Shell

HORRIBLE SERVICE!!!
I have been going to this station for a very long time. I get my gas, buy munchies & get a quick car wash. I’ve told all my friends & have my four adult children go there also.
So as usual, this morning I get gas & a $ 5 car wash. The car wash wasn’t the same. The water went on late & the soap & power wasn’t as strong as it usually is. Normally I can feel the cleaning tools (not sure what to call them) whipping my car. After it was done I had soap all over my side windows so I got off to clean it up & that’s when I noticed the back of my car was soaked, soap still around so I started to clean it up. Too much stuff was left on my car so I went to tell the guy in charge of the car wash (never seen him before) He was rude & said I could come back later that night & tell the manager. I was a little surprised he took that approach so I went inside to talk with the cashier. She was surprised also & said she would go talk to him. Then the bald headed manager came out with the car wash guy & said they wanted to see my car. Well Hello… I already had cleaned most of it up! The bald headed manager was rude & said the car had dirt that wouldn’t come off even with a car wash. I told him «you know me, I come all the time & have never complained» but he insisted on refusing to give me another wash & started walking away when I was talking to him. Never going there again & making sure everyone I told doesn’t either. Yes it’s a $ 5 car wash but I have spent enough $$$ there to at least be treated with better customer service. Hope everyone stops going there!
That way Mr. Bad Attitude Bald Head manager gets that customer service is a big deal! JERK!

This station was a rip off when I purchased the top of the line auto car wash and filled up gas on my car the car wash machine would not wash the car correctly. It started but end with partial washing. You saw the soap bubbles still on the car.
I tried to get a refund or credit for washing the car and they said they I had to go in the morning and ask for refund or credit from some lady.
I spoke to my mother & brother they said the same thing happened at another Shell station near Gale and Hacienda Blvd. I am seeing more drive through gas stations with this attitude when it does not work properly it is on you to get it corrected at their time not yours.
It should be a refund when and where it happens not go the next day and hope that person is there.
Shell corporation should be notified and/​or the LA County DA office should be notified as there seems to be a trend going on. Although it is our experience it is too coincidental.
So it means I have to spend time and pay double just to get one car wash.
We can not have this happen as the water drought problem is worsening and people will end up washing their cars at home.
To be more accurate this is the Gas station at 7^th Ave and Valley Blvd. This happened several months ago and I have not returned since.
So what the prices are competitive. It is the total service and the big picture if this happened at two Shell stations nearby each other there maybe a problem prevalent in this area of customers not being treated fairly or properly.
Not having the equipment work properly is not my responsibility it is the car wash gas station owner problem.

The GREATEST gas station I’ve ever been to! I don’t know where to begin. Gas prices are one of the best in the city of industry/​la puente area. It’s an amazing gas station and I can tell by how many people go there because it’s always busy. This gas station is always clean and the staff is very friendly and helpful. One amazing thing about this shell station is that they accept the Ralph’s rewards AND the FRN (fuel rewards network) I used my FRN and only paid 10 CENTS PER GALLON!!! AMAZING! This is definitely a gas station I will be coming to every time I need to fill up! With the change of management, you can tell that they made a lot of changes for the best! I love shell and will always support them!

Potentially one of the lowest/​best priced Shell station in the area if you pay with cash.
To be honest, I am very partial to Shell. I grew up near a Shell gas station and my parents always went to that station. When I became a driver, I was naturally inclined to only get gas at Shell stations (unless I’m on a road trip).
There’s another Shell station down the street on the corner of Hacienda and Gale. That place can sometimes have cheaper gas, but usually only a 1 – 2 cent difference. It’s definitely not worth your time driving up and down the street to compare.
There’s also one on Peck Road right off the 60. These three stations are the cheapest in the area. Only difference is the Peck Road location doesn’t have that they don’t charge extra if you pay with card.
Regardless, this place is near my home and it’s convenient.
I can’t say anything about the customer service. I usually just walk in, hand my cash, and say for which station. That’s it.
If this is on your way, then do stop by here to fill your car up!
On a random note, they’ve had that «Under New Management» sign up for more than 3 months now. Unless you’ve really changed management several times within those months, please define «new.»

Do not go here. I payed cash and the attendant marked my station with the credit price. I went inside to tell the attendant and he gave me lip about it. Ended up getting my cash back and going elsewhere. There’s a reason why this station is ALWAYS EMPTYING compared to the 76 and Chevron

Since there is 3 gas stations across from each other. they are always competing with prices. chevron across the street so if you have Vons rewards but if you have s Ralph’s rewards shell is the place.

I give it no stars for horrible customer service I use a gift card the money gets removed but my car is still on E and the guy told me he was going to call the police on me because I said he was calling me a liar np stars

Cheapest price in the city, friendly service and a market that has all my favorite snacks. Can’t go wrong coming here!

There was a explosion and severe earthquake, lots of broken stuff so decided to pull cars out of the garage and put some gas, so went to Shell.
Electricity, Internet, cell phone service was all lost. Things flew for 4 – 8 feet.
the shell station was working
Thanks God for keeping all of us safe

average gas station. it’s a little ghetto, but it is a gas station, it is what it is.
can be a little cleaner though, it’s pretty cheap and there is a carwash place right behind.
probably the cheapest gas station around the area (credit card)

Shell, The best place to fill up the Beast. I still dont get how people
can fill up their cars at Arco or some cheap gas station. If it was like
a big price difference. i can see why, but if the 10 – 15 cents per gallon
changes anything between good gas and cheap gas.
I would always do the good. its good for your car ! enough said.