T-Mobile

This place is absolute TRASH. Unless you’re into lying pieces of s…
BUT. The company customer service tmobile has 1800
a bit better. Thank you Shelly/​Robin for helping me undo the mess THIS EXACT location has caused.
So let me start at the first visit. I asked for the 4 plans for 120. they were advertising around the beginning of the year 2016 «and that’s what I got». (If those quotation marks gave you a sour face, good it gets worse.) Please for the sake of your wallet, when you’re unsure about the plan you’ve gotten and you’ve TRIPLE checked to see if that’s the plan you are getting… Please quadruple check and save every receipt. Trust me. YOU HAVE TO. Why? They were charging me 20. extra dollars every month for a plan I never asked for. Then I call later on the company costumer service number and they assure me I do have the 120. plan and those extra 20. are taxes. Hrm. Okay. They’re lucky I suck at math and believed them. If you’ve caught up you know I’m paying 140ish every month.
Then I heard over the radio around the beginning of April this year about the same plan but only, it’s 10gb instead of the 6gb. I called and being the paranoid person I am I asked a bunch of times to see what exactly the changes will be in the plan and cost and I was told LITERALLY the only difference is 4gb additional every month and I’ll be paying 20. less every month. (I triple checked okay because I was already on edge with this company.) The customer service rep was just as confused as I am as to why I would be paying less but it was fine because the next month I would be paying 120. from now on.(Try to keep up because this is where I nearly left the company.)
Later I decide to add a line so I came back here again. «It’ll be an extra 20ish Plus taxes for this line on top of what your next bill will be». (I will add her name as soon as I find that receipt so that you won’t go to her.) After the phone is activated she tells me everything works just fine except that now, the data won’t work until the 23^rd of April when I pay my bill and she couldn’t explain why it wouldn’t work. But it didn’t matter because the plan I was getting was amazing as it was. So adding that line I will now be paying around 140. again every month because of the added line.
So the 23^rd comes and I pay my bill in the morning around 12 and I get a call at around 6 to 8pm saying what happened with the data it’s still not activated?.. Well I call right away and ask them what’s with the delay? The man on the line tells me your data will be activated until the 3^rd of next month. «Your data will be activated.» WHAT?!! He tells me the data was never activated on that line. So that dim witted little girl doesn’t know how to do her effn job. I tell him I need it because gps is necessary for my business’s delivery driver so waiting longer is not an option. So he gets everything going and resolves my issue (company customer service rep NOT anyone in this location). Then he asks if I had any more questions and I ask just to be 100 percent clear what I’m going to be paying (which should be around 140. remember?) yeeeeah RIGHT. He tells me I’m going to pay 165. PLUS TAXES every month. A big F… K THAT from me!
Furious I call again (this time with Shelly) fed up with this company lying and over charging me and giving me nothing I ask for, leaving me to undo their messes THAT THIS STUPID LOCATION CAUSED! She talks to her manager and she’s able to get my plan back to its original payment which was going be around 140. every month. A big shout out to Shelly at customer service reps and Robin at tech support all on the company phone number 1800 875…for helping me undo this mess.
Please. Whatever you do DO NOT COME HERE! Avoid this place and if it’s your only option, always be checking everything, gets names of who you spoke to and keep copies of everything!

I don’t even know where to start with this location!
I’m in no mood to write a long essay about how incompetent this staff is… so I’ll try to keep it simple.
The customer service is ABSENT!
The Manager, along with the District Manager should be ashamed of themselves for clocking out at the end of EVERY shift, leaving their asst. manager in charge of their reputation.
They should know by now how clueless their Assistant Manager (female) is… I don’t know who’s niece, cousin, or sister she is, but that’s the ONLY way she could have gotten that job.
She’s has a sour face, like your bothering her, and taking time away from texting sessions at her corner desk.
She has single handedly lost me as a T*Mobile customer.
Don’t EVER visit this location… EVER!
Oh, and to «Samantha P»…
I know your Prima, (asst manager) made you write that fake comment about how great she is.

The most helpful wireless store ever. I went in 10 minutes to closing with my wireless issues and experienced the best customer service from everyone. It started when I walked in and they all said hello. Paul helped me and was very patient. So when I said I had issues I meant it. The whole crew stayed after hours to help me get out of there. Paul, Janet, lorenzo, jocelyn… what can I say. Thanks for the great customer from all of you and I’ll definitely be coming back here…

Worst Costumer service ever! Came in today to fix my Screen protector that an employee at this location had applyed on friday, I Spoke to Susana, and another employee with blue hair. They told me they could not do anything about it they didnt even bother to be nice about the situation, They regected are costumer needed and also did not even bother to write anything for us. This location needs better employee that know how to handle situations in a better manner and treat costumer like we matter. This by far has been the worst experience ever i dont recommend anyone coming at this current location. Be aware!

HORRIBLE service. I wish I could give them 0 stars. I received nothing but attitude from the girls working there. I will never be returning to this location again. T-​Mobile needs to interview their employees better before letting them deal with the public. By the way this store is managed, I don’t see it lasting long

Customer service sucks! All I get is no, no, no! Can’t do this! Can’t do that! For goodness sake have your employees take a class on what GOOD customer service is.

WORST CUSTOMER SERVICE EVER!!! There were three girls in the front, two standing around talking and one with a guest. It took them almost 5 minutes to great me (I was the only customer aside from the one already being helped in the store) it was ridiculous. As I waited to be helped I watched the bigger light skinned girl with help her guest and she was very short, dull and unfriendly with him but I still gave her the benefit of the doubt. When she finaaallly helped me, she didn’t listen. I was there for a SIM card and questions about my account and she simply said they’d provide me with a gift card for $ 15 then went back on her phone and asked another girl to help me. The second one was even worse. She had such a bad attitude, seemed VERY uninterested and was VERY unknowledgeable. I had to call customer care when I got home and they verified that the information given to me was incorrect. Horrible employees, I’ll never go back to this place.

