mistake was that I did a quick walk around and on first look, your work did appear to be of good quality. That is why I gave you an excellent review the very same day. It was not until it rained, that I did another window inspection because I was actually going to call you and have you return.
As I stated on my review, I admitted to breaking the removal tab on one of MY screens. What I told you over the phone was merely that you re-​installed the screens incorrectly, and that if you and/​or your workers (wife and son) had caused damage, you should have immediately disclosed that to me instead of concealing it. I never asked you repair any of the removal tabs that you broke and I’m quite capable of turning them around myself. The only thing I requested was that you repair the one screen you bent. At that point, I could hear you using profane language to who ever you were with and then rudely hang up on my call.
Instead of attempting to place blame on the customer or the windows (which by the way, are no where close to 30 years old because they’re dual pane vinyl windows approximately 8 years old), you should consider accepting reponsibility for damages you caused.
It also does not appear that you remember my job as well as you say, because you charged and collected $ 150 from me, not $ 100 as you misrepresent. I NEVER asked you for «$ 400 for new screens» or threatened a bad review on Unilocal.You performed the work, I promptly paid you and even gave you a raving review on Unilocal.It was not unitl I looked closer at your work and noticed the damages that you caused that I decided to make as many people aware of your POOR workmanship.
I am only posting my BAD experience with you so others are aware of how you conduct your business. I want everyone to be aware of your misrepresentation, decietful practices, and POOR customer service.
The only thing that is «as brittle as a saltine cracker» your workmanship AND reputation.

La verne window cleaning did a great job! I was very impressed, the work was very through, price was great and they worked with me to find a day and time that was convient for me! I have used them several times and never disappointed, always very polite and on time when promised!
I definitely will use again!