Terrible service. They really don’t know what they are doing or how to treat the customer. Don’t waste your time going in call to this mobile store call instead better deals and they don’t charge extra crap.

Worst place ever. All the employees are always give horrible service. Its so dumb that they dont have a place or person designated for payments only. I hate this place.

Super great customer service. It’s small but has everything you need. You’ll always be greeted and staff is knowledgeable on its services (plans, promos) and Tmobile products (i.e phones, tablets, and accessories). It does get super busy so for small things like asking about a bill, or tech questions there’s the My Tmobile APP on Android (need to download for iPhone), that has ALL those questions plus more, in addition to calling 611 for customer support just to help not waiting long for something. Geez a free and easy service Tmobile provides its customers.
But, hey everything gets done here. If you’re coming from another carrier you come to right place. These guys are great in making sure you get the best deal. As well as setting up your new device. They do everything here from personal accounts to Business and Prepaid. Make sure to ASK your Tmobile representative about its new promos, especially all you small business owners in 626 area, they’ll help you get your business account started and teach you ways Tmobile can help mobilize your business.
If you’re interested in a Small Business Account ask for Stephanie and can set up an appointment with you today.
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Not sure why I even bother with these guys. Worst customer service. Half the time I get no service. Or something happens and although I have a new phone, they say «it’s your phone.» NO it’s your service! Long wait for service, incompetent staff, rude. There needs to be more options. I’m now shopping for carriers.

These people here seriously lack customer service skills they make my son wait in a line just to tell him that the machine to transfer phone numbers and pictures isn’t working and this isn’t The first time my sister had her phone upgraded and again the machine wasn’t working really get it together people… I think they hire any monkey off the street here…

Wackest TMobile around !!! Don’t waste your time here… Pay on your card if you can’t go to any location. Ghetto workers. Ghetto spot. Everything about this spot sucks!!! They lock u out when it’s not even closing time yet. They will stare at you and not even give an explanation for locking you out. Don’t trust the Rico suave dude with the beard. These people making minimum wage acting like their business owners haha. Stay away at all cost !!! Every experience I’ve had here has been hell. There’s a reason they have one and a half stars!!! Wish I could give it negative stars

The staff they employed here are all brain dead. One guy made me stand there while he was checking out a girl from the window. He was just staring off into space. i just needed to pay for my bill which takes like 5 minutes. He turned it into a 30 minute process. He just stood behind the cash register with no one in front of me. Again the staff here are inadequate, tmobile hired people from the end of the food chain. At least hire people with their highschool diploma. I would not recommend this place. Those 5 star reviews are all jokes. If you want to see a bunch of clowns i would go here, if not then dodge.

The lady is super damn rude… if she isn’t a ppls person plz find a different job… supposedly t mobile is supposed to be good I’d rather go to cricket or metro where customer service is better… Paid my phone n still had to call to customer service to see y my phone isn’t on!!! She didn’t put it in they said!!! Wtf she working here for??? Horrible next month nvr again!!!

Good luck trying to figure out how to navigate this small store. 45 min wait just to get assistance. Staff is focused on new accounts and not existing customers. Better off going to baldwin park or west covina where more than two people can fit in the store at a time

I had the worst experience here. People are trained to get new customers, old customers good luck getting any type of good customer service.
I have been a t mobile customer for many years and my contract was finally coming to an end. My boyfriend and I decided to get new phones and updating our contract to the no contract deal. We get helped, and the person who of helping us did not realize that we already had a contract, I get it, my mistake. However, I did not realize the person helping us had already started to open a brand new account and without my knowledge he decided to get rid of my old contract, so they can keep the new one. This did not go well with me being that I had the same telephone number since high school. He insisted that i would have the same number, it is just a NW account because of the no contract deal. Lies! I called the t mobile customer service number and they even sought some suspicions as to why they would do that to my account. I went to the store and asked to speak to a manager and she blew me off trying to l8r about how my number will slowly transition to my new account. I, giving the manager the benefit of the doubt believed her, a month later i get two bills from t mobile, one from my old account and one from my new one. It took me a month to finally have my original account and old telephone number back.
Long story short, employees here need to realize that lying to a customer just to meet their quota is not right. If the employees here genuinely did not know about how the t Mobil contacts work, suggest to your supervisors for more training.

We walked in, noticed all the representatives were busy. I understand that, but waiting 30 minutes and multiple eye contacts with their so called manager who was just walking around in and outside the store didn’t even bother to help is very rude. Once he did say «we will be right with you» but other than that nothing else. He was just walking around, waiting for the store’s closing time. Goes to show how important t mobile customers are. This short cocky prick needs more lectures on how to be a better manager, instead of just looking at himself in the reflection and acting «cool». Terrible store, I DEFINITELY DON’T recommend this place at all.

My wife went in line for an iPhone 6 on 9÷19÷14. She was told that with the purchase of the phone she was able to have 3 accessories FREE. Last time I checked that means NO CHARGE. I looked at our bill and they charged her $ 90 total that would be divided into my monthly bill. Then when we called to confront this problem the store manager said «You have to purchase 3 accessories to buy the iPhone 6». From sales reps to management this branch is filled with LOW LIFE LIARS. Stay away from this branch!!!

I got to admit, only having two staff members really made it a prolonged experience at this store. The establishment is great but the customer service was very poor